Richer Sounds - Newcastle レビュー 

2,461
TrustScore 5段階評価の5

4.9

94-96 Clayton Street, NE1 5PG Newcastle, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I've bought my last 3 TV's from Richer Sounds and found them to very helpful and professional every time. On this occasion I was looking online for a price match...it was a Sunday morning but I got a... もっと見る

企業が回答しました

5つ星のうち5の評価

Ethan’s help in choosing my turntable was invaluable. He answered emails and my questions promptly and invested time. When I went to choose my turntable, both Ethan and Harry were knowledgeable and ma... もっと見る

企業が回答しました

5つ星のうち5の評価

For most of my life I've used a well know chain for HiFi/TV/ and other items. Having moved to Newcastle what a difference I've noticed when using Richer sounds. The telephone lines are answered by na... もっと見る

企業が回答しました

5つ星のうち5の評価

Amazing service and advice yet again from the team at Newcastle store. I fully recommend Richer Sounds and I wouldn’t shop anywhere else for my TVs and Hi-Fi stuff.

企業が回答しました


企業情報

  1. ハイファイ店
  2. 電子機器店
  3. テレビ販売店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

2461件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(2,461)

過去12か月のレビュー数: 23,849

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Good knowledge of products

Good knowledge of products, good price, six year guarantee and free delivery.

2026年2月28日
Richer Sounds - Newcastle ロゴ

Richer Sounds - Newcastle からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Faultless

In store visit to get advice about the options for my budget. Dale answered all my questions and I ordered in store. The TV arrived in 3 working days and the delivery crew were excellent. Can't fault the overall service from Richer Sounds

2026年2月27日
Richer Sounds - Newcastle ロゴ

Richer Sounds - Newcastle からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Great Service

Very knowledgeable, Great service and products

2026年2月26日
Richer Sounds - Newcastle ロゴ

Richer Sounds - Newcastle からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Friendly knowledgeable informative one…

Friendly knowledgeable informative one to one service, great range of products at very competitive prices all this together with a six year no quibble guarantee thrown in. Wouldn’t go anywhere else.

2026年2月24日
Richer Sounds - Newcastle ロゴ

Richer Sounds - Newcastle からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

Staff who are both knowledgeable and helpful

Staff who are very knowlegable about the product range. They were supporting me making a choice of speakers (which is very subjective), rather than pushing a particular product.
They were happy for me to have a second visit to listen to the speakers, before purchasing. Therefore I was confident that I had made the right choice. Which has proved to be the case since I've had them at home

2026年2月24日
Richer Sounds - Newcastle ロゴ

Richer Sounds - Newcastle からの回答

Thank you for your 5 star review!

5つ星のうち4の評価

Helpful phonecall to the Newcastle upon…

Helpful phonecall to the Newcastle upon Tyne branch and I received a £10 incentive discount on my Soundbar purchase. I felt the service on the phone was good and I was told it should be delivered within two days. It sadly took 5 days to arrive which although frustrating was not a big problem. I've shopped with RS before and will do again as they're staff are knowledgeable and the service is usually very good too.

Thanks for your response to my review.

2026年2月24日
Richer Sounds - Newcastle ロゴ

Richer Sounds - Newcastle からの回答

Thanks for the feedback although I'm sorry the delivery took longer to arrive than the colleague implied. Our free standard service is up to 5 working days; whilst we do our best to get deliveries out of our warehouse as quickly as possible, here I can see you ordered on the 24th and the delivery did take place on the 28th as you say. Of course we should always under promise and overdeliver to avoid disappointment, and I've explained this to to the store team.

We really appreciate your kind comments about the store team of course, which I have also passed on, and hope all is well with the new kit. Do get in touch of course should you need any help at all..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

My first choice always for TV and Sound…

My first choice always for TV and Sound equipment. Very knowledgeable, the team explores what’s the best solution and value for the customer. Never have I been disappointed

2026年2月22日
Richer Sounds - Newcastle ロゴ

Richer Sounds - Newcastle からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

No need to shop elsewhere.

Great service as always. I called the day before to enquire about stock availability. The product was put to one side and I collected the following morning.

Nothing was too much trouble and the whole transaction was painless.

You genuinely don't need to shop anywhere else as all budgets are catered for.

2026年2月21日
Richer Sounds - Newcastle ロゴ

Richer Sounds - Newcastle からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Great team, products and service

Dealt directly with the team at the Newcastle store. First by email and then a visit to the shop. The team were extremely helpful and knowledgeable. In particular, thanks go to Euan and Calum for their help in answering all of my questions

2026年2月13日
Richer Sounds - Newcastle ロゴ

Richer Sounds - Newcastle からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Well informed

Well informed, attentive staff. Six year guarantee honoured without quibble.

2026年2月19日
Richer Sounds - Newcastle ロゴ

Richer Sounds - Newcastle からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Always helpful staff

I've bought several audio products from Richer Sounds and what always set them apart is the staff in store who are really knowledgable and helpful. On this occasion i was returning some earbuds which had a faulty charging case. No problems at all. Looked up my original purchase on their system, saw that it was within the year warranty and replacement provided. Really great experience. Many thanks

2026年2月7日
Richer Sounds - Newcastle ロゴ

Richer Sounds - Newcastle からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち5の評価

The fact that we could see all three…

The fact that we could see all three manufacturer variations on our chosen item, (we chose a Samsung Frame TV) along with reasonable and easy to follow advice, gave us confidence in our end result.
Which has worked out beautifully for us.
Yes it wasn't cheap but by no means the dearest option we could have made.
Very pleased with the look and functionality of the unit in our living space.
Many thanks to Dale & Euan and further telephone support

2026年2月15日
Richer Sounds - Newcastle ロゴ

Richer Sounds - Newcastle からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Amazing service

We needed some advice on a new music system as we didn’t have a clue. So glad we popped into richer sounds and found Colin. He was so polite, honest and helpful. Set everything up for us to see and listen and answered all our questions. I could have easily listened to his knowledge and passion for music all afternoon. He sorted everything out for us and phoned me a couple of days later to check everything was ok and if I needed a hand with anything. I can’t remember such service from any shop like that for a long time. A brilliant shopping experience. Well done Colin and thank you mate 👏👏

2026年2月14日
Richer Sounds - Newcastle ロゴ

Richer Sounds - Newcastle からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

I had various questions and littlest…

I had various questions and littlest knowledge having bee left behind in the world of technology. Ewan was patient and very helpful.

2026年2月12日
Richer Sounds - Newcastle ロゴ

Richer Sounds - Newcastle からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

excellent customer experience

great response when contact first made by telephone, service on arrival at shop was very personable and helpful. unlike other shops it wasnt frowned upon when i took the cheap option rather than the 4figure one as i felt it would suit my needs better

2026年2月11日
Richer Sounds - Newcastle ロゴ

Richer Sounds - Newcastle からの回答

Thanks for your great feedback and for supporting local business.

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