Richer Sounds - Prestwich レビュー 

2,143
TrustScore 5段階評価の5

4.9

415-419 Bury New Road, M25 1AA Prestwich, GB


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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Went to Richer Sounds in Prestwich looking for help and advice. Met the store manager Sam there who was without a doubt the most informed and happy gentleman I have met in a long time, he set up diffe... もっと見る

企業が回答しました

5つ星のうち5の評価

It seems the norm these days, that companies are focused on selling. Its when there are issues that shows how good or bad customer service is. My LG tv bought from Ellis at Richer Sounds, and less th... もっと見る

企業が回答しました

5つ星のうち5の評価

We knew which Hifi system we wanted to buy but had a few questions regarding attaching our own speakers. The staff member was very helpful and even showed us on his computer which connector we needed... もっと見る

企業が回答しました

5つ星のうち5の評価

The guys at Richer Sounds couldnt have been more helpful when placing the order for the new TV . It was quick , efficient and secure , with the right level of advice . The delivery guys were also spo... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. 電子機器店
  3. テレビ販売店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

2143件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(2,143)

過去12か月のレビュー数: 24,030

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Excellent service

As always, excellent help getting answers to questions not answered from the manufacturer's website or even product manuals. Thank you Tom.

2026年4月7日
Richer Sounds - Prestwich ロゴ

Richer Sounds - Prestwich からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

Reserved the Yamaha receiver over the…

Reserved the Yamaha receiver over the phone called in to collect easy transaction and with the VIP membership had the 6 years warranty added
Great service by the guys in Manchester

2026年4月4日
Richer Sounds - Prestwich ロゴ

Richer Sounds - Prestwich からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

Ellis was very helpful when I went in…

Ellis was very helpful when I went in to purchase my Sonos Soundbar.

I was still on their system from when I purchased a Denon HiFi and Dali speakers about 10 years ago!

Great service even got a £10 discount on the soundbar. It is a great speaker for my new Sky Glass TV. Cheers guys.

2026年4月4日
Richer Sounds - Prestwich ロゴ

Richer Sounds - Prestwich からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

A great selection of top quality products, at competitive prices

I always enjoy shopping for hi-fi and AV products at Richer Sounds. They have a great selection of top quality products, at competitive prices, and regularly offer tempting discounts. I also love the fact that I have the option of popping into my local, friendly store, which, in this age of predominantly online purchasing, is a great plus point.

2026年4月1日
Richer Sounds - Prestwich ロゴ

Richer Sounds - Prestwich からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

I’d like to leave a really positive…

I’d like to leave a really positive review for Richer Sounds 🙌
On the day our TV suddenly broke, it was quite a stressful situation—especially since we had already chosen the exact model we wanted, the Samsung QN90F. Unfortunately, it turned out to be out of stock almost everywhere, including Currys.
Thankfully, we found it at Richer Sounds—and it was absolutely the right choice! 🔥
The TV was available straight away, and the customer service was outstanding. The staff were incredibly helpful, knowledgeable, and genuinely cared about helping us. They explained everything clearly, gave great advice, and made the whole process smooth and stress-free.
It’s rare to come across such professional yet friendly and approachable service. You can really tell they value their customers, not just the sale.
I highly recommend this store to anyone—great product availability, excellent service, and a fantastic overall experience ⭐⭐⭐⭐⭐
We will definitely be coming back for future purchases!

2026年4月1日
自発的なレビュー
Richer Sounds - Prestwich ロゴ

Richer Sounds - Prestwich からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Excellent Service as always

We always choose Richer Sounds as we always get excellent service and advice and this latest visit was no different.
We had an old piece of kit ( a recording freesat blu-ray player) which had failed and required a replacement. Alan checked out various options for us but none fitted the bill. He researched possible solutions and discussed them with us but again for one reason or another they weren’t suitable. There was no replacement for our unit currently on the market but he persisted and found a suitable option that was due to be launched in May.
Thanks once again for your excellent service.

2026年3月23日
Richer Sounds - Prestwich ロゴ

Richer Sounds - Prestwich からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Incorrect colour hifi rack ordered

Incorrect colour hifi rack ordered. Quivk call and the store phoned the warehouse and got changed for correct colour and next day delivery

2026年3月28日
Richer Sounds - Prestwich ロゴ

Richer Sounds - Prestwich からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち3の評価

I found your opening times not customer…

I found your opening times not customer friendly eg midday opening . Also a HD lead for £32 ! It may be good but the same thing was available in other shops for £10 over 200% cheaper .

2026年3月28日
Richer Sounds - Prestwich ロゴ

Richer Sounds - Prestwich からの回答

Thanks for your review, although I was sorry to hear about this. Please bear with us while we investigate, after which we will be in touch.

Seniorcomplaintsteam@richersounds.com

With kind regards

Paddy Hall
Customer Service Deputy Manager
Richer Sounds

5つ星のうち5の評価

Excellent Customer Service

Excellent Customer Service. Very knowledgeable, honest, straightforward and took time to answer questions re selection of the right TV.

NO PRESSURE SALES TACTICS ... simply provided the necessary information in response to questions. Excellent. Well done.

2026年3月22日
Richer Sounds - Prestwich ロゴ

Richer Sounds - Prestwich からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Very helpful and informative…

Very helpful and informative interaction with someone who most certainly is a credit to your company

2026年3月24日
Richer Sounds - Prestwich ロゴ

Richer Sounds - Prestwich からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

REFUND

Got a phone call from the manager apologising because i hadnt got the discount off after spending over £300 pound, he explained there was a new lad learning the ropes & thats why i didnt get it, Andy made it right by giving me the discount which i aporeciated, i have never had a problem with the shop before & wouldnt hesitate to go back again. Ps Richer Sounds is a top shop & Andy is a great manager. Thanks Peter

2026年3月27日
自発的なレビュー
Richer Sounds - Prestwich ロゴ

Richer Sounds - Prestwich からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Told me what i needed to replace my…

Told me what i needed to replace my project audio system that have given up the ghost over 10 years old ... got a great deal and great service very happy with my purchase and a lot cheaper than the same unit from other suppliers

2026年2月25日
自発的なレビュー
Richer Sounds - Prestwich ロゴ

Richer Sounds - Prestwich からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Reliable and trustworthy

I have always bought my TVs from Richer Sounds. Their people are knowledgeable and helpful. When my 5 year old Samsung developed a fault, their 6 year warranty came into play and I was offered a credit towards a new TV in lieu of a repair. I was able to get a suitable replacement for not very much money - and another 6 year warranty. Person Inspoke with was helpful in answering all my questions and making the transaction easy. Honestly, just buy from these people. The price will be right and the service (and warranty) will be there when you need it.

2026年3月17日
Richer Sounds - Prestwich ロゴ

Richer Sounds - Prestwich からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Came in to Richer sounds Prestwich …

Came in to Richer sounds Prestwich Dominic served me fantastic knowledge of products would highly recommend his service would come to this store again.

2026年3月21日
自発的なレビュー
Richer Sounds - Prestwich ロゴ

Richer Sounds - Prestwich からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

I have dealt with richer sounds for…

I have dealt with richer sounds for many years and cannot fault the service I have received from them ,always the best price on everything I have purchased. Keep up the good work

2026年3月13日
Richer Sounds - Prestwich ロゴ

Richer Sounds - Prestwich からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Yet again great advise and support

Yet again, Andy and his team provided a great advise and support to pick my next TV from them.
I had some technical issues. I called the Prestwich branch and the Andy team were quick and efficient to solve my issue. I think this is the seventh TV and many other products I've bought from them, and this kind of service that keeps me returning. Great job guys

2026年3月7日
自発的なレビュー
Richer Sounds - Prestwich ロゴ

Richer Sounds - Prestwich からの回答

Thank you for your 5 star review!

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