Richer Sounds - Websales レビュー 

22,171
•
TrustScore 5段階評価の5

4.9

3 - 4 Hankey Place, SE1 4BB London, GB

•

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

The website is so easy to navigate, finding what I wanted was simple and once found, the product information was excellent. Honest reviews from buyers gave me confidence to buy. Price was amazing and... もっと見る

企業が回答しました

5つ星のうち5の評価

Richer Sounds prices were the best I could find for the speaker cables I wanted. My order arrived within 36 hours of completing the order, which was brilliant. Their communication was first class fro... もっと見る

5つ星のうち5の評価

Easy website. Fast delivery. Brilliant item. Have purchased items from Richer Sounds in the passed (from shops), but ordered this Multi region Blu-ray player on the internet (as no convenient stores... もっと見る

企業が回答しました

5つ星のうち5の評価

A great price, very quick delivery & a 6 year warranty. Add to that the fact that the Haier TV not only synced with our other TV's but also with our Phillips Hue lighting system, which we have install... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. ・
  3. テレビ販売店
  4. 電子機器店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

2万件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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4.9

すべてのレビュー

(22,171)

過去12か月のレビュー数: 24,662件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Brilliant service and delivery

Brilliant service and delivery. Great products and prices, all round excellence.

2026年8月4日
Richer Sounds - Websales ロゴ

Richer Sounds - Websales からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Good product

Good product. Good price. And the usual attentive and reliable service

2026年9月30日
Richer Sounds - Websales ロゴ

Richer Sounds - Websales からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Seamless purchase

Seamless purchase; great deal on the tv, great communication, all went well. This is our third purchase from Richer Sounds and each time have had the confidence of reliability and feeling of personal service.

2026年9月30日
Richer Sounds - Websales ロゴ

Richer Sounds - Websales からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

Had problem as screen was damaged in…

Had problem as screen was damaged in transit however because of your customer service it was soon and efficently remeded

2026年9月30日
Richer Sounds - Websales ロゴ

Richer Sounds - Websales からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Brilliant service and brilliant piece of kit!

I had been eyeing up the Pure Evoke Home for a while and saw a fantastic deal on Richer Sounds, so I took the plunge and ordered. Very easy process. Signing up for VIP also gave me an extra discount too! Even though I chose standard delivery, it was delivered the very next day which was brilliant. The radio itself is amazing, such brilliant sound for a small piece of kit, very loud! It's lovely to be able to play CDs again. I will definitely be buying any future tech from Richer Sounds - very happy indeed!

2026年9月30日
Richer Sounds - Websales ロゴ

Richer Sounds - Websales からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

TV arrived very promptly

TV arrived very promptly. Just as described and at a good price.Our first delivery from Richer Sounds online though we had bought in the local store before. Highly recommend them however the purchase is made.

2026年9月30日
Richer Sounds - Websales ロゴ

Richer Sounds - Websales からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

My TV arrived within 20 hours of…

My TV arrived within 20 hours of ordering online!....Richer Sounds has extended the guarantee to 6 years. Always buy my audio visuals from Richer Sounds

2026年9月30日
Richer Sounds - Websales ロゴ

Richer Sounds - Websales からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち4の評価

Easy buy, not easy delivery.

Buying was straight forward from the website, although I would have liked to have supported my local dealer but they didn’t get back to me in time,

Delivery however was in part bad.

The two chaps that actually delivered were polite and efficient, but the process was most annoying.
I had paid for delivery, specified a day/date and expected to hear nothing more until the day of delivery.
What I got were confusing text messages and emails which in part made me believe the item would not be delivered.
After taking the day off work this was annoying.
The email asked me to confirm I still wanted delivery! Quite why I wouldn’t and not contact if this were so I don’t know, I tried to confirm this (using their ‘bot chat’)but this kept asking me for a delivery or consignment number that started with the letter ‘M’ NONE of the ones I had started with a letter M so it wouldn’t accept or let me go further, by this time as the delivery was to be the following day, I was starting to worry a; I was going to have to cancel and buy from elsewhere & b; I’d wasted a days leave for nothing, this meant I had to call and sure enough, they wanted to confirm I wanted the delivery to go ahead….Ridiculous!
I would consider changing couriers, I for one, would not consider buying again from here if the delivery was by the same people.

2026年9月30日
Richer Sounds - Websales ロゴ

Richer Sounds - Websales からの回答

Thank you for your feedback, although we are sorry that the delivery experience wasn’t a smooth one on this occasion.

We use several large screen couriers including our own small fleet of vans that service a number of local deliveries, so the choice of partner depends on various factors, including box dimension and location for instance. It’s obviously disappointing that the notifications you received appeared unclear and that tracking the shipment through the couriers website was difficult, we will of course review the feedback directly with the contractor.

Hopefully the product itself is satisfactory, but should you need any assistance please do get in touch via seniorcomplaintsteam@richersounds.com.

Many thanks,

The Customer Experience team

5つ星のうち5の評価

Great service

Great service. Quick delivery. Very impressed by the 6 year guarantee which is better than Ruark's 2 year guarantee.
Definitely going to use Richer Sounds in the future.

2026年9月30日
Richer Sounds - Websales ロゴ

Richer Sounds - Websales からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち1の評価

Shocking experience

Shocking experience. I won't use again.

2026年9月30日
Richer Sounds - Websales ロゴ

Richer Sounds - Websales からの回答

I was sorry to read your review and, having corresponded with you directly during the complaint, I know the difficulties you experienced with your television caused considerable frustration.

Whilst personally I don't think it would be helpful to either party to revisit the full details of the matter here, I did want to publicly acknowledge that aspects of your case could have been handled better following your discovery of an issue with the product after wall mounting it. In particular, information provided during discussions around a replacement product was inaccurate, for which I am genuinely sorry. I have also spoken to the colleague involved.

I understand you have since chosen to purchase elsewhere following us arranging the collection and refund, but as we discussed over email, I remain open to a conversation to see whether there is anything we can do to put things right. Should you wish to discuss the matter further, please feel free to contact me via the address below..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Hassle free

Great product, great price!, easy purchase, delivery hassle free from DPD, excellent service, thank you!

2026年9月30日
Richer Sounds - Websales ロゴ

Richer Sounds - Websales からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

Competitive price delivered on time

Competitive pricing ease of ordering and choice of delivery time overall an pleasing experience I was kept in the loop on delivery time delivered on time

2026年9月30日
Richer Sounds - Websales ロゴ

Richer Sounds - Websales からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

I followed the easy steps through the…

I followed the easy steps through the checkout and entered my details with minimal fuss and was processed quickly
My receipt and delivery information followed shortly after.
Very happy with the experience.

2026年9月30日
Richer Sounds - Websales ロゴ

Richer Sounds - Websales からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

Received invaluable online advice…

Received invaluable online advice before purchase.
Online purchase delivered super quick next day.
A refurbished product - as new works brilliantly.

2026年9月29日
Richer Sounds - Websales ロゴ

Richer Sounds - Websales からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Excellent service as always

I ordered a Manhattan Aero box for next day delivery and it arrived on time. I then had to order a second one which also arrived within 2 days even on standard delivery. Richer Sounds are my go to for audio and TV stuff as they're always reliable and when help or advice is needed you can still speak to a knowledgeable REAL person 🙂

2026年9月30日
Richer Sounds - Websales ロゴ

Richer Sounds - Websales からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち4の評価

Very good customer service when delivery went wrong

Very good customer service when delivery went awry

2026年9月29日
Richer Sounds - Websales ロゴ

Richer Sounds - Websales からの回答

Thank you for your feedback and for taking the time to leave us a review.

Our apologies that there was an issue with your delivery, but we're pleased that our Customer Service team were able to resolve this for you.

We hope you enjoy your new purchase!

Many thanks,

The Customer Experience team

5つ星のうち5の評価

Good price on quality products

Good price on quality products. Discussed options with a team member and arrived at the best solution

2026年9月30日
Richer Sounds - Websales ロゴ

Richer Sounds - Websales からの回答

Thank you for your wonderful feedback

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