Richer Sounds - York レビュー 

2,040
TrustScore 5段階評価の5

4.9

12 St Sampsons Square, YO1 8RN York, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Have had a fantastic first time experience with RS and they will now be my go to for electrical items. Bought a new hifi stacking system via Arron in RS York. Communication was brilliant with him, he... もっと見る

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5つ星のうち5の評価

I am 88 years old living through the times when you could expect retailers to give a service not normally found today. What a pleasant supprise when I went into the York store to find it staffed by... もっと見る

企業が回答しました

5つ星のうち5の評価

Incredibly helpful advice from Kevin in York when I wanted to upgrade my Sonos arc to an arc ultra. He arranged both trade in and delivery in a very efficient and friendly manner. Highly recommended.... もっと見る

企業が回答しました

5つ星のうち5の評価

Excellent customer service. We needed a replacement for our radio/cd player. Richer Sounds had a product we liked the look of, at a reasonable price. On speaking to the York branch, the sales assistan... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. 電子機器店
  3. テレビ販売店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

2040件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

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4.9

すべてのレビュー

(2,040)

過去12か月のレビュー数: 24,963

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Telly's

Hi
Helped a great deal in deciding which purchase was suitable
Also answered any queries what I needed to know

2026年6月20日
Richer Sounds - York ロゴ

Richer Sounds - York からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Joe from the Richer Sounds in York was…

Joe from the Richer Sounds in York was very polite and very helpful.
Sonos had offers on, plus a 2 year warranty. I rang Richer Sounds up and not only did Joe match the Sonos offer he discounted it a bit more too, plus I got a 6 year warranty on the sonos speakers I got from Richer Sounds in York🙂
Thank you, Joe, Aaron, and the rest of the team at the York Richer Sounds branch

2026年2月26日
Richer Sounds - York ロゴ

Richer Sounds - York からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

Fantastic customer service

Fantastic customer service. Was guides to the best product and kept in touch about delivery - which was quicker than anticipated!

2026年6月13日
Richer Sounds - York ロゴ

Richer Sounds - York からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Richer Sounds always delivers

Richer Sounds always delivers on service and choice. They also really know their stuff when it comes to AV tech. If a product is available elsewhere for a few quid less, I'll still go with RS.

2026年6月13日
Richer Sounds - York ロゴ

Richer Sounds - York からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Ordered over phone at York store

Ordered over phone at York store, was provided relevant info regarding specs before purchase by Sean. Ready for colletion as promised. Very happy.

2026年6月12日
Richer Sounds - York ロゴ

Richer Sounds - York からの回答

Thank you for your wonderful feedback

5つ星のうち3の評価

Staff were great as usual but the tv…

Staff were great as usual but the tv was delivered 24 hours later than booked. Waited in all day wasted a day and then had to cancel and they re arrange the installer who could only fit in the installation in eight days time.

2026年6月12日
Richer Sounds - York ロゴ

Richer Sounds - York からの回答

Thank you for leaving your feedback, I was of course sorry to read that the late arrival of the TV caused you issues. From investigation the courier fulfilled their side of things so the issue appears to be between when the stock arrived with us, and what you were told to expect.

Our customer service team will be in touch to find out more about this, with a view to resolving the matter to your satisfaction..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Great price very smooth transaction…

Great price very smooth transaction great friendly communication arranging store collection. Have used several times always been very good.

2026年6月7日
Richer Sounds - York ロゴ

Richer Sounds - York からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Excellent customer service

Excellent customer service. We needed a replacement for our radio/cd player. Richer Sounds had a product we liked the look of, at a reasonable price. On speaking to the York branch, the sales assistant said the item wasn't in stock at the branch but they could get one delivered to us. It arrived within 24 hours and we are delighted with it and the service we received.

2026年6月5日
Richer Sounds - York ロゴ

Richer Sounds - York からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

First class customer service

First class customer service, courteous and professional as always.
Genuine price matching, not just pretence and referring to terms and conditions. Wouldn’t shop for my hifi and TV anywhere else.

2026年5月29日
Richer Sounds - York ロゴ

Richer Sounds - York からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Great, knowledgeable advice.

The sales person in the shop was very knowledgeable and helpful. He gave us unbiased advice regarding our prospective purchase.

We are very happy with the items and have found his advice to be very accurate.

2026年6月3日
Richer Sounds - York ロゴ

Richer Sounds - York からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Great service

Great service, ordered over the phone and spoke to Kevin in the York branch. Very happy to help and completed the purchase after a little difficulty with the payment going through. Ordered on a Tuesday, delivered by Thursday. A****

2026年6月2日
Richer Sounds - York ロゴ

Richer Sounds - York からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち4の評価

Great TV, but……

Superb tv (LG Qned), price and delivery were great. Only issue was with the York branch, who advised me that they had an example of the tv in store for me to view prior to purchase, but having made a special 80+ mile round trip it turned out that they only had a previous years lower spec model on display. Disappointing from a service perspective but took a punt by buying the tv online without seeing it first and have to say it is all I hoped for, so apart from a wasted journey, no real harm done.

2026年6月2日
Richer Sounds - York ロゴ

Richer Sounds - York からの回答

Thank you for the feedback, it's good to hear you are happy with the TV of course but obviously I was very sorry to read about the wasted journey you had. I've since spoken to the store colleague you dealt with initially via e-mail, who held his hands up to the human error and has promised do better next time.

I will arrange for the store to give you a call to a call to put this right, and if I can be of any more help in the meantime do let me know.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

V helpful and informative advice

V helpful and informative advice. Competitive price and a great warranty.
Welcoming retail environment

2026年6月1日
Richer Sounds - York ロゴ

Richer Sounds - York からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

One of the best for customer service I…

One of the best for customer service I have ever encountered. A quick call can get all your enquiries and orders placed. Quick to offer help and future support and their warranty is a huge peace of mind.

2026年6月1日
Richer Sounds - York ロゴ

Richer Sounds - York からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Very helpful & easy to deal with.

Very helpful & easy to deal with, nothing too much trouble. Other retailers could do with some staff training from Richer Sounds !!

2026年5月30日
Richer Sounds - York ロゴ

Richer Sounds - York からの回答

Thanks for your feedback, great to read you were happy with our service.

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