rijo42 レビュー 

381
•
TrustScore 5段階評価の4.5

4.5

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

We've been working with this company for a while now and have consistently received excellent service. Orders are always processed quickly, and if we've ever had an issue, it's been resolved promptl... もっと見る

企業が回答しました

5つ星のうち5の評価

​We’ve been using Rijo 42 for five years now, and their service is consistently exceptional. Every order is processed and delivered straight away, the customer service team is incredibly helpful, and... もっと見る

企業が回答しました

5つ星のうち5の評価

We have been using a Rijo 42 solution for 4 years. The machines are reliable and the coffee is excellent. Reordering ingredients is easy, the staff are friendly and accessible and maintenance is mi... もっと見る

企業が回答しました

5つ星のうち5の評価

After having seen rijo 42 in several local place to me in the south, I enquired about machines for my sports club. They are very experienced with the way sports clubs run, they were not pushy,offered... もっと見る

企業が回答しました

企業情報

  1. コーヒーメーカー提供業者

当該企業による記述

We’re the leading supplier of commercial coffee machines, coffee beans and coffee ingredients in the UK, and we’re proud of our service, products and heritage. We’ve been supplying the highest quality equipment, ingredients and accessories to the UK’s cafes, restaurants, offices, hotels and clubs since 1989. Our wealth of experience makes us experts in our field.


連絡先

4.5

優良

TrustScore 5段階評価の4.5

381件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 83%に回答しています

通常1カ月以上経ってから回答

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.5

すべてのレビュー

(381)

過去12か月のレビュー数: 37件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Fantastic company

Fantastic company whether it's ordering, buying or aftercare, speedy deliveries and all round great service highly reccomended

2024年2月22日
自発的なレビュー
5つ星のうち1の評価

Absolutely shocking company!!

Absolutely shocking company!!! Salesman lied to my face saying he would buy me out of my old contract and that the machine could do everything I needed when it was completely inadequate. The man who installed it told me they had problems with this salesman doing the same things to other people. They won't let me get out of the contract and the finance people are clearly in bed with them. As soon as I signed the deal he denied saying they would buy me out but they eventually agreed to give some free stock. Their stock is overpriced in the first place, but they valued it based on how much you sell the coffees for instead of what it would cost to just buy it from their website. Absolute fraudsters, avoid like the plague. Also you have to buy their overpriced stock or they'll void the warranty on the machine. Rip off merchants!

2024年1月16日
自発的なレビュー
rijo42 ロゴ

rijo42 からの回答

We kindly request that you provide us with the following information:

Your full name
Company Name
Machine serial number

By providing us with this information, we will be able to locate your account and investigate the issue thoroughly. Our goal is to resolve any issues you may have experienced promptly and to your satisfaction.

Once we have received the necessary details, we will promptly reach out to you to discuss the matter further and work towards a resolution. Customer satisfaction is our top priority, and we are committed to ensuring that all customers receive the top level of service.

5つ星のうち1の評価

Great Coffee .Terrible Customer service

Great Coffee & great machine...until it breaks down !!
Customer service & Technical service is shocking !!
Making promise they can't keep. Unless you're spending money with them, they don't want to know. Aftersales care & support doesn't exist.

2024年2月9日
自発的なレビュー
rijo42 ロゴ

rijo42 からの回答

We kindly request that you provide us with the following information:

Your full name
Company Name
Machine serial number

By providing us with this information, we will be able to locate your account and investigate the issue thoroughly. Our goal is to resolve any issues you may have experienced promptly and to your satisfaction.

Once we have received the necessary details, we will promptly reach out to you to discuss the matter further and work towards a resolution. Customer satisfaction is our top priority, and we are committed to ensuring that all customers receive the top level of service.

5つ星のうち5の評価

We love Rijo42

I have managed golf clubs for over 14 years and have used a variety of coffee suppliers throughout.
Rijo42 is now our coffee supplier and we have used them for nearly a year now.

We opted to trade with Rijo42 after receiving a great introduction from the rep Steve. He visited our site to demonstrate the machine and allowed us to taste the coffees with his extensive knowledge of the company's products.

Coffee is key within golf clubs, we sell a lot! But since changing to Rijo42 we have received many comments on the improved taste, bigger cup sizes, and it's great we can now offer decaf coffee.

Rijo42 have a fantastic range of syrups also (which are often free when you purchase certain quantities)! We received the free cookie dough over the festive period and it is lush!

Placing orders is simple and easy- the telesales team are polite and helpful.

10/10 for us

2024年2月3日
自発的なレビュー
5つ星のうち5の評価

Fantastic service from start to finish

Fantastic service from start to finish, from Shaun our sales guy who demonstrated the machine and sorted pricing, and then managed to get us a machine at short notice for an event we had on, to Jake who installed on the day and couldn’t have been more helpful. If you need a machine, use these guys!

2024年1月26日
自発的なレビュー
5つ星のうち5の評価

Fantastic product

Fantastic product. Well worth the money and our customers love it! Fast efficient service to deal with too.
And the coffee and hot chocolate is to die for

2023年12月22日
自発的なレビュー
5つ星のうち5の評価

Great service, anazing quality

Fantastic experience so far with our representative Shaun Gibbs, who has provided excellent service from the get-go all the way through. All of our staff are incredibly happy with the machine and the quality of the drinks it puts out. Great service, efficient and would highly reccomend for any workplace

2024年1月26日
自発的なレビュー
5つ星のうち5の評価

Brilliant Service - Rijo42

Great friendly service from our new area representative Sam Lightfoot. He took the time to come and visit our site, advise on the machines we have and future options for our next machines. Brilliant Service Rijo42 with great quality products. Thank you.

2024年1月23日
自発的なレビュー
5つ星のうち5の評価

Nick Graham

Nick Graham
Efficient, professional; friendly and ensured a clean working environment ensuring we could still operate our tearoom service. Excellent

2024年1月23日
自発的なレビュー
5つ星のうち4の評価

I bought the machine from Rijo just…

I bought the machine from Rijo just over 2 yrs ago … was miss informed on some details from previous rep regarding after service … but on the plus side to place an order was always sorted quickly and are very helpful … regarding problems with machine (which there has been (I’m not going to lie)… you need to speak to Ryan .. i think he is the service manager ..he has great customer service , very pleasant to talk to , very understanding,, polite.., especially as I’m a small independent buisness and he fully understands that i need an engineer asap and whenever I’ve needed to report a problem he really has been a credit to your company (Rijo) ..whoever reads this please pass on my review to the bosses of Rijo…. Milcote cafe ..

2024年1月23日
自発的なレビュー
5つ星のうち5の評価

Mr Nik Graham

Mr Nik Graham installed a new coffee machine in our premises ,so helpful and extremely professional ,taking a lot of time to help produce the perfect cup of coffee for our customers and explain in depth how to use this machine Thankyou for you’re patience

2024年1月18日
自発的なレビュー
5つ星のうち5の評価

It's great to hear positive feedback…

It's great to hear positive feedback about our new coffee machine! Paul and myself appreciated Shaun's excellent salesmanship and Jake's fantastic installation. Their dedication contributes to a positive customer experience! Thanks guys! Completely made up with our machine! They both went above and beyond a credit to Rijo!

2024年1月12日
自発的なレビュー
5つ星のうち5の評価

Lovely products

I placed an order but Rijo sent the wrong product by mistake. After a quick call they rectified this issue without fuss and I received my product the very next day. You can’t get better than that!

My customers love their Coffee and the Hot Chocolate is to die for x

2023年12月20日
自発的なレビュー
5つ星のうち4の評価

Rocky Start 🎢

Rocky Experience

After a great start a few things went awry and we had a number of complaints with Rijo42.

After writing a terrible review on Trustpilot Ben took the reins and reached out to resolve all the previous issues. He's went above and beyond to be the point of contact in making sure the service was 1st class as promised. Subsequently I promised to delete the review to reflect the improvement.

While I don't want to hide the fact we had a few problems with delivery, quality and service, what matters was the willingness of Rijo42 to make right and excel moving forward.

Perfect companies never get complaints, but they don't exist.

Great companies will get complaints and do their best to resolve them...

I am not saying Rijo42 are great (it's early days) but they are well on their way from recent experience.

2023年12月15日
自発的なレビュー
5つ星のうち4の評価

Good stuff!

Jay was polite, helpful and knowledgeable. He had not been given all our requirements but he was able to adjust accordingly without any complaints and the install was completed successfully.

2023年12月14日
自発的なレビュー
5つ星のうち5の評価

This is my third coffee machine with…Rijo 42

This is my third coffee machine with Rijo 42 and I opted to move for Rijo 42 touch fresh milk machine my sale have gone through the roof in my store.i have done over 700 in two weeks.every one commenting on the quality of drink and they love the machine and so easy to use and option of cold coffee and cold chocolate and chai latte as well .big thanks to Shaun who advised me and helped me over 10 years and wonderful service from Rijo staff always ring you and remain you on stock and help you over phone if possible .I can’t recommend enough Rijo 42 thanks to everyone Anwar essa Essa news and Postoffice 👍

2023年12月8日
自発的なレビュー

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