Placed an order overnight and sent payment. Couldnât see the the order confirmation though. I called on the customer helpline, unusually for these days I was connected to a human. So let me thank A... ãã£ãšèŠã
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I contacted customer support, as a pair of earrings I have worn a handful of times, broke. This was during my Holiday. I politely asked if they could be repaired or replaced, but was told that as it w... ãã£ãšèŠã
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Fantastic experience from start to finish. I visited their beautiful flagship store on the King's Road to make use of their clever 'pre-loved' offering of exchanging a Rixo item for store credit. A fe... ãã£ãšèŠã
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My first time at Rixo, Marylebone. I had to buy something to wear to give a eulogy for a celebration of life for my lovley dad. The staff were so lovely, helpful and sensitive and helped me choose a... ãã£ãšèŠã
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RIXOâs story began in the London living room of best friends Henrietta Rix & Orlagh McCloskey, born from their passion for vintage. Our philosophy is to evoke a wanderlust & free spirit in all our wearers, filling a gap in the contemporary market with easy-to-wear, feminine shapes and high quality materials. Always inclusive, always empowering, we create a fusion of original hand-painted prints and timeless silhouettes to flatter every woman, irrespective of age, season, size, nationality or time of day. United as a tribe, #HumansOfRixo stand together.
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Unit 1 & 2 Barrel Yard, Vinery Way, Hammersmith , W6 0LQ, London, è±åœ
- customercare@rixo.co.uk
- www.rixo.co.uk
4.4
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Overall I was impressed by the service
Overall I was impressed by the service received and the dress was simple and feminine
2026幎2æ22æ¥
RIXO ããã®åç
Dear Tina,
Thank you so much for your lovely review. Weâre so pleased to hear you were impressed with the service and that you love your new Amina dress.
We really appreciate you taking the time to share your experience and hope to see you back again soon!
Kindest,
RIXO
Arrived on time
Arrived on time, with Royal Mail (I prefer this carrier) Garment nicely and securely packaged. In the past a return was easy.
2026幎2æ22æ¥
RIXO ããã®åç
Dear Rebecca,
Thank you so much for your kind words! Weâre thrilled to hear your order arrived on time and that the packaging met your expectations. Itâs great to know our returns process has been smooth for you in the past as well.
We really appreciate your continued support and hope to make every experience just as easy and enjoyable! We hope you love wearing your new Sathya dress this coming season.
Kindest,
RIXO
Excellent customer service
Placed an order overnight and sent payment. Couldnât see the the order confirmation though. I called on the customer helpline, unusually for these days I was connected to a human. So let me thank Alannya for being so helpful and making sure I had a copy of the order straight away. The original was actually in a junk folder so that was my fault. Nonetheless a pleasing experience and thanks to Alannya again. Excellent products and great range.
2026幎3æ3æ¥
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RIXO ããã®åç
Dear Damien,
Thank you so much for taking the time to leave us such a wonderful review.
Weâre thrilled to hear you had a positive experience and that everything was sorted so efficiently - Alannya will be delighted to hear your kind words. We hope your wife loves her new Meera dress; the Ibiza Night Sunset colourway is one of our favourites too!
Thank you again for sharing your experience, we really appreciate it.
Kindest,
RIXO
The garment is lovely but I do resentâŠ
The garment is lovely but I do resent having spent over £600 to have to pay postage and return costs.
2026幎2æ22æ¥
RIXO ããã®åç
Dear Nick,
Thank you for taking the time to share your feedback. Weâre really pleased to hear you love the garment itself, the Evie dress is one of our staple favourites!
We completely understand your frustration regarding postage and return costs, especially on higher-value purchases. We appreciate that this can feel disappointing, and your comments are genuinely valuable to us. Weâll be sure to pass this feedback on internally to the relevant teams for review.
Thank you again for your honesty; itâs always appreciated.
Kindest,
RIXO
Beautiful product
Beautiful product, exactly as shown. Well packaged and reasonable delivery time.
2026幎2æ22æ¥
RIXO ããã®åç
Dear Louise,
Thank you for your review. We hope you're loving your new hand charm!
We really appreciate you taking the time to share your feedback and hope you enjoy wearing it.
Kindest,
RIXO
Broken earrings!!
I contacted customer support, as a pair of earrings I have worn a handful of times, broke. This was during my Holiday. I politely asked if they could be repaired or replaced, but was told that as it was a year since they were purchased, Rixo were not willing to do anything. They actually broke, within the year, but as I was out of the country, didnât contact Rixo until my return. I contacted them again, asking to reconsider, as I believe I should have had more than a handful of wears out of them, but my messages have been ignored. Certainly not the customer service expected. Sadly, I wont be using the company again.
2026幎2æ19æ¥
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RIXO ããã®åç
Dear Leigh,
Thank you so much for taking the time to share your review.
Weâre really sorry to hear about your experience and understand how frustrating this must have been, particularly as the issue happened while you were away.
Unfortunately, weâre unable to offer repairs or replacements for pieces purchased over a year ago, weâre truly sorry we couldnât provide the resolution you were hoping for. We do appreciate you taking the time to share your feedback and will be sure to pass this on to the relevant team.
Weâre sorry we werenât able to assist on this occasion and for any disappointment caused.
Kindest,
RIXO
Excellent customer service and lovelyâŠ
Excellent customer service and lovely quality clothes and designs!
2026幎2æ20æ¥
èªçºçãªã¬ãã¥ãŒ
RIXO ããã®åç
Dear Chiara,
Thank you so much for your kind review.
Weâre delighted to hear you had a great experience with our customer service and that you love the quality and designs of our pieces. It really means a lot to us, thank you for taking the time to share!
Kindest,
RIXO
Poor service
I ordered one size, I received another. Because it's underwear they won't accept returns. Two emails went unanswered. Very poor, and I won't be buying from here again.
2026幎1æ10æ¥
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RIXO ããã®åç
Dear Julia,
Thank you for taking the time to leave us a review.
Weâre so sorry to hear about your experience and sincerely apologise for any frustration and inconvenience caused.
Weâre concerned to read that your emails have gone unanswered, as our Customer Care team is fully up to date on all enquiries and weâre unable to locate any correspondence relating to this. Is it possible this review may have been intended for another company? But if not, weâd really appreciate the opportunity to look into this for you as a priority.
You can contact our team directly at: customercare@rixo.co.uk with your order details so we can investigate right away! Alternatively, you can call our team on +44 (0)20 3355 9097, Monday â Friday, 9am â5.30pm GMT, and weâll be very happy to assist.
Weâd love the chance to resolve this for you.
Kindest,
RIXO
Simply fantastic dresses
Simply fantastic dresses, great service. Always feels special to receive your order nicely wrapped and sent with care and attention to presentation.
Wearing the dresses is a whole other level. A queen for the day. Thank you RIXO. Highly recommend
2026幎2æ10æ¥
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RIXO ããã®åç
Dear Elizabeth,
Thank you for your review.
Weâre thrilled to hear you enjoy not just the dresses, but the whole RIXO experience; from the careful packaging to feeling like a queen when you wear them! Your recommendation means so much to us, and we canât wait to dress you again soon.
Kindest,
RIXO
Loved the packaging the top arrived in
Loved the packaging the top arrived in. Great sale price and the top is perfect sizing and yes- I have had compliments from other women! My second purchase from Rixo and I expect not the last!
2026幎1æ23æ¥
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RIXO ããã®åç
Dear Jessica,
Thank you for your review.
Weâre thrilled you loved the packaging, found the perfect fit, and are already getting compliments! Itâs fantastic to hear this is your second RIXO purchase - we canât wait to welcome you back for many more.
Kindest,
RIXO
I shop with Rixo as much as my budgetâŠ
I shop with Rixo as much as my budget allows! I have been shopping with Rixo for many years and I love the effort made with classic, feminine style. Proudly Brot
2026幎2æ10æ¥
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RIXO ããã®åç
Dear Zoe,
Weâre thrilled to hear youâve been a RIXO fan for many years and that our classic, feminine styles continue to be your go-to. Your loyalty means the world to us, and weâre so proud to have you as part of the RIXO family!
Kindest,
RIXO
My first time at Rixo
My first time at Rixo, Marylebone. I had to buy something to wear to give a eulogy for a celebration of life for my lovley dad. The staff were so lovely, helpful and sensitive and helped me choose a beautiful dress to honour my dad. My favourite boutique in Notting Hill closed down last year and I've been looking for somewhere to shop - this is my new favourite! I shall be back soon to enjoy the spring clothes on offer.
2026幎1æ15æ¥
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RIXO ããã®åç
Thank you so much for taking the time to share your experience with us!
Weâre truly honoured that we could help you find a dress for such a meaningful occasion. Itâs wonderful to hear that our Marylebone team made you feel supported and helped you choose something special to honour your dad.
Weâre so happy to welcome you to RIXO as your new favourite boutique; we canât wait to see you back soon to explore our spring collection which actually begins launching next month!!
Kindest,
RIXO
Lovely Dress
Arrived promptly, well made and does a good range of sizes too - recommended!
2026幎2æ10æ¥
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RIXO ããã®åç
Dear Abby,
Thank you for your review.
Weâre thrilled your dress arrived quickly and that youâre happy with the quality and fit. We really appreciate your recommendation!
Kindest,
RIXO
Fabulous
The purchasing process was quick and effortless, and the return process was just as easy. I only returned one item because I accidentally ordered the wrong size. The quality of the clothing was exceptional â beautifully fitting pieces worthy of many compliments.
2025幎12æ29æ¥
èªçºçãªã¬ãã¥ãŒ
RIXO ããã®åç
Dear Emily,
Thank you so much for your review.
Weâre delighted to hear that both your ordering and return experience were effortless. Itâs wonderful to know you love the quality and fit of our pieces and that theyâre already earning you compliments! We can't wait to welcome you back soon!
Kindest,
RIXO
Love my new Evie dress
Love my new Evie dress. Staff at Kings Rd store very helpful and nothing was too much trouble.
Got compliments on dress and itâs also very versatile and will go with anything. Dress up or down!
2026幎1æ25æ¥
èªçºçãªã¬ãã¥ãŒ
RIXO ããã®åç
Dear Georgina,
Thank you for your review.
Weâre thrilled to hear youâre loving your new Evie dress and that our Kingâs Road team could help make your visit so enjoyable. Itâs fantastic that youâre already getting compliments and finding it so versatile, it's perfect for dressing up or down!
Kindest,
RIXO
Rixo - I love them. Total fashion love affair.
Fantastic experience from start to finish. I visited their beautiful flagship store on the King's Road to make use of their clever 'pre-loved' offering of exchanging a Rixo item for store credit. A few months later I visited their Marylebone store to use my credit on an exquisite floral-embroidered cord jacket (which the staff helped ensure was the right size). I was also really inspired by how well they'd pieced items together on the mannequins - the clashing prints looked fab. LOVE. Rixo is just the best for romantic, vintage-inspired pieces that really flatter. Always my go-to when going to a wedding / on holiday / want to feel my best in general. X
2026幎2æ10æ¥
èªçºçãªã¬ãã¥ãŒ
RIXO ããã®åç
Dear Pip,
Thank you so much for your lovely review.
Weâre thrilled youâve enjoyed visiting both our Kingâs Road and Marylebone stores and that our pre-loved credit worked so well for you. Itâs great to hear you love your floral-embroidered cord jacket and felt inspired by our styling too!
Weâre so happy RIXO is your go-to for all occasions! Your support means the world to us!
Kindest,
RIXO
Such a great selection of dresses
Such a great selection of dresses, first time ordering from their bridal lines and I have now chosen an outfit for my civil ceremony thanks to Rixo!
2026幎2æ10æ¥
èªçºçãªã¬ãã¥ãŒ
RIXO ããã®åç
Dear Mel,
Thank you so much for taking the time to leave us a review. Weâre truly honoured whenever a bride chooses to wear RIXO on her special day, it really means the world to us. Knowing that our designs play a part in such a memorable moment is incredibly special, and weâre delighted that you chose us for your celebration.
We hope your wedding day is everything you dreamed of and more!
Kindest,
RIXO
I bought my wedding dress from RixoâŠ
I bought my wedding dress from Rixo because Iâd been a Rixo bridesmaid, and the cuts of their dresses are so flattering, the materials are high quality and their designs are timeless. I see every Rixo piece I buy as a little investment. Delivery is quick too!
2026幎2æ10æ¥
èªçºçãªã¬ãã¥ãŒ
RIXO ããã®åç
Dear Liv,
Thank you for your review.
It's really such an honour to hear you chose your wedding dress from us after being a bridesmaid in one of our dresses! Knowing you love our cuts, high-quality materials, and timeless designs truly means the world to us. Weâre also glad to hear your dress arrived quickly; we hope it made your special day even more memorable.
Itâs wonderful to hear you see RIXO pieces as little investments -thatâs exactly what we hope for with every dress!
Kindest,
RIXO
Ordered a dress online for my weddingâŠ
Ordered a dress online for my wedding day - absolutely love it. Gorgeous quality and speedy delivery.
2026幎1æ27æ¥
èªçºçãªã¬ãã¥ãŒ
RIXO ããã®åç
Dear Emily,
Thank you so much for taking the time to leave us a review.
Weâre thrilled to hear you love your new Clarice dress and that itâs made your wedding day even more special! Itâs wonderful to know the quality and speedy delivery met your expectations.
Wishing you a truly magical wedding day!
Kindest,
RIXO
Stunning dress
Stunning dress got, loads of compliments given!!
Contacted customer service and they were very helpful!
2026幎1æ29æ¥
èªçºçãªã¬ãã¥ãŒ
RIXO ããã®åç
Dear Abbie,
Thank you so much for your review.
Weâre so happy to hear you love your dress - especially that itâs been getting so many compliments! Itâs also lovely to know our Customer Care team was able to help and make your experience even better!
Kindest,
RIXO
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