Robertsons Solicitors レビュー 819

Robertsons conducted the conveyancing for my first house purchase. My case was handled primarily by Gemma Berrow of their Barry branch, who communicated promptly and clearly - helping me to feel more comfortable throughout this unfamiliar and rather intense process. Having been told horror stories from friends about their slow and uncommunicative solicitors I was so pleasantly surprised with Robertsons. I wouldn't hesitate to recommend them.

We instructed Amy Palin for our matter which was to set up a family trust. The level of support, understanding and commitment Amy shown through the matter was so heart warming. Amy took time to explain and articulate the process despite us having language barrier Amy was able to explain very well. Amy was so patient throughout the process and it was a pleasure and privilege to be Amy clients. As ever we truly feel Robertsons is a company who supports their clients and makes them feel welcome. We will forever treasure and remember Amy’s patient, kindness and commitment shown to us. I will encourage anybody reading this review to use Robertsons and Amy Palin for all probate, trust and wills matters. You will not get anything better anywhere else.

From a happy pair of clients :)

From Sher Khan and Rukhsana Khan

Amy Lewis was outstanding in handling my case. What started as a very time-sensitive and stressful situation was made so much easier thanks to her calm, clear guidance and support. She took the time to explain everything carefully, which immediately put me at ease, and was also very mindful of my budget throughout. She acted quickly, and my matter was resolved much sooner than I expected. Thank you Amy, for your professionalism, expertise, and genuine compassion, it made a real difference!

I’ve recently encountered a very difficult and complex situation that required the services of Robertsons solicitors.
I’m so grateful to Amy and Laura who took control of the situation with great compassion and professionalism.
I am eternally grateful and would recommend their services unreservedly.

Many thanks
Bill Reynolds

Transaction was made easy by the team at the Barry office

Working with Chris really made my already stressful process so much easier. After enquiring via an email, he reached out the same day and managed to book me in to meet in person. He listened to me and my situation and knew exactly the support I needed when I wasn’t 100% sure myself. Chris was quick to respond and get the documents sorted, and had lots of patience and support during the 8 weeks we worked together.

I used Robertsons for my house move and they were brilliant. Rhianne Team handled our move and she was everything you'd want - on the ball, constant communication and chased others in the chain when they weren't as prompt as they should be.

I had a great experience with Robertsons Solicitors especially Natalie, who was very friendly and really helpful. Great communication from start to finish.

I had an excellent experience with Robertsons and their conveyancing team. From the outset, they fully understood how tight our completion timescale was and worked incredibly hard to ensure everything stayed on track. Not only did they meet the deadline, but they actually exceeded expectations in doing so.

The team were proactive throughout the process, regularly chasing the other side to keep things moving and prevent delays. Their communication was outstanding—they kept me informed at every stage and handled all parties involved with professionalism and efficiency.

What could have been a stressful process was made smooth and manageable thanks to their dedication and attention to detail. I always felt confident that everything was in safe hands.

I would highly recommend Robertsons to anyone looking for reliable, efficient, and supportive solicitors.

Excellent, all round professional service. Clear, concise, helpful and personable.

Responsive and speedy. Will use again and would recommend.

One of the best solicitors I have encountered.
Friendly, welcoming and very experienced.
I have nothing but praise for this firm especially Rebecca 🙏

I would highly recommend them to anyone!

Thank you so much

Rhianne and her team were amazing from start to finish on my purchase. They made the process stress free and were always on top of chasing matters. I am extremely grateful and will definitely continue to use Robertsons in future.

Robertsons are always helpful and of the utmost professionalism in their work. The staff take the time to get to know their clients.

Very professional. Natalie and Andrew go over and above. Highly recommended!!

Prompt and professional service, completed the scope of works with the most effective communication path.
I can highly recommend their service.

The service we received via selling a property, was 5 star rating. Natalie, expedited all paperwork, concerns, in a very professional manner. There were issues regarding the sale, not our end, however, Natalie was full of support providing professional advice throughout, and was always contactable via phone, emails, or at the office. Natalie is a credit to Roberston's Solicitors, who we will definitely obtain their services again. Many Thanks,

Be Careful! Unfortunately the service I received was below what you would expect from a reputable law firm. The communication was poor. I did not actually speak with one of solicitors who carried out my work. Several mistakes in email communications led to me being charged more than I was quoted. Would not recommend

I’m giving Robertsons Solicitors Cardiff 5 stars – but only because Trustpilot doesn’t allow 0.
They took 70+ days to pay my inheritance after my ID was verified on 30 September 2025.
Managing Director claimed missing-beneficiary insurance was “already in place” – no policy ever produced.
Three Subject Access Requests sent – two deliberately ignored for weeks.
Complaints Manager Rhian Whiting acknowledged my complaint on 16 December 2025 with “bear with me and I will respond fully when I am able to do so”.
The firm’s own complaints policy promises a final response within 8 weeks.
That deadline expired on 10 February 2026.
It is now March – no response, no update, no final decision.
If the Complaints Manager can ignore their own 8-week policy for over 8 weeks, what does that say about the firm’s standards?
This follows repeated non-response from fee earner Kelsey Marks (despite polite requests for updates) and Data Privacy Manager Tom Sidford.
Interest payment still awaited.
Avoid for probate or any matter requiring reliable service.