Romalarjewelry レビュー 20

TrustScore 5段階評価の4

3.9

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

There was a problem with my initial order due to an error in the ring's description on the company website. The center amethyst stone was significantly smaller than advertised. Romalar was quick to c... もっと見る

5つ星のうち5の評価

After ordering a replacement wedding set, it arrived fairly quick and was beautiful. However the wedding band was different than the picture. After contacting customer service, I received a response q... もっと見る

5つ星のうち3の評価

The ring we received was exactly what we expected and met every need. The price point was okay and the coupon made it worth it. However, even after paying $150 extra for expedited shipping and han... もっと見る

企業が回答しました

5つ星のうち4の評価

It went to the wrong address in totally different state at first but thankfully the one who received it was kind enough to mail it to us. The only support reachable was through email, no phone number,... もっと見る

企業情報

当該企業による記述

Is There An Idea Lingering In Your Heart That You’Ve Never Found Elsewhere? Romalarjewelry's Bespoke Service Brings It To Life For You. You Are Not Just A Customer—You Are A Co-Creator. From Listening To Your Story And Vision, To Sketching Designs, Selecting Gemstones, And Handcrafting The Piece, We Are With You Every Step Of The Way. We Weave Your Emotions, Memories, And Personality Into Every Detail, Creating A Ring That Is Truly One-Of-A-Kind In The World. This Is The Ultimate Creative Experience. Your Secret Language Of Love, Personal Mottos, Or Lucky Symbols Can All Become The Most Touching Details In The Design


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3.9

ほぼ満足

TrustScore 5段階評価の4

20件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 100%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

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5つ星のうち5の評価

Lovely product and great customer service

There was a problem with my initial order due to an error in the ring's description on the company website. The center amethyst stone was significantly smaller than advertised. Romalar was quick to correct their error. The ring's description on their website was changed to the smaller size center stone. But Romalar made a new ring for me with the larger stone that was cited in error on the website. They honored the original price and expedited the new order. I am very pleased with the new ring. It's exactly what I was expecting. The setting is very well made and the amethyst is a lovely and bright shade of purple. I commend the company for taking responsibility for their error, correcting it and making sure I was satisfied . I am so impressed by their product and customer service that I plan to order from them again in the very near future.

2026年6月3日
自発的なレビュー
5つ星のうち1の評価

Disappointed!

It didn’t look like the picture which I saw!!!!

2026年5月8日
Romalarjewelry ロゴ

Romalarjewelry からの回答

Dear guest,

Thank you so much for sharing your feedback. We’re truly sorry to hear that what you received didn’t look the way you expected from the picture — that must have been really disappointing.

To help us understand what went wrong, and so we can offer you a thoughtful solution, would you mind sending a few photos to our customer service team when you have a moment? You can reach them at support@romalarjewelry.com. They’ll personally review the details and follow up with a concrete plan to make things right.

We genuinely appreciate your patience and the chance to improve.

Warm regards,
Romalar Jewelry

5つ星のうち5の評価

Worth the wait

I was a bit annoyed that it was taking time to move from the facility, however my email was answered within 24 hours with an update. My ring came fairly quick after that and honestly it's gorgeous. So, so worth the wait. Excellent craftsmanship. I would 100% order from the again.

2026年4月30日
5つ星のうち1の評価

My ring color and clarity is nothing…

My ring color and clarity is nothing like what the picture looks like. I am very disappointed with this.

2026年4月28日
自発的なレビュー
Romalarjewelry ロゴ

Romalarjewelry からの回答

Dear customer,

Thank you for sharing your feedback, and we’re truly sorry to hear that the ring’s color and clarity did not meet your expectations, especially compared to the product pictures.

To help resolve this for you as quickly as possible, could you please provide us with your order number and a few photos showing the ring you received? This will allow our customer service team to investigate the issue and offer the best solution

Please reach out to us directly at support@romalarjewelry.comwith your order details and photos, and we’ll prioritize your case.

We appreciate your patience and the chance to make things right.

Best regards,
Romalar Jewelry Customer Support

5つ星のうち5の評価

After ordering a replacement wedding…

After ordering a replacement wedding set, it arrived fairly quick and was beautiful. However the wedding band was different than the picture. After contacting customer service, I received a response quickly, uploaded a photo of what I received and was sent a replacement band free of charge. The new band just arrived and is gorgeous! Very happy with my order! Thank You!

2026年4月27日
自発的なレビュー
5つ星のうち5の評価

I had a really great experience

I had a really great experience with Romalar Jewelry. The ring looks even more beautiful in person, the quality feels solid, and it has such an elegant, delicate design. It honestly exceeded my expectations.
Shipping was smooth and everything arrived well-packaged, which I really appreciated. You can tell they pay attention to details, not just in the jewelry but in the whole experience.

2026年3月24日
自発的なレビュー
5つ星のうち3の評価

Product is fine, shipping and customer service are rough

The ring we received was exactly what we expected and met every need. The price point was okay and the coupon made it worth it.
However, even after paying $150 extra for expedited shipping and handling, the ring took far longer than originally calculated.
Add that to the fact they chose not to honor part of their deal about getting a free necklace because they’re “limited in quantity and will be given away while supplies last”. There was no communication that the deal would not be honored until the rest of my order came in the mail and I contacted customer service.
I will not order here again. Treat your customers better

2026年2月26日
Romalarjewelry ロゴ

Romalarjewelry からの回答

Hi Troy,

Thank you for your honest feedback, and we truly appreciate you taking the time to share your experience. We’re very glad to hear that the ring met your expectations and that you were happy with the product itself—that means a lot to us.

At the same time, we sincerely apologize for the issues you experienced with shipping and communication. The delay was due to our production team being on holiday in February and only resuming work on March 1st. While we did post a notice about this on our website, we understand that this may not have been clear or visible enough, especially given that you paid for expedited shipping. We’re very sorry for the frustration this caused.

Regarding the free necklace, we also apologize for the lack of timely communication. We understand how disappointing this must have been.

We have reached out to you via email to further discuss this and make things right. Please feel free to reply at your convenience—we truly value your trust and would appreciate the opportunity to improve your experience.

Warm regards,
Romalar Jewelry Team

5つ星のうち4の評価

Wrong address at first, beautiful ring tho

It went to the wrong address in totally different state at first but thankfully the one who received it was kind enough to mail it to us. The only support reachable was through email, no phone number, so it scared us at first, but we've received the ring and it's beautiful. The stones and the silver are all very shiny and everything seems real. I've been wearing my rings for 5 days now, no problems. I love my new rings!

2026年3月16日
自発的なレビュー
5つ星のうち5の評価

Amazing and shining ring

Discover the beautiful jewelry collection
from Romalar Jewelry — a gift that shines as bright as she does.
A ring that speaks elegance.
Shine brighter with this beautiful gemstone ring - the perfect gift for someone special

2026年3月4日
自発的なレビュー
5つ星のうち5の評価

An amazing ring at a good price

The ring I bought looks better than in the pictures, it looks good quality and the ruby is very nice for a lab job, I will certainly buy here again. The only problem I had was with shipping but the support team resolved my complaint correctly and pleasantly

2026年1月26日
自発的なレビュー
5つ星のうち3の評価

Ring was very beautiful

Ring was very beautiful, but looked different from the picture.
Ring was also wrong size (ran small).

2026年1月26日
自発的なレビュー
Romalarjewelry ロゴ

Romalarjewelry からの回答

Dear Laura,

Thanks for letting us know about the ring issue.
We’re sorry it didn’t meet your expectations.
Could you please share some photos of the ring (showing its appearance and the size issue)? This will help us process your demands.
We’ll respond as soon as we get the photos.

Thanks,
Romalar Jewelry

5つ星のうち1の評価

My ring looks NOTHING like the photos…

My ring looks NOTHING like the photos on website extremely disappointed

2026年1月2日
自発的なレビュー
Romalarjewelry ロゴ

Romalarjewelry からの回答

Hello! I saw your feedback and we are very concerned. We are very sorry that the difference between the actual product and the picture disappointed you.

To resolve your issue as quickly as possible, please provide your order number via private message. Also, if possible, please briefly describe the product or send us a photo of the actual item. This will help us pinpoint the problem as quickly as possible.

We will follow up immediately and arrange a satisfactory solution for you. Thank you for your understanding!

5つ星のうち5の評価

The best gift

I was looking for the perfect graduation gift for my sister and this ring was it! The amethyst is a beautiful, rich purple and the cut makes it sparkle. She mentioned how comfortable the sterling silver band is to wear all day.

2025年11月9日

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