Rowland Homes レビュー 

This is not just only a review of my personal experience with the Rowland Royal Gardens Development in Blackpool FY2 but also a cautionary warning for potential purchasers too.

During the purchase process the sales agent never informed me about the two tier billing for water which would be provided by the trusted network supplier United Utilities being the obvious assumption, and some properties allocated to the inferior billing company Independent Water Networks Limited (IWNL)

The first time I was aware of this arrangement was when I prompted the question just to confirm the utilities suppliers after the sales completion when the sales agent was taking the meter readings and that's when she told me that some properties were being billed by IWNL for water and my purchase was one of them.

Rowland are obviously backing the sales agent and denying that I wasn't told but I've spoken with other purchasers who've also had an identical experience and therefore Rowland have insinuated I'm a liar, but having spoken to recent purchasers it seems that she's now been instructed to be honest and inform new purchasers of this appalling deal.

The sales agent had also included the United Utilities sales literature in the home information pack but Rowland dismissed this as an error.
Dismissing this as just an error is unacceptable as a person with minimal intelligence would realise that it would be quite a while before the United Utilities sales literature would be required as the current initial incomplete phase has been allocated to IWNL.

IWNL has supplied a footprint of the area covered but it doesn't identify the actual plot numbers which will be disadvantaged , they did however confirm that their sales literature has been supplied to Rowland.

In addition to the misleading aspect of not being told to make an informed purchase decision the next question is Rowlands motivation and justification to prioritise the need to arrange this New Appointment and Variation (NAV) scheme probably before there were any spades in the ground for their core business of building houses.

I'd be very interested to see the Rowland application request as it's certainly not to benefit homeowners as the IWNL service is appalling, and it's not because Rowland are dissatisfied with the network provider as they're still using them for part of the development.
In my view it's part of a corrupt financial deal where they've identified an opportunity to make money at the cost of homeowners, I really don't consider OFWAT should be approving details like this so I aim going to contact the MP for Blackpool about the regulators involvement.

An example which is completely factual, documented and evidenced of the incompetency of IWNL in the first few months of the contract is as follows.
On the13th March IWNL issued an email stating that they're not the provider for the sewerage but just for the fresh water only and we'll be informed who will be responsible for the sewerage in due course.

On the 7th April I spoke with IWNL colleague called Harry and he said that the NAV licence covered both the fresh water supply and sewerage so I thought that Harry would have reported this communication error but he didn't.

It wasn't until the 30th June that IWNL issued a letter stating that they'd made a mistake by not charging us for sewerage and the back dated charges will now be payable, so clearly IWNL hasn't got a clue about the NAV deal they've purchased and what they're responsible for.

If any homeowner's like myself have previously had the benefit of accurate faultless billing by the network provider remotely accessing meter readings monthly will be disappointed.

IWNL have chosen to only remotely access one meter reading every 13 months which is the OFWAT basic minimum standard and it's the responsibility of customers to provide meter readings if you require accuracy instead of their estimated billing.

This is most certainly a backward step but IWNL arrogantly say that they bring innovation to the sector.

Myself and other homeowners have reluctantly opted for manual billing and payments because of this appalling choice of company.

We're left with the legacy of our homes being associated with IWNL and legally will need to reveal this when reselling, we won't have the opportunity of being economical with the truth like the sales agent did with us.

Our new home was of exceptional standard and quality. All delivered by a professional and courteous sales staff. All the team at Richmond Point went above and beyond to ensure that our new build house journey was smooth and seamless. Especially thankyou to Lorraine who was fantastic in assisting through this process.

Really easy from start to finish. Sue was amazing from start to finish ,organized everything swiftly and efficiently. Professional and courteous. Really down to earth and friendly. Can't thank her enough for helping us buy our new forever home. Thank you sue. You've been amazing. X

We bought a rowland home on Waddicar rise and everything was spot on from start to finish from Stephen and Reece in particular. The house seems to be very good quality and any minor snags were fixed in the first 2 weeks with very good communication throughout.

We honestly cannot thank Stephen at Rowlands Waddicar Rise enough for everything he has done for us throughout the process of buying our forever home.

From the very beginning, Stephen went above and beyond. He helped us when we were dealing with our buyers’ solicitors the first time around and even helped us identify an issue with our own solicitors that we hadn’t realised was there.

When our first sale fell through, Stephen showed us so much genuine empathy and understanding. He knew how stressful and heartbreaking it was for us, and his support at that point meant more than he probably realised.

Thankfully, we got a second chance, and throughout the whole process Stephen was there again. He kept us informed, helped us navigate the difficult moments and, most importantly, was someone we could turn to when everything felt overwhelming.

Buying and selling a home is stressful at the best of times, but this has genuinely been one of the most stressful periods of our lives. Stephen has been the one person who somehow managed to keep us sane throughout it all!

He has been incredibly supportive, patient, understanding and genuinely caring. We never felt like just another sale to him — he made us feel like he truly cared about getting us into our forever home.

We will always be grateful for the way Stephen supported us and helped us through what has been a very emotional journey. He is a real credit to Rowlands and, without hesitation, we would recommend him to anyone looking to buy or sell their home.

Thank you, Stephen, for everything. We genuinely couldn’t have got through it without you. ❤️

We cannot thank Stephen at Waddicar Rise enough for everything he did to help us secure our dream home! From start to finish, his service was absolutely first class. Buying a home can be stressful, but Stephen went completely above and beyond—chasing solicitors, keeping us constantly updated, and making sure everything stayed on track. Quite honestly, without his hard work, dedication, and constant support, we wouldn't have got our dream home. He truly deserves outstanding praise and Rowland homes should be grateful he works for them!

⭐️⭐️⭐️⭐️⭐️ Outstanding experience with Rowland Homes – Green, Ingol

We cannot recommend Rowland Homes highly enough, and in particular Suzan, the Sales Manager at Green in Ingol, who has been absolutely fantastic throughout our experience.

From the very beginning, Suzan was incredibly lovely, friendly, professional and genuinely caring. She went above and beyond to help us with every part of the process. Nothing ever felt like too much trouble for her, and whenever we had questions or concerns, she was always there to listen, explain everything clearly and do everything she could to help us.

Buying a new home can be a stressful and overwhelming experience, but having someone like Suzan made such a huge difference for us. She was always patient, approachable and supportive, and we genuinely felt that she cared about helping us find the right home rather than simply making a sale.

Her communication, kindness and professionalism have been exceptional. She made us feel welcome from day one and treated us with so much respect and warmth.

Suzan is an absolute credit to Rowland Homes, and we really hope her hard work and dedication are recognised. Having someone like her representing the company gives customers a fantastic first impression and makes the whole home-buying experience so much more enjoyable.

Thank you so much, Suzan, for everything you have done for us. We truly appreciate all your help, support and kindness.

We are quite happy with our new home. Build quality and aftercare is good. The team on site is good and helpful.
Regards
Hayati.

Suzan was brilliant in the way she came across, she seemed as excited as I was.
She was also very good with the way she explained every little thing making sure I understand everything.

It was a wonderful experience with Suzan, as she explained everything with a great, pleasant attitude and was always there whenever I needed any information. I am so happy, and I would give her a 5/5 for her service.

We had an exceptional experience working with Stephen as our Home Sales Consultant at Waddicar Rise in Melling . From the very beginning, he made the entire journey feel personal, professional, and genuinely memorable.
Stephen took the time to understand our needs, answered every question with patience and expertise, and kept us informed throughout the process. His friendly approach made us feel valued and confident in every decision we made.
What truly stood out was his dedication to providing outstanding customer service. He went above and beyond to ensure everything ran smoothly, making what could have been a stressful experience both enjoyable and exciting.
Thank you, Stephen, for your professionalism, attention to detail, and personal touch. We would highly recommend him to anyone looking for a knowledgeable and caring Home Sales Consultant.

⭐️⭐️⭐️⭐️⭐️ 5/5 Highly recommended!

Thankyou Elle+ Jade

When i viewed the houses on the development i feel in love with the designs. The one i wanted wasnt available, but Susan kept me updated and as soon as i was available she got in touch. I was close to completion on my house sale and she made sure to chase everyone to close within 4 weeks.
She was the glue to make this happen as stressfree as possible for me and i am so greatful. She turned what should be a stressful life event to such and enjoyable move

We’ve recently reserved our new home with Rowland Homes at Waddicar Rise in Melling, and we honestly couldn’t be happier with the experience so far.

Before visiting Rowland Homes, we went to look at another local development. Unfortunately, our experience there wasn’t the best, and we left feeling quite disappointed. It really highlighted the difference when we met Stephen at Rowland Homes.
From the moment we placed our Early Bird reservation through to our reservation appointment, Stephen has been absolutely brilliant. As first-time buyers, the whole process was completely new to us, but he has made everything feel so straightforward and stress-free. He’s always been approachable, welcoming, and happy to answer every question we’ve had, and nothing has ever been too much trouble.
The level of customer service we’ve received has been outstanding.
Thank you so much, Stephen, for all of your help, kindness and patience throughout the process. We’re so grateful for everything you’ve done for us and couldn’t be happier with our experience so far!

Suzan is a dime! Highly recommend purchasing a property off her. Straight to the point and very understanding! Amazing experience and 5* service! Thank you!

Very professional very knowledgeable very patient
Overall a great experience

I started my Rowland journey back in September last year. My plan was to buy 2 properties, one my parents to buy and one for myslef. Royal gardens in Bispham is the place we was buying the 2 new build propeeties.
We completed on my parents sale in January 2026, and then completed on my house in May 2026.
Elaine is nothing but supportive, understanding, reassuring and so approachable. She really knows her job and it shows in her customer service, empathy to customers and knowledge of the job.
When we first started our journey Elaine wasnt in post, and we was not given all the information at the beginning of the plan to buy my parents house. This caused the start to be slightly rocky and unnerving. However, Elaine came in post and we have not looked backed. She is so thorough and really explains everything that as a buyer of a new build you do and dont need to do. She really is a credit to your business and we would not of got through the buying of 2 new build houses without her.
Thank you Elaine

I purchased my house at Royal Gardens a month ago. I'm enjoying living here and whilst there are some snagging to sort out, they are just minor details. The staff have been very welcoming and helpful.
From Elaine who has looked after me from my initial visit in January through the delays of my own property sale, to Pete and Mike who have called regularly for updates on any problems, they have all been a pleasure to deal with.
They are a great advert for Rowland Homes and Royal Gardens in particular.
Michael

From start to finish our experience was smooth and professional. Elaine always made you feel like you were her one and only buyer. Keeping us updated all the way through the process. She is a credit to your company and a pleasure to deal with. Thank you again Elaine. We have had good dealings with all involved in the before and after the sale

We love our Royal Gardens, Rowland home! The house is perfect for us with no real issues. We have been in for 8 months and probably identified 50 snags. 1 or 2 are still outstanding but regular dialogue from site manager and team, I am confident they’ll get resolved.
Elaine the Sales Executive was amazing to deal with. Professional and friendly. I feel she supported us the whole way through the process which is always stressful when moving. We had regular dialogue throughout to ensure we he move completed smoothly and on time.
Thanks Elaine and all at Royal Gardens. Steve.

We are currently in the process of buying a property on ‘The Green’ at Ingol. Sue has been absolutely fantastic, very helpful, supportive, professional and friendly which is making our experience of buying our new home a lot less stressful. Thanks-you for a great service.