Ordered table on Tuesday and received on Saturday. The delivery men negotiated a tricky descent down two flights of stairs, then assembled the table properly on the terrace. It’s a sturdy, handsome ta... もっと見る
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Excellent product quality and value. We ordered the 120 mm teak cicular table and teak 4 teak chairs. The chairs came with cushions. The delivery service was good as well, and it was free due to the s... もっと見る
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We are thrilled with our outdoor dining set. It looks perfect and the chaps that came to put it all together did a great job. They also took our old dilapidated set away. Really can't fault the ser... もっと見る
企業が回答しました
Quality made hardwood table and four chairs. I must admit to being worried when, after purchasing, I found that the registered address of the company is a faceless firm of chartered accountants,... もっと見る
企業情報
当該企業による記述
Royal Finesse are manufacturers and distributors of fine, sustainable Teak Garden Furniture. With a focus on quality, sustainability, and customer service all our products are approved and certified before arriving at our distribution depot. We are recognised and known throughout the UK for our unique designs and quality of our Teak Garden Furniture. We are based in the Midlands; customers are welcome to come in, to touch and feel our beautifully made Teak furniture before ordering. You can also keep an eye out for us at one of the many shows and events that we exhibit at throughout the spring and summer seasons. Relax with Royal Finesse where good quality and great customer service is assured.
連絡先
Worcestershire, WR9 9AY, Droitwich, 英国
- 01904 862172
- Info@royalfinesse.co.uk
- www.royalfinesse.co.uk
4.7
優良
145件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Royal Finesse からの回答
Hi Nicholas,
Thank you for taking the time to leave such a kind review.
We are delighted you are happy with your purchase and the service. We really appreciate your feedback and we hope you enjoy your furniture!
If you need anything we are always here to help!
Many Thanks,
Royal Finesse Customer Support
Terrible Durability
TERRIBLE DURABILITY
I ordered a set worth £1600 in 2022.
The chairs have fallen apart, chunk of the table has come off. Unusable. Waste of £1600 :(
At time of order it took months to recieve, yes months. And after less than four years of barely any use -- its british summer-- the set is in pieces.
Customer Service Response:
"For additional context, since your original purchase, the chairs and table have undergone design updates as part of our ongoing product development process. The older versions have been discontinued and the current versions now feature a thicker construction and reflect refinements we have made over time to improve the overall build."
I do NOT trust this company.
This was sold as apparent 'luxury furniture' at the time. What a lie.
Where is their integrity?
How many other customers have spent thousands and have furniture in pieces??
I am very unhappy with this resopnse, they will not offer to fix the set, and have not shared any third party business who could fix it. Im outraged. £1600 is a lot of money for most families.
Why should the customer burden the companies self acknowledged lack of quality and design.
I am NOT a happy customer and feel very dissapointed with customer service.
At the very least they should pay to fix the set.
They disagree. They expect me to loose £1600, for their design and quality error.
2026年4月15日
自発的なレビュー
Royal Finesse からの回答
Hi Grace,
Thank you for taking the time to share your feedback. We are sorry to hear that you are dissatisfied, and we appreciate the opportunity to respond.
As outlined in our ongoing correspondence, your order was placed on April 27th, 2022. All of our products are supplied with a one-year warranty, which is clearly communicated at the point of purchase. With your furniture now approaching four years from the original purchase date, it falls well outside of this warranty period. While we do occasionally offer support beyond the warranty as a gesture of goodwill, a timeframe of approximately three years beyond the coverage period is unfortunately too far outside for us to take further action in this instance.
At the time of purchase, there was also a severe global shipping and supply chain crisis continued through most of 2022, characterized by record-high freight rates, severe port congestion and pandemic related disruptions, all of which were unfortunately beyond our control. We do sincerely apologise for any inconvenience this may have caused.
We would also like to clarify that product updates and design changes are a normal part of our range evolution and are driven by seasonal and changing market trends. These updates are not indicative of faults or quality issues with previous versions but rather reflect ongoing development and aesthetic refinement over time. As noted previously, the models you purchased have since been discontinued as part of this natural product lifecycle over the course of four years, not due to inherent quality issues.
We do appreciate your feedback and understand your concerns, however the warranty terms applicable at the time of purchase remain unchanged.
Many Thanks,
Royal Finesse Customer Support
A truly customer focused company
On time great experience delivery team were polite and took the packaging awway
2026年3月25日
Royal Finesse からの回答
Hi there,
Thank you for your kind words.
We are happy to hear that you had a great experience, we really pride ourselves in our service, so your feedback is truly appreciated!
If you need anything in the future, we are here to help!
Many Thanks,
Royal Finesse Customer Support
Excellent product quality and value
Excellent product quality and value. We ordered the 120 mm teak cicular table and teak 4 teak chairs. The chairs came with cushions. The delivery service was good as well, and it was free due to the size of the order. We are really looking forward to summer and staert to use our impressive and luxurious furniture!
2026年3月25日
Royal Finesse からの回答
Hi Dave,
Thank you kindly for taking the time to leave us such a positive review!
We pride ourselves in our high quality so we are delighted that you are pleased with your purchase and the service you received.
We hope you enjoy your new furniture, if you need anything in the future we are always at hand to assist.
Many Thanks,
Royal Finesse Customer Support
Royal Finesse からの回答
Hi Peter,
Thank you for taking the time to leave us such a kind review.
We are delighted to hear you are happy with your furniture and the delivery service, we are glad this was speedy and satisfactory.
If you ever need anything from us, we are always here to help!
Many Thanks,
Royal Finesse Customer Support
A very positive experience
Ordered table on Tuesday and received on Saturday. The delivery men negotiated a tricky descent down two flights of stairs, then assembled the table properly on the terrace. It’s a sturdy, handsome table which has already garnered compliments.
2026年3月25日
Royal Finesse からの回答
Hi there,
We really appreciate you taking the time to leave us such a kind review.
We are glad to hear that you are happy with the quality of your furniture, and we hope you continue to enjoy it.
Please do not hesitate to reach out should you require anything from us and thank you again for your review.
Many Thanks,
Royal Finesse Customer Support
We are thrilled with our outdoor dining…
We are thrilled with our outdoor dining set. It looks perfect and the chaps that came to put it all together did a great job. They also took our old dilapidated set away. Really can't fault the service on any level.
2026年3月25日
Royal Finesse からの回答
Hi Sally,
Thank you ever so much for your kind review.
We truly pride ourselves on our customer service and we are delighted that you are happy with your purchase!
We are always here if you ever need anything in the future.
Many Thanks,
Royal Finesse Customer Support
Royal Finesse からの回答
Hi Jeremy,
Thank you so much for your positive review! We’re thrilled to hear that you’re happy with your furniture and that our team was able to provide helpful support along the way.
It’s also great to know that the delivery was quick and met your expectations. Your feedback truly means a lot to us, and we are here if you ever need anything in the future.
Many Thanks,
Royal Finesse Customer Support
Royal Finesse からの回答
Hi David,
Thank you for your positive review! We're delighted to hear that you’re happy with the quality of our furniture and that our delivery was quick.
Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience.
We are always here if you ever need anything from us, please do not hesitate to reach out!
Many Thanks,
Royal Finesse Customer Support
Good quality
Arrived when stated and we were extremely pleased with the quality. We couldn't be happier.
We would recommend and use again.
2026年3月4日
Royal Finesse からの回答
Hi Ron,
Thank you so much for taking the time to leave us such a positive review!
We pride ourselves in our high quality products so we are delighted that you are pleased with your new furniture.
If you need anything from us in the future please do not hesitate to reach out. We are always happy to help!
Many Thanks,
Royal Finesse Customer Support
Royal Finesse からの回答
Hi John,
Thank you very much for taking the time to leave us a review. We really appreciate the positive feedback!
We are delighted that you are happy with your furniture, if you ever need anything from us please do not hesitate to reach out. We are always here to help you.
Many Thanks,
Royal Finesse Customer Support
Beautiful garden furniture.
Beautiful garden furniture.
Very easy to contact company
Excellent information.
Delivery information was good and furniture was constructed efficiently and packing taken away
Well done all round
Thank-you
2026年1月21日
Royal Finesse からの回答
Hi Mike and Pat,
Thank you for your kind words and for taking the time to leave us a review. We are delighted to hear that you are happy with your purchase.
We hope that you enjoy your new furniture, and if you ever need anything in the future we are always here to help.
Many Thanks,
Royal Finesse Customer Support
Royal Finesse からの回答
Hi Carolyn,
It’s fantastic to hear from you and thank you very much for your review!
We will pass on your comments to our delivery team, it is greatly appreciated and we hope you enjoy your furniture!
Many Thanks,
Royal Finesse Customer Support
Very happy with our new table
Our table arrived on time and we are vey pleased with it. It was well packaged up and the quality of the table is very good. We are looking forward to using it next summer!
2025年11月4日
Royal Finesse からの回答
Hi there,
Thank you for your review, it’s fantastic to hear from you and we are delighted to see that you are happy with your purchase.
We hope you enjoy your new furniture and if you need anything else we are always around to help.
Many Thanks,
Royal Finesse Customer Support
Absolutely no hitches
Absolutely no hitches with my purchase and prompter delivery than I expected
2025年10月28日
Royal Finesse からの回答
Hi Alan,
Thank you for your kind words and for taking the time to leave us a review.
We absolutely love to hear experiences such as this, we will pass on your comments to our team & we hope you enjoy your purchase!
Many Thanks,
Royal Finesse Customer Support
Fast & efficient delivery
Fast & efficient delivery. Product looks lovely & hope it’ll stand the test of time !
2025年9月3日
Royal Finesse からの回答
Hi Richard,
Thank you for taking the time to leave us a review, it is greatly appreciated.
We are delighted to hear you were pleased with the delivery service and the quality of the product, we will pass along your comments to the team.
Rest assured we are here if you need anything going forward.
Many Thanks,
Royal Finesse Customer Support
Teak bench
The bench arrived on time and was of beautiful quality. It was easy to contact the company with little questions..Yes very pleased with this company..
2025年8月26日
Royal Finesse からの回答
Hi Elaine,
We appreciate you taking the time to leave a review, it’s fantastic to hear of your experience and thank you for sharing.
It is brilliant to hear that your overall experience left you pleased, always rest assured we are here if you need anything in the future and we hope you enjoy your furniture!
Many Thanks,
Royal Finesse Customer Support
Royal Finesse からの回答
Hi Andrew,
Thank you for your review, it’s great to hear from you.
We are delighted to hear you were happy with the product and the service received!
We hope you enjoy your furniture.
Many Thanks,
Royal Finesse Customer Support
Teak table and chairs
Purchased new teak garden table and chairs excellent delivery a couple of days following order the quality is extremely good a few days later decided to purchase a cover thought delivery was really expensive but following telephone call reduced really nice to speak with someone who managed to sort it for me would highly recommend this company
2025年8月21日
Royal Finesse からの回答
Hi Mr Johnson,
Thank you for your review, it’s fantastic to hear about your experience and your kind comments are appreciated.
We are happy to hear that your purchase was a positive one and customer satisfaction is our number one priority, so we always love to hear of situations such as this. Your comments will be passed onto our team and please don’t hesitate to get in touch if you need anything in the future.
Many Thanks,
Royal Finesse Customer Support
High quality product and good service
The ordering process was easy, communication regarding delivery was good and they were delivered on time as scheduled. The quality of the chairs is excellent and we are very happy with our purchase.
2025年8月14日
Royal Finesse からの回答
Hi Cleo,
Thank you for your kind words and for taking the time to leave a review, it is greatly appreciated.
We are delighted to hear that your ordering experience was smooth and that the quality of the products was excellent.
Please enjoy your new furniture and if you need anything else please don’t hesitate to ask!
Many Thanks,
Royal Finesse Customer Support
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