Ruby Love レビュー 6,388

I ordered a period underwear bundle for over $100. It took over 30 days to arrive and upon delivery, I discovered the panties were all made of non-breathable synthetic material similar to swimsuit bottoms. I emailed customer service and they refused to let me return the unopened, unused underwear. They would only give me store credit upon returning the items at my own expense. $33 to ship these things back to NY. I will never order from this company again and I wouldn't recommend anyone else order from them either. So many problems with this order.

Awful! They claimed the product got lost but couldn't provide a tracking number. They said they would reship it and after 4 phone calls they have not. This is a company that takes your money and then does not ship the product. I would never order again from them! Save yourself the time and frustration.

I ordered the teen period box, it was full of a bunch of tat. Quality was appalling, cheap and nasty. It’s a complete waste of money and a disappointing experience for my daughter and I. Do yourself a favour and collate your own goodies.

Was about to place an order but read these reviews and reminded me of years ago when it was nearly impossible to exchange sizes, the sizing was all off. Until they get their customer service in order, I might wait. Product did work though.

I ordered a swimsuit for my cruise with expedited shipping as I was not expecting to start my period when I did. The suit came the day I had left for my cruise. Upon my return a week later I requested to return the suit as I no longer need it. They state they shipped it timely and that I should file a claim with usps. There is no date on the shipping label as to when it shipped. I have replied that it should not be on the customer to fix the problem when it isn't my fault. I don't belive they will refund me, I will toss the unworn, packaged suit in the garbage with the 150 dollars I wasted on this company that I will never buy from again or even think of recommending. Shame on them.

I placed an order September 20 2025 and still have not received the order. I have emailed several times and I have called every other day to just get a automated message saying the phones are busy and their answering service is full. There is no way to speak to an actual person. I'm beyond furious!

Placed an order using the discount code they sent me. Code appeared to have processed after I hit the apply code button, however, I was charged the full amount, the code did not process. I called and emailed customer service and they claim they can’t honor the discount, because of how their system is set up. I then asked to cancel the order and was told that is not possible because it had already processed. This place is a total scam with HORRENDOUS customer service.

I placed an order and thought that I double checked the size I was ordering. The first 2 confirmation emails I got didn’t include what size I bought so I didn’t know what size I ordered. I stopped checking the emails because I assumed none of them would include the size. My package came and the swimsuit said xsmall on the packaging not the medium that I intended to order. Not sure if this was my error but looking back the later emails did say xsmall was ordered even though I’m positive I double checked before ordering. I sent three emails to customer service with no response. I tried calling the phone number 4 times and it kept saying the line was busy. I’m extremely frustrated especially since my order was not cheap. Wish I could give 0 stars.
Update: I got a response from their email 8 days later that they can do an exchange. I received the correct size in the mail. Still nervous to order from them in the future.

I wish I could leave less than 1 star for the review. I briefly viewed an email that said 50% off. Thought great I’ll have a look at the site having previously purchased some togs 5 years ago. The pricing kept changing depending on which page I was on. I wasn’t sure if the 50% was on there. Also being international I wasn’t sure if the pricing was for my country or for US. I thought I would find out when I went to the checkout which I’ve done on many sites before. Not this site. I got to the checkout, I didn’t even get to confirm my order, cost, sizing or address and now I am being sent a delivery. The price I saw was US and given the conversion I could purchase them for less at an Australian site. There was no 50% off because apparently you needed to put in a code. And I have emailed the company twice straight after requesting the order to be cancelled and I heard nothing. I then get an email to say it’s been shipped. So I’ve emailed again and still no response. 4 emails to date and I’ve heard nothing from this company. Additionally the website has been down since just after this all started so I don’t even know if the company still exists (might explain the lack of response if it is no longer active)!!!

After reading some of the other reviews I’m certainly not hopeful for a refund and even more worried I’ll be out of pocket for products that don’t even arrive. This has been an extremely stressful experience and I could not recommend this company to anyone.

This is what is says when I click on the tracking for the shipping:

Label Created, not yet in system
A status update is not yet available on your package. It will be available when the shipper provides an update or the package is given to USPS. Check back soon.

The package was never given to USPS

I ordered my products on Oct 16, 2024. To date I have not received any of the order. I have reached out 8 times to the support email and keep getting the same response that my inquiry has been "escalated". I have tried the customer service phone number and no one ever answers. I just want someone to refund my money since the product never shipped.

It is a scam. Received a kit purchased for my daughter that was incomplete, and really really poor quality. Now impossible to contact the company or now to even load the website. Very expensive, feeling foolish for having purchased from this company. Beware.

I ordered 2 sets of 5 panties internationally - order placed end of July, and only 1 set arrived mid September. Asked for a refund of half the order that was not delivered. The half delivered did not fit well so was exchanged for a gift card (that took also few weeks but at least was completed). Now, almost 6 months after the initial order, multiple emails to customer service, the request is always elevated but never answered. Still waiting to get back what I paid for the product never delivered!

I would put no stars if I could. I have waited one year for a refund for products I never received. I have emailed every month asking when I would receive my refund and have an automated reply with no real support. This company is a joke and I would not recommend them to anyone!

Feels like writing a negative review is the last resort for me to finally get my order delivered..
I have placed an order for First Period Kit + 4 pc Teen Period Underwear Hipster Bundle on 4 June, paying $43.98 for an expedited shipment to ensure I get it before my trip in August.
After multiple follow-ups on email, I was informed that I was placed on back orders (whatever that means), and then it made some progress. I received an email about order status change and USPS tracking number only on 1 August.
But it never reached me, got stuck after international transit point in my country. They could not provide me with any updates, neither did usps.
On 4 October I get to know from local post office that the package was sent back since it had no apt number and no phone number indicated (although I provided them during order), and on 23 October it was returned back to US!
Since then it’s just endless standard responses from support team on how they understand me and have escalated the issue. No new shipment details.

In total, 5 months of waiting, 27 emails back and forth! No order delivered! Hopeless at this point… I just wanted my daughter to have the time of her month, as they say in their slogan :(

P.s. order number 552765.

Update on 26 December: today I finally got it delivered! Yay! 🥳 the package got sent without mobile number and full address again, was sent back to US after arriving to Dubai, then back again and I managed to catch it by calling local post office so they could update my number and address.
Now will try to get back the money I paid for expedited shipping.

Terrible. Will never use again.
Told goods were shipped- they weren't.
2 mths and more emails later we got them. Not at all impressed.
Quality average.

Order was returned to sender and their support never answered to help me get a replacement or refund

SCAM!
I ordered a swimsuit for my daughter in October 2023 and never received it. I was told it was on back order. After 6 months, I doubted my kid would even fit the suit I had ordered so I asked for a refund and only received emails thanking me for my patience. Btw, the emails are from an address @email.gorgias.com, not rubylove. Feels extremely scammy. Don't give them your money, you'll never get it back!

I placed an order aug. 12 and the money for $62.16 came out of my account that same day.This was for 2 pair of briefs. Which was high priced. I to this day have not received the order. I have contacted them and they say they are backed ordered. Well they should not have excepted my order if they did not have the product.I will never buy from them again. Todays date is September 22. Ruby Starr

Terrible customer service. I ordered on 8/9 for instock items. On 9/3 I requested as update as the website listed my order status as Fulfilled. Still not shipment and no explanation beyond the warehouse being too busy. I contacted them again on 9/9 requesting a refund of my order. I was told my request had been escalated to the next team. On 9/16 I contacted them again, same story. On 9/17 I miraculously get a shipping notification for an order that I had now requested a refund twice. I immediately contacted customer service to let them know I would be returning this to sender. She linked the return policy which states no return on my items. I will NEVER order from this company again.

took 45 days to receive my order. then the order had wrong items and the size chart on the actual page of the underwear is so wrong its not even funny. save yourself time, energy and frustration and go buy a different brand off amazon. way better shipping and customer service.