Running Point レビュー 

I’m genuinely shocked at how poorly this has been handled.

I placed an order for running shoes and very quickly realized I’d accidentally bought the women’s model. I contacted the company immediately to cancel — a simple fix that would have saved everyone time and money. Instead, they insisted on shipping the order anyway.

Communication has been extremely poor. They made it clear they don’t respond to email, and the chat widget sent me to a dead “refund info” link when I tried to start a return. Finding the correct return instructions took unnecessary effort on my side.

The return itself has been made as difficult and bureaucratic as possible. As an EU customer I’m expected to arrange and pay for international return postage myself, with no practical help beyond generic instructions. This is hardly customer-friendly, especially when the issue could have been avoided by honoring a prompt cancellation request.

What should change:

Allow cancellations before dispatch when customers notify you immediately.

Respond to emails (or remove the address if you won’t).

Fix broken help links and make the return path obvious.

Provide a prepaid return label for straightforward returns.

I shop online a lot and rarely leave negative reviews, but this experience was far below standard. A simple mistake turned into a time-consuming return because of rigid processes and poor communication.

Returned shoes as they didn’t fit. No refund 1 month later. Terrible communication, 1 message acknowledged via instagram but since that all have been ignored, contact tab on the website is a waste of time and emails sent to the contact email address get ignored. Companies like this are a joke! Do not order from these lot if you might need to make a return, you won’t get your money back!

Zero customer service and no way to return / exchange items. They auto responded to my email saying they don't respond to emails.

i ordered my shoes and they did come but they were too small. i tried to return them but their return portal didnt work so now im forced to just keep the shoes. i tried to email them and got no response. they have very bad customer service definitely will not recommend

Excellent experience with Running Point my only gripe is confusion over location of products and tracking delivery
Shoe was bought off uk site but came from Germany - DPD deliver but was unable to track until it practically arrived which caused frustration especially with other reviews.
Sent one shoe back to UK location, again no confirmation of receipt or status but refund has been issued.

No issues at all! Tracking info provided and delivered within the window suggested when ordering. Was a little hesitant with the bad reviews but it was the only place with stock of the trainer that I wanted so I took a chance and I’m glad i did 👌🏼

I ordered 2 pairs of the same trainers I was more than happy to keep 1 of the pairs but when I tried to use the returns portal it never worked I tried to contact them via email numerous times even messaged the directors on Facebook still no response.
They lack of customer service is shocking the only replies you get is an automated response.
They even had the cheek to send me an email asking how I rated the experience and I informed them of the issues I was having and yes still nothing.

Bought a few pairs of trainers and returned one of the pairs using the label they provided which sent them back overseas to Europe (from the UK). After no refund in my account months after, they said I had sent it to the wrong place (I assume it was sent to one of their offices rather than the returns warehouse but never clearly explained). I then informed them I sent it using THEIR label! So if the address was wrong it was their fault. They said they would investigate. Got tired of waiting and raised a dispute with PayPal. I received my money back by default as they didn’t even fight it. What a waste of time for something that should have been simple. And just to note each time they wrote back it took at AT LEAST 2 weeks to hear from them!! Ridiculous!!!

I ordered a pair of trainers months ago. They are too small and for months now I have been trying to return them. The return link on the site does not work, I have emailed and used their help widget all to no avail.
This is the worst customer service I have ever experienced.
I am trying to do a charge back with my bank but this also hasn’t been successful yet.
I only want to return the shoes!!!

Absolute scam artists. I ordered running shoes and received them so that part did work (you may receive your order). But I need to return them due to them being too small. Having the same issue as everyone else... No response by email, conveniently you cannot find a customer service number to call, conveniently there is also no return address stated on their website. So there is no way to make a return unless you want to sue the mother company in Germany and go through all that headache for a couple hundred euros. They know exactly what they're doing!

Ordered from this company which took longer than stated to arrive and now I wish to return, using their free returns service, the portal doesn't work. I have tried multiple times over the last week and it always says "something went wrong". You cannot contact them via email as they send you an automated response saying it's not monitored and they don't respond on social media or via their help submission form on their website!!

Not even 1 star. Order took ages. Want to return, but no way to generate label. No replied to emails. No contact number to call. Tearing my hair out as I need my £135 back. Do not order anything from them would be my advice.

How on earth do I get in touch with the customer service?
Ordered trainers but haven’t received them!
Scammers

Having the same issue as many, I have been trying to contact for a week now regarding my purchase. The labels portal is not working and they are unresponsive.

I want to return a pair of trainers that are too small. The returns label doesn’t work. No answer from customer service.

Order number 77596716

DO NOT ORDER FROM THIS COMPANY. It states that it offers free returns, but the website does not generate a returns label.

Paid £136 for trainers, they don't fit, I have spent 4 days emailing for a returns label, as when you go into the form it states something went wrong.
Their automated email stated they are sorting their system.
Tried again to print label and now it states order number unknown.
They have my money, and I do not want the trainers.
Should of gone to review this company in the first place.

Unable to download return label and they do not respond to emails.

Can anyone help with an address where to send returns to.

Do not use this company. Found out the hard way that company was disolved on 11th March 2025. Why has the website not been closed down?