Safe Options UK レビュー 

Safe Options UK からの回答

2015年12月14日

Dear Alan
Thank you very much for your feedback and I apologise for the experience you had when placing an order through our website.
We are keen to offer the best service possible to our customers and therefore we take all feedback very seriously.

Managing out of stock products is something that we are trying to improve our service on at present and we will continue to do so.
I can assure you that it is very rare that products are out of stock as the majority of products come directly from the manufacturers own UK warehouses.

However, as it can still occasionally occur, we will be trying to improve communication between the warehouses and ourselves so that we can keep out of stock products up to date on our website, and we have already recently put in measures to always offer customers an alternative similar product (if possible) when their order is out of stock. I apologise that this was not the case when your order was placed.

Thank you once again for your feedback.

Safe Options UK からの回答

2015年12月3日

Thank you very much for your comments and we are very sorry to hear that the unit was not as good quality as you expected.

We take all feedback seriously and your comments were passed to our management team to investigate and discuss a solution with yourself. I understand that they called you and explained the different security levels of our key storage products to you and the circumstances whereby each type of cabinet should be used. I also understand that they offered to exchange the item for something more secure if this would suit you better.

We hope that you are more satisfied with our customer service now and apologise that it was not as expected initially. We always aim to ensure that our service levels are to a high standard and we will look to improve the website so that it is more clear on the differences between products so that customers can choose the most suitable product prior to purchase, rather than receive something that it not as expected. Our sales team are of course always available by telephone as well to advise.

If you require any further assistance please do not hesitate to contact our office.

Safe Options UK からの回答

2015年11月13日

I am very sorry to hear of the poor service you experienced on a recent order with Safe Options. The item you purchased is sent out directly from the manufacturer warehouse and therefore there seems to have been a communication issue between them and ourselves which resulted in you being sent the alternative colour item, not the original colour which you had requested.

I assure you that we will work to put measures in place to prevent this from happening again.
In the meantime, please do accept my sincere apologies.

Safe Options UK からの回答

2015年11月12日

Thank you for your feedback and we are sorry to hear that we let you down on this order.

We take customer complaints very seriously, and having personally looked into this, I can see that the manufacturer of the safe informed us that your safe would be despatched for delivery on the Saturday, which we then advised yourself, in good faith.
Unfortunately, when picking the stock to despatch, they realised that their computer system was incorrect and they did not have any stock left. As soon as they advised us of this we let you know.
This is a rare occurrence, although I appreciate that this is no consolation to yourself and I therefore offer my sincere apologies to you.

We will discuss this further with the manufacturer and ask if they can put in measures to try and prevent issues like this in future.

Safe Options UK からの回答

2015年11月2日

Thank you so much for taking up your valuable time to review our service. We are very grateful and your second order is now processed.

Safe Options UK からの回答

2015年11月2日

I have looked into your order and have found that we have emailed you concerning your order and that our Installation company has tried telephoning the number you supplied, but were unable to obtain a response. I believe that we have since received your preferred contact number and so you should have a call today to agree the delivery date of your safe. I trust this clarifies the present situation. We apologise for any inconvenience caused.

Safe Options UK からの回答

2015年10月22日

I have looked into communication with your e-mail address and cannot see any record of us sending an invoice to you I'm afraid. The only e-mail I can see is an order confirmation which was sent immediately after you placed the order online.
I also notice that you did not create a password when ordering through our website so you would not be able to log in and collect an invoice from our website. I am therefore unsure what invoice or receipt you are referring to.

However, we are more than happy to provide you with an invoice, and these files are usually very small in size so should not be a problem to download.

Please contact our finance department using accounts@safeoptions.co.uk or 0800 567 7549 and someone should be able to send one straight through to you by e-mail.

We hope that this resolves the situation and we apologise that this process was unclear to you originally.

Safe Options UK からの回答

2015年10月22日

We are very sorry to hear that you were dissatisfied with the service you received following a problem with your order, and thank you very much for letting us know about this. It sounds as though the issue has now been fully resolved which we are pleased to hear.

We are always looking to improve our service and this will be investigated so that we can ensure that we offer better service in future.