I had an excellent experience at Safestore Charlton. The facility is clean, secure, and very well maintained. The whole process was smooth and stress-free from start to finish. A special thank you to... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Wonderful staff, very very helpful for my needs in storage requirements. Would recommend them again in my time of need
企業が回答しました
I wanted to make sure to come here and express how kind and understanding everyone I spoke with at Safestore has been. I'd like to highlight the guy who checked me in on Sunday 24th July at Charlton... もっと見る
企業が回答しました
All the questions I asked was answered, well explained.
企業が回答しました
企業情報
当該企業による記述
Safestore is the UK's No. 1 for choice in self storage. With over 130 locations nationwide offering secure and cost effective self storage for household and business users. Our user friendly centres are perfect for those who are downsizing or decluttering their property, students needing a temporary home for their belongings or for businesses who need to store equipment, excess stock or archives. Safestore provides safe, clean and spacious storage units, with 7 day accessibility. Our storage units range from the size of a locker to a tennis court or larger, depending on what you have to store. Safestore also offer a wide range of cardboard boxes, bubble wrap and packing material. We don’t have our own transport options but our friendly consultants can recommend local removal firms.
Safestore the things you love
当該企業による記述
- Safe self storage in over 120 UK locations
- We offer safe, convenient self storage and flexible office space to home owners and businesses. With 50% off storage, a lowest price guarantee and an independent customer service rating of 95%, there's little chance of finding a better and more convenient storage solution anywhere else.
連絡先
Unit 6, Charlton Gate Business Park | Anchor & Hope Lane, SE7 7RU, London, 英国
- 020 8293 4747
4.1
ほぼ満足
5件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fantastic Experience – Thank You Dave
I had an excellent experience at Safestore Charlton. The facility is clean, secure, and very well maintained. The whole process was smooth and stress-free from start to finish. A special thank you to Dave, who was incredibly friendly, professional, and helpful. He took the time to explain everything clearly and made sure I got exactly what I needed. Outstanding customer service – highly recommend!
2026年2月21日
自発的なレビュー
Safestore - Charlton からの回答
Thank you so much for your wonderful feedback! We're thrilled to hear that you had an excellent experience at Safestore Charlton and that Dave provided outstanding service. Your recommendation means a lot to us, and we look forward to assisting you again in the future.
Wonderful staff
Wonderful staff, very very helpful for my needs in storage requirements. Would recommend them again in my time of need
2024年8月31日
自発的なレビュー
Safestore - Charlton からの回答
Thanks for such a great review Giggs, that's really great news and we appreciate the recommendation.
All the questions I asked was answered
All the questions I asked was answered, well explained.
2023年12月29日
自発的なレビュー
Safestore - Charlton からの回答
Hi there Elliejd, glad to hear you were happy with the service you received.
NO STAR
NO STAR - The worst customer service! What is that based on in my case? You can only measure customer service when the customer is in need of the service. Being polite when making transactions or selling is not customer service. Having a technical transactional process with few issues. It’s not customer service. With the jacked up prices at safe store after the initial discount and once the customer is settled in to the monthly cost. You would think that after being a customer for 6 years. Customer value and basic human common sense would be offered?
Towards the end of the month and 6 days before payday. I didn’t have enough to cover the DD. With a sudden overnight death in the family I needed to fly abroad in the morning. I was refused to pick up a suitcase from my space and not only didn’t the safe store person refuse to help but she was also being rude about it. It’s not a technical process that she didn’t have access to over rude. It’s simply choosing to not pick up the padlock key and let me collect a suitcase. Hiding behind policy like every case is the same. That is why safestore seem ok until customer service is needed. Then there is no customer service. In 6 days my payment will be made like it has been for 6 years and When I get back from the funeral I will move to another storage service provider across the street.
2022年9月24日
自発的なレビュー
Safestore - Charlton からの回答
Hi DDC Solutions, we have received your feedback which has been passed to the store team. As explained to you at the time, the store team have followed the correct company policy with regards to late payments. Your complaint has been received and is being reviewed. An incident report has also been logged as we do not tolerate aggressive or abusive behaviours towards our team in stores. Kind regards.
Really nice people and facilities!
I wanted to make sure to come here and express how kind and understanding everyone I spoke with at Safestore has been. I'd like to highlight the guy who checked me in on Sunday 24th July at Charlton and the guy who was taking my many calls and questions at the central call center. You did great! Moving out is an extremely stressful process and the smiles and the kind words I got from them did help.
Also, quality-wise, their facilities were neat and clean and everything went on smoothly. Really recommended.
2022年7月25日
自発的なレビュー
Safestore - Charlton からの回答
Thanks for such a great review Guilherme. It's great to hear that the team were able to make your experience with self storage such a positive one. We appreciate the recommendation.
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