Salt-Water Sandals Europe レビュー 

Still no reply whatsoever to my original post a few months ago and no reply at all, again, from my fairly recent review.

I was so excited about ordering my first pair of Salties - I bought various colours and sizes to try for an autumn trip to Mexico! I finally settled on a brown boardwalk pair as I have narrow feet and the front buckle made for a perfect fit. No blisters on the first wear, but my feet ached for a week afterwards! The shoes are so flat and there is no padding/support at all. Sadly I won’t be buying any other colours next summer. I’ll stick to my usual choice of Birkenstocks!
Also, beware you must cover the cost of returns, not Salt-Water, which is surprising as they are not cheap sandals!!

Terrible terrible customer service. Avoid at all costs. They are uncontactable and appalling.

Tried to place an order via the EU website and paid with Ideal. Something went wrong with the Ideal payment so my order didn't go through, but the money has left my account. So far waited 10 working days for my contact form to be replied to. All they need to do is inform Mollie, the third-party who receives money on behalf of Ideal, that I should be refunded. God knows when I'm going to get my money back. AVOID.

These are the best sandals for me, after years of trying different brands these fit and are so comfortable.

I ordered the sandals but later found sandals i wanted more so i wanted to return them. When i got my phone to get in my account on their website it said that my password was not right. I clicked on change my password but never received an e-mail. Later i clicked on it again and tried to call. It said the number was out of use, both numbers. I then wrote them an e-mail and contacted them on their website but never got an response. I tried to call again and later found a link for returns on their website. I put my order number in and it didnt work!!! Checked my e-mail and order number 10000 times but it was all right. I cant return my shoes please help!

Absolutely love my Salties!! My go-to summer sandals - they're comfortable, durable, and complement every outfit. Thank you 😊

I just love my saltwaters - so comfy and whatever colour I choose, always seem to go with everything!

I ordered a pair of Salties and I absolutely love them! The quality is so great and I received them very fast which was nice :)

Got these sandals after a friend's recommendation and I have worn them for years! They look even better over the years.

I had an issue with my payment due to a technical fault but before I even realised salt water got in touch and helped me through sorting the problem and getting my sandals two days later! And omg I love them!!! Currently deciding which colour to go for next!

Amazing sandals, so comfortable. I’ve just added a 5th pair to my collection (I get so many lovely compliments). + Great customer service.

I live in my Salt-Waters every summer, and now my little girl does too! Great quality (I’ve had mine for YEARS) and very comfortable.

Superbes sandales
Livré rapidement.
Je recommanderais!

Sandals ordered, used website size guide, delivered swiftly. Too small, returned at my expense, signed for on 3rd July at Saltwater warehouse.
No refund. Filled in contact us form as there’s no other way to reach them. No response, it’s now 29th July. Their FAQ section states if you resend a query it’ll move your original request further down the list ie don’t bother.
Still no refund.
Email about sale and a second one offering £10 off received.
No response to returned goods, customer service form.
Next step will be to raise complaint via bank payment card company and inability to receive refund from saltwater.

Sandals received, wore them but after a couple of wears noticed a stitch was loose. Contacted customer services, waited the ridiculously long 2 weeks for someone to get back to me. They asked for a picture of a code, which I sent immediately. Since then (another 3 ish weeks) radio silence. I have attempted to contact through Instagram, through email via the website but nothing. Absolutely disgraceful and should not be allowed to scam people in this way. I’m incredibly disappointed but I will not give up!

Never received my order, but of course they kept the money I payed for the purchase.
Customer service doesn't react at all.
Don't buy from this firm. It's a scam.

Order received (1000139369) but instead of sandals I received nail varnishes!

Several attempts to contact customer service through the website and email address with no response.

Contacted through Facebook and had a response querying whether it was their parcel despite photographic evidence provided. Then, radio silence.

They have my money, next step is a PayPal dispute I suppose. Terrible customer service, will never order again.

I ordered from website three days ago, money went through but I have no confirmation email, details of delivery, nothing at all. I emailed them as there is no customer service number, I have received no acknowledgement. No idea if or when I will get what i've paid for. Absolutely unacceptable!

Followed the company s recommendation for sizes and went for the 40-41 ( i m a size 40). I however accidentally ordered size 39. Contacted them right away and the following day or 2 they got back to me and amended my order. Only had to wait for a few days to have them delivered. Absolutely love my new sandals! And what a relief that the leather is soft so dont have to hurt my skin while breaking the leather! Extra thank you to the lovely Nikoleta from their customer service team! You were fantastic!