I reached out to the company with a query regarding one of their items that i had recently purchased from another vendor, and Chantelle got in touch with me to help. Chantelle's professionalism and sw... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
ã¬ãã¥ãŒã¯ã¬ãã¥ã¢ãŒã®å人çãªæèŠã§ãããããç¹å®ã®èšèŒå å®¹ãæ€èšŒããããšã¯ãããŸããããã ããããžãã¹äžã®ååŒãè¡ãããããšã確èªã§ããå Žåãã¬ãã¥ãŒã«ãç¢ºèªæžã¿ãã®ã©ãã«ãä»ããå ŽåããããŸãã詳现ã¯ãã¡ã
ãã©ããããŒã ã®å¥å šæ§ãç¶æãããããåœç€Ÿã®ãã©ãããã©ãŒã äžã®ãã¹ãŠã®ã¬ãã¥ãŒã¯ãç¢ºèªæžã¿ãåŠãã«ãããããã幎äžç¡äŒã§çšŒåããèªåãœãããŠã§ã¢ã«ãã£ãŠå¯©æ»ãããŠããŸãããã®ãã¯ãããžãŒã¯ãæ¬åœã®çµéšã«åºã¥ããŠããªãã¬ãã¥ãŒãªã©ãã¬ã€ãã©ã€ã³ã«éåããã³ã³ãã³ããç¹å®ããåé€ããããèšèšãããŠããŸãããã ãããã¹ãŠãæ€ç¥ã§ããããã§ã¯ãããŸããã®ã§ããæ°ã¥ãã®ç¹ãããããŸããããã©ãããç¥ãããã ããã詳现ã¯ãã¡ã
I reached out to the company with a query regarding one of their items that i had recently purchased from another vendor, and Chantelle got in touch with me to help. Chantelle's professionalism and sw... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
Unfortunately the non-stick coating on my Urban Chef pan started to peel last week. I e-mailed Samuel Groves & Chantelle responded immediately, literally a few hours later! In less than one wee... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
Ordered a small pan months ago and still waiting for it to turn up. Disappointing because we ordered a large cooking pot a few years ago and itâs brilliant.
äŒæ¥ãåçããŸãã
Bought a selection of stainless steel pans to replace non stick pans I had from other manufacturers, pans came well packaged and are beautifully made looking forward to many years of use Andy
äŒæ¥ãåçããŸãã
åœè©²äŒæ¥ã«ããèšè¿°
Global interest in British design and manufacturing has never been higher and Samuel Groves is building on this golden opportunity by continuing to invest in manufacturing equipment to produce the very best cook and bakeware at their manufacturing site in Birmingham.
Few suppliers of hospitality products go back as far as Samuel Groves. This venerable Birmingham-based manufacturer of kitchen equipment started in 1817. The big take-off into hospitality supply came during the Second World War when Samuel Groves won a major government contract to produce aluminium trays, with many other items for the Ministry of Works and the War Office being added soon after. This helped reinforce the foundations of the modern business, which gained a major boost from the introduction of the Mermaid brand at the beginning of the 1950s.
Samuel Groves encompasses all facets of manufacturing including Metal Cutting, Presswork, Metal Spinning, Welding, Fabrication and Injection Moulding. In addition, we are able to design and manufacture our own tooling in house.
Even though the market and indeed cooking practices have evolved over the years, Samuel Groves quality and processes have improved. We remain traditional manufacturers and every product we are proud to say is still hand-finished. We have been a manufacturer in Birmingham for close to 200 years, some of the skills that will be used in the factory today will have been used all throughout those 200 years.
Every range produced at our factory, we believe is the best you can buy, whether thatâs our robust stainless steel 3-ply cookware, or timeless Mermaid anodised bakeware.
194 Waterloo Road, B25 8LD, Birmingham, è±åœ
顧客ã«ã¬ãã¥ãŒãäŸé ŒããŠããŸã
ãã®äŒæ¥ã¯ãããžãã£ãããã¬ãã£ãããåããã顧客ã«ã¬ãã¥ãŒãäŸé ŒããŠããŸãã
ãã¬ãã£ããªã¬ãã¥ãŒã® 93ïŒ ã«åçããŠããŸã
éåžž1é±é以å ã«åç
ãã®äŒæ¥ã®Trustpilot å©ç𿹿³
ã¬ãã¥ãŒãè©äŸ¡ã®ååŸæ¹æ³ãã¹ã³ã¢ãªã³ã°ãã¢ãã¬ãŒã·ã§ã³ã®ããã»ã¹ã«ã€ããŠç¢ºèªããã
Ordered a small pan months ago and still waiting for it to turn up. Disappointing because we ordered a large cooking pot a few years ago and itâs brilliant.

Samuel Groves ããã®åç
No communication and when I contacted you the information back was vague and from another company
You need to treat people as they would expect for such a high priced product

Samuel Groves ããã®åç
Bought a selection of stainless steel pans to replace non stick pans I had from other manufacturers, pans came well packaged and are beautifully made looking forward to many years of use
Andy

Samuel Groves ããã®åç
I reached out to the company with a query regarding one of their items that i had recently purchased from another vendor, and Chantelle got in touch with me to help. Chantelle's professionalism and swfit nature in helping me was something that is quite rare! Within a few days i had recieved a replacement. Honestly some of the best customer service i think i've ever recieved.

Samuel Groves ããã®åç
I contacted the Sales department to enquire as to the availability of an item.
I was fortunate to be assisted by Chantelle in Sales. She located the product and went out of her way to finalise the purchase , arrange delivery and explain the delivery options.
The item was delivered within 24 hours. Further to which Chantelle contacted me to check on the delivery and the item was satisfactory.
Excellent service.
Regards Patrick Arthur

Samuel Groves ããã®åç
Unfortunately the non-stick coating on my Urban Chef pan started to peel last week.
I e-mailed Samuel Groves & Chantelle responded immediately, literally a few hours later!
In less than one week I have returned the pan & received a brand new one with Samuel Groves accepting the fault & honouring the lifetime warranty - super service.
I have 13 Samuel Groves pan but this 28" Urban Chef pan is my favourite, so I am delighted.
When I first bought my pans the customer service team was obviously struggling, but today I cannot fault it- big shout out to Cantelle.
Thanks

Samuel Groves ããã®åç

Samuel Groves ããã®åç
Beautiful saucepan - I don't know whether to use it or just display it. Delivery time was exactly as stated when I placed the order so I'm not complaining but it was a lengthy turnaround! I will order again.

Samuel Groves ããã®åç
Fast delivery and great product. Well made and good value.

Samuel Groves ããã®åç
Great pan. Once properly treated / cared for, this is non-stick and great quality.
I LOVE the fact these are made in the UK - more of this please.
I love this pan.

Samuel Groves ããã®åç
Second buy from the team for my son, who is seriously into getting into the cooking trade. Lovely and quality pans and trays. When do you think the whole range will be available guys? David

Samuel Groves ããã®åç
What an excellent high-quality product (and made in UK!).

Samuel Groves ããã®åç
Excellent communication and quick delivery - love the quality of their products and that they will stand the true test of time

Samuel Groves ããã®åç
We bought a few items from Samuel Groves and werenât disappointed. They are very well made, and you can see that pot lids wonât become loose over time or handles loosening as each item is solidly made. The items are more expensive than some high street options but these will last forever. Itâs true what they say but well, buy once.

Samuel Groves ããã®åç
Great product, excellent quality, very durable, good value, would recommend and buy similar in the range when upgrading further.

Samuel Groves ããã®åç
Really happy with my new carbon steel pan. Seasoning was straightforward (I used ghee) and it was great for cooking panckes on Shrove Tuesday. Especially love that it was made in the UK too.

Samuel Groves ããã®åç
A reliable service and good quality products. I have bought several items directly from Samuel Groves and other retailers and all the items have enhanced my cooking efforts and even been easy to wash up afterwards. A recent small problem was speedily rectified. I was particularly glad to receive my frying pan before Christmas 2025, much quicker than expected.09/03/2026

Samuel Groves ããã®åç
Ordered at short notice for Christmas, the customer team were excellent at responding and getting the item dispatched in good time - a good service

Samuel Groves ããã®åç
Trsutpilot ã®ã¬ãã¥ãŒã¯èª°ã§ãæžãããšãã§ããŸããã¬ãã¥ãŒãæžãã人ã«ã¯èªåã®æžããã¬ãã¥ãŒããã€ã§ãç·šéãããåé€ãããããæš©éãããããããã®ã¬ãã¥ãŒã¯ã¢ã«ãŠã³ããã¢ã¯ãã£ãã§ããéã衚瀺ãããŸãã
äŒæ¥ã¯ãèªåæåŸ
ãä»ããŠã¬ãã¥ãŒãäŸé Œããããšãã§ããŸãããã®æ¹æ³ã§åŸãããã¬ãã¥ãŒã¯ãæ¬ç©ã®çµéšã«åºã¥ãããã®ã§ãããç¢ºèªæžã¿ã®ã©ãã«ãä»äžãããŸãã
ä»ã®çš®é¡ã®ã¬ãã¥ãŒã«ã€ããŠã®è©³çްã¯ãã¡ãããäžèªãã ããã
ãã©ãããã©ãŒã ä¿è·ã®ãããå°éããŒã ãšé«åºŠãªãã¯ãããžãŒãé§äœ¿ããŠããŸããåœã¬ãã¥ãŒãšã®éãã«ã€ããŠã®è©³çްã¯ãã¡ãããäžèªãã ããã
Trustpilot ã«ãããã¬ãã¥ãŒ ããã»ã¹ã®è©³çްã«ã€ããŠã¯ãã¡ããã芧ãã ããã
ããã¬ãã¥ãŒãæžãããã®8ã€ã®ãã³ããã芧ãã ããã
確èªãè¡ãããšã§ãTrustpilot ã«æçš¿ãããã¬ãã¥ãŒã [LINK-BEGIN-PEOPLE]å®åšã®äººç©[LINK-END-PEOPLE] ã«ãã£ãŠæžããããã®ã§ããããšã®ä¿èšŒã«ã€ãªãããŸãã
ã¬ãã¥ãŒã«å¯ŸããŠã€ã³ã»ã³ãã£ããæäŸããããéžæçã«ã¬ãã¥ãŒãäŸé Œãããããããšã¯ãTrustScore ã«ãã€ã¢ã¹ãçãå¯èœæ§ããããŸãããã㯠åœç€Ÿã®ã¬ã€ãã©ã€ã³ã«åããŸãã