5/5. Great experience with Sandmarc. Their customer support was really helpful and quick to reply to all of my questions. After I received my titanium Apple Watch Ultra band, I realized I needed a fe... もっと見る
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I highly recommend SANDMARC to everyone due to its high quality products and warranty service . I recently brought an iPhone 17 pro max leather case I must say the quality leather and came... もっと見る
Sandmarc Customer Service is a cut above any SmartPhone Filmmaking Gear Supplier as they answer your questions, requests for info, whatever and often the same day! If not within 24 hours! Additionally... もっと見る
Received faulty iphone cases. Cannot use lens without the relevant attachment. After far too many emails back and forth, finally received replacement cases. I was charged extra for this which is disap... もっと見る
企業情報
当該企業による記述
SANDMARC® designs premium iPhone lenses, DJI filters, GoPro mounts & accessories. Enabling photographers & adventurers capture next-level content.
連絡先
7965 Dunbrook Rd, 92126, San Diego, 米国
- help@sandmarc.com
- www.sandmarc.com
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ネガティブなレビューの 11%に回答しています
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Secure Clasp and Premium Grade 5 Titanium Make This the Best AWU Band Yet
I couldn’t be happier with the Grade 5 Titanium Edition band from Sandmarc for my Apple Watch Ultra. It has the solid, linked feel of a classic watch band while matching the AWU’s rugged design perfectly. I prefer it over the Nomad band mainly because of the clasp, which feels more secure when taking it off and doesn’t risk slipping from my wrist. When I found the clasp a bit too sensitive, Sandmarc’s support team handled a quick swap quickly and professionally. It’s now my go-to band for both the office and the gym, though I still switch to Apple’s Ocean Band for runs.
Superb experience with SANMARC products
Hey everyone,
I’ve been using SANDMARC lenses with my iPhone 15 Pro for about a year now, mainly the 25mm Macro Lens and the Microscope Lens.
The 25mm Macro Lens has become one of my favorite tools for creative photography. It’s incredibly sharp, captures fine details, and gives that beautiful shallow depth of field that makes small subjects pop. I love using it for nature shots, and it always surprises me how much detail the iPhone sensor can pull when paired with good glass.
I use the Microscope Lens to a lesser extent, but it’s still a fascinating tool whenever I want to explore extreme close-ups.
Build quality on both lenses is excellent, and the image quality combined with their creative potential allows you to capture truly stunning shots.
Overall, if you enjoy macro photography or want to explore details invisible to the naked eye, SANDMARC’s Macro and Microscope Lenses are absolutely worth it.
By the way, I’m Aqualensia, a creative photographer from Geneva, Switzerland. I used to live in sunny San Diego, where SANDMARC’s HQ is based, so it feels a bit like coming full circle!
Cheers and I highly recommend their products - 100%
A solid grip, that will make sure the phone is safe with it
1. The grip was handy and solid, a bid lighter material would have made it still better.
2. The fist one had some issue and immediately they send me another which had no problem.
I regret ever ordering from Sandmarc.
I regret ever ordering from Sandmarc.
I pre-purchased a lens which arrived two months late. When I finally tested it, it was faulty. Sandmarc confirmed by email that I could return it, and I paid for return shipping out of my own pocket. Tracking shows they received the product on 2 July 2025.
Since then, I’ve exchanged over a dozen emails with them. On 2 July and again on 4 August, Sandmarc told me the refund had been processed — but nothing arrived. After leaving public reviews, they finally sent me a partial refund on 3 September 2025.
Instead of refunding the full amount (USD 170.19 ≈ AUD 261, which includes the product and shipping reimbursement they promised), they only sent AUD 207.70 and let PayPal deduct a fee of AUD 8.40 from my refund. Refunds should not come with a fee to the customer — the merchant must cover it. The outstanding balance of AUD 61.71 remains unpaid.
I contacted them again on 3 September and 8 September to resolve this, but they have not replied. At this point, Sandmarc has both my returned product and part of my money, and they are ignoring further communication.
Based on my experience, Sandmarc did not resolve the issue properly and left part of my refund unpaid.
I had a problem with the case that came…
I had a problem with the case that came with the order. After contacting SANDMARC and sending a film of the problem with the case got a replacement free of charge.
SANDMARC delivers amazing quality and…
SANDMARC delivers amazing quality and design! Their gear has leveled up my photos/videos, and the customer service is just as impressive. Highly recommend!
Buyer Beware
Followed their instructions and per their written return/refund policy to return unopened item for full refund. Sandmarc VERY slow in responding and providing return label. I returned the item, and USPS delivery tracking confirmed that Sandmarc received the returned item. It has been weeks and Sandmarc is not confirming receiving the return and not providing the promised full refund. They also refused to respond to PayPal claims and are now arguing with PayPal Resolutions instead of just following their own policy posted on their site and providing the promised refund. Buyer Beware. This company is not staffed by grown adults.
Replacement under warranty after one year
A year ago I purchased the "Creator Grip," but recently it wouldn't connect to Bluetooth.
I wrote to SANDMARC (honestly, without any illusions), but instead they wrote to me and replaced my Creator Grip free of charge.
Congratulations on the company's reliability. Thank you,
Claudio
I order the wrong size case and they…
I order the wrong size case and they were so helpful and kind to send me the right case for free , super helpful and shipping was so fast, the product was really great 10/10 would buy again.
Excellent products
I’ve had a fantastic experience with Sandmarc products and wanted to share my appreciation. The Watch Ultra titanium band is incredibly well-crafted—sleek, lightweight, and perfectly complements the premium feel of the watch itself.
I’ve also been using Sandmarc’s phone cases, and I’m equally impressed. They strike a perfect balance between protection and style. The build quality is excellent, and they’ve held up beautifully over time, even with heavy daily use.
Overall, Sandmarc delivers products that truly enhance the experience. If you’re someone who values both aesthetics and functionality, I highly recommend giving them a try.
This is how a minimalist Apple MacBook…
This is how a minimalist Apple MacBook leather case should look and feel! I’ve tried so many on Amazon and other sites in the UK. Then I did some googling and came across Sandmarc and even though there are not many reviews on YouTube. As soon as you unpack the sleeve you realise you made the right choice!
I bought the 13/14 version and have a 14” MacBook. The fit is amazing, little snug but certainly within a week or so it’s spot on.
The leather quality seems excellent and it has the leather smell though not overwhelming so.
Shipping and packaging is great! There is just nothing I can complain about.
Thanks!
BEST company & customer service!!
Oh my GOODNESS what an amazing company! So I had just moved from SC down to MS and ordered a new watch band for my new job. My phone auto-populated my old address and the purchase was sent to SC. I freaked out and sent them multiple emails asking for help. They immediately told me not to worry and created a re-shipment to my NEW address when they absolutely did not have to!! I just got it yesterday and work it to work today. It’s AMAZING!!
bad experience
They are very slow (more than 2 weeks to respond to my return request) it feels like they are not taking things seriously for their clients!!! Avoid this company.
I will delete only when they have refunded me.
So if my review stays online forever it will be because they haven't proceed!!
order #77167324
Great quality product
Great quality product! I’ve been wearing the Grade 4 Titanium band on my AW ultra for ~2 weeks almost daily. It feels nice, looks awesome, and doesn’t scratch easily. I love the fact that you are able to remove half links for the perfect fit.
At first the clasp didn’t work that well, because it openend by itself very easily when the palm of my hand and my wrist touched the two release buttons. I informed customer support about my problems, and without any hesitation, got replacement clasps which fixed the problem!
I would definitely recommend this product to anyone who likes an AW band that is both rugged for daily use and neat for special occasions. :)
5 stars
5 stars – Excellent customer service!
I’m very happy with the service I received from SANDMARC. I recently bought a new SANDMARC lens, but unfortunately, it wasn’t compatible with my older SANDMARC VND filter. However, the issue was resolved quickly and efficiently by their customer service team, who helped me replace the product without any hassle. Friendly, professional, and solution-oriented – I couldn’t be more satisfied. Highly recommend!
Por ahora bien
Llevaba tiempo buscando unas lentes para usar en mi iPhone y aposté por estas. Por ahora estoy contenta, tanto por la calidad como por la atención al cliente recibida en el proceso.
Lo único malo es el precio que pagué en aduana, que entre que pedí envío rápido y la sorpresa, se subió un pico.
Fabulous Customer Service
I had bought an iPhone case which turned out to be faulty. Sandmarc were so very helpful and sent me a new case free of any chargers.
I am very happy with my band in…
I am very happy with my band in titanium
For my Apple Watch ultra I think it’s the must beautiful band ever made for the watch. Congratulations. Also the support service is just amazing, they sent me a replaced link for free, they are the best.
These lenses were SO worth it
These lenses were SO worth it! Shipping was fast, everything arrived smoothly, and honestly? I couldn’t be happier. Their system is really easy to figure out, even for someone like me who’s never used external lenses before. This is such a step up from relying on digital zoom. You can really see the difference shooting through actual glass.
Even as a beginner/hobbyist, I feel like I’ve unlocked a whole new world of mobile photography. Total game changer.
I purchased a filter from SANDMARC
I purchased a filter from SANDMARC, expecting high-quality, California-designed gear. Unfortunately, the adapter didn't fit the filter making it unusable, the design was bulky, meaning even if it had worked as advertised it would prevent gimbal use and there was a noticeable light leak from cheap manufacturing. The packaging felt cheap like Temu, not aligning with the premium branding and price. I've been awaiting a refund since April 24, with no clear resolution despite multiple follow-ups. Disappointed with both the product and the total lack of customer support.
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