I've just renewed my service for 'lifetime'. I'm hoping it will be a long-term situation with no 'gotcha fees' as time goes on. I'm also hoping this company is legit & not a fraud operation. Perhap... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
EXT NO 103 : - The technicians at Sapphire are highly knowledgeable, professional, and technically sound. I am very impressed with the quality of service and support provided. Thank you once again for... もっと見る
Nice experience overall. The team responded promptly and provided helpful guidance. Looking forward to working with them again in the future. Ext-109 thank you so much for your help and services
企業が回答しました
SAP-110 I really like Sapphire Softtech. They always fix my computer perfectly. I would recommend their services/company anytime because I have never had a problem with them and techs are always p... もっと見る
企業が回答しました
企業情報
当該企業による記述
Sapphire Softech Solutions stands out as a technology company with a strong customer-centric approach, placing customer needs, satisfaction, and convenience at the heart of its business. According to its website, the company follows a “Customer First” philosophy and focuses on simplifying technology by providing practical technical and software solutions. A key strength of Sapphire Softech is the breadth of support it offers. Its services include computer, printer, router, antivirus, email, network, data recovery, and software support, along with customized solutions such as mobile and web applications, CRM software, restaurant management systems, and communication tools. This broad portfolio allows the company to address diverse technology requirements for individuals and businesses. The company also emphasizes accessibility and responsiveness. Its website highlights 24/7 support, expert technicians, user-friendly services, cost-effective plans, and secure solutions. These features demonstrate an effort to make technical assistance convenient and approachable for customers, regardless of their level of technical expertise. What makes the customer-centric philosophy particularly noteworthy is the company’s stated emphasis on customer feedback. Its website explains that business decisions and policies are influenced by customer feedback, reflecting an approach that values customer experience and satisfaction. Overall, Sapphire Softech can be positively viewed as a service-oriented technology partner that combines technical expertise with a strong commitment to customer care. Its focus on responsive support, tailored solutions, affordability, usability, and customer feedback creates a positive foundation for building trust and long-term relationships. By keeping customers at the center of its approach, Sapphire Softech demonstrates how technology services can go beyond simply solving technical problems and instead contribute to a smoother, more reliable, and satisfying customer experience.
連絡先
123 East 9th Street Ste 323, 91786, Upland, 米国
- support@sapphiresoftech.com
- www.sapphiresoftech.com
4.1
ほぼ満足
30件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Sapphire Softech Solutions からの回答
Dear Mr Harper,
Thank you for your kind words and for choosing Sapphire Softech Solutions. We’re delighted to know that you had a positive experience with our service.
Our team is available 24×7, 365 days a year to assist our customers whenever support is needed. Your trust and satisfaction mean a great deal to us, and we look forward to serving you again.
Warm regards,
Sapphire Softech Solutions
total scam company that people need to avoid
total scam company that somehow trap people from HP printer link. Bad services and bad attitude.
2025年7月31日
自発的なレビュー
Sapphire Softech Solutions からの回答
Thank you for sharing your feedback. We are a customer-centric organization with more than a decade of experience, and we take concerns about our service very seriously.
We would like to investigate what happened. Please share the representative’s name, your phone number, date of interaction, and details of the issue. This will help us verify the matter thoroughly and, if the concern is found to be genuine, appropriate corrective action will be taken.
We value our customers’ trust and remain committed to providing professional, transparent, and customer-focused support.
Sapphire Softech Solutions
Customer Service Team
I don't like other people running mycomputer
Some one else was on my computer when I was doing
some thing on it.It would be alright if I knew they were
going to be there,but when they are on there with out permission that's not alright and with norton I didnt have that problem.
2024年10月1日
自発的なレビュー
Sapphire Softech Solutions からの回答
Dear Rickw,
Thank you for sharing your concern. We completely understand that having someone access your computer without your knowledge can be unsettling.
Today, instead of visiting a store for every service requirement, many customers prefer online support. In situations where a customer is unable to follow troubleshooting instructions over the phone, remote access may sometimes be required to diagnose and resolve the issue. Such access should always be taken with the customer’s knowledge and consent.
At Sapphire, customer trust and data security are extremely important to us. All customer interactions are recorded for quality and accountability, customer information is kept safe and confidential, and any changes to a customer’s computer are made only after receiving explicit confirmation from the customer.
We would be happy to review your specific interaction if you share your service details with us.
Sapphire Softech Solutions
Customer Service Team
Scam company
Scam company - do not trust.
My father sought help with a printer problem, they accessed his computer installing any desk to advise he had 39,000 viruses (impossible as he had full virus protection), attempted to charge him £450 to fix a phantom problem they created. Had to get his computer rebuilt to remove the software he installed. Cancelled the payment with the bank, they’re now trying to obtain a payment of £50 for a printer they had delivered direct from Amazon that he never requested. Have reported them to national fraud agency via met police with all correspondence received. DO NOT USE THIS COMPANY!
2024年5月24日
自発的なレビュー
Sapphire Softech Solutions からの回答
Dear Mr.Johntom
Thank you for sharing your concern. We completely understand why such an experience would be unsettling, and we take allegations of this nature very seriously.
We would also like to clarify the point regarding us being a SCAM company. If we were operating a scam, why would we request payment from a customer for a printer only after the printer had been delivered. A printer is a tangible product with an associated cost, and its delivery creates a clear transaction trail. We believe it is important to review the complete facts and transaction details before reaching such a conclusion.
Please share the customer’s name, contact number, date of interaction, and relevant service/payment details with us so that we can investigate the matter thoroughly and take appropriate action if any genuine lapse is identified.
Sapphire Softech Solutions
Customer Service Team
According to Saphire Solutions
According to Saphire Solutions, in order to cancel this contract; I am required to write the following detailed instructions in order to cancel my contract.
I regret to inform you that I am happy to cancel my contract with Saphire Solutions and be screwed by Saphire Solutions for additional charges of $ 99.00 for a 2nd "incident for adding a 2nd device which the contract states service for up to 6 devices. In order to receive a refund on this contract, again I reluctantly agree to have Saphire Solutions hold back a total of $ 199.00 USD from the initial charges I paid on credit card ending in # 3987 and the refund be processed back to that card immediately. My customer ID
2023年12月4日
自発的なレビュー
Scammer Reported For Fraud
Scammer Reported For Fraud
Scammed by 82 year old grandad out of £400.00 - after installing ransomware, taking over computer and over a call charging him £400 to remove the virus they put there in the first place.
Ashish seems to love scamming the elderly looking at other reviews and comments across the web.
Luckily, companies house lists his information and address so it's been simple to share with the relevant authorities so that he can be investigated for his scam which seems to often target the elderly and technologically naive.
Whatever you do - AVOID CALLING THE NUMBER on the ransomware and letting this crook fleece you.
Interesting that the only positive review here is from the business owner himself for his sideline business ...
2023年7月13日
自発的なレビュー
Sapphire Softech Solutions からの回答
Dear Customer ,
Thank you for taking the time to share your feedback. As a customer-focused organization with over a decade of experience, we take every customer concern seriously and are committed to addressing it appropriately.
We would appreciate the opportunity to review this matter in detail. Please share the representative’s name, your contact number, the date of the interaction, and any relevant details regarding the issue. This information will allow us to investigate thoroughly and take appropriate corrective action wherever necessary.
Your trust is extremely important to us, and we remain committed to delivering professional, transparent, and respectful service to every customer.
Sapphire Softech Solutions
Customer Service Team
Hang up on these crooks
This company scammed my mother who is 80 out of £600. All she wanted was to connect her Envy HP printer to her computer and as I was away she thought she would call their support line. They (she thinks it was them) got Saphire to call from
India and before long sold her a “lifetime support package and firewall”. At one point she checked at Companies House they were a legitimate company in the uk. They are but have negative assets and one employee. She gave them access to her Mac. We strongly suspect malware has been installed. She has cancelled her bank card, changed her Apple ID and is now going to need to get her computer disinfected. Avoid these crooks like the plague. Needless to say no cooling off period was given under the distance selling regulations.
2023年6月25日
自発的なレビュー
Sapphire Softech Solutions からの回答
Dear Mr.Crudgington,
We are deeply concerned and genuinely sorry to read about your mother’s experience. We fully understand how distressing this situation must be, particularly when an elderly customer is seeking help with something as straightforward as connecting a printer.
We take allegations of this nature extremely seriously. We did request additional information from you, including details that would help us locate and verify the relevant customer account and investigate the matter properly. Unfortunately, the requested information was not provided, which has prevented us from identifying the account or establishing whether the individuals involved were actually representatives of Sapphire Softech Solutions.
We would sincerely like the opportunity to investigate this matter rather than leave your concerns unanswered. If you can provide the requested account or interaction details through a secure channel, our team can review the matter thoroughly.
We are especially concerned by your statement that your mother may have granted remote access to her computer. For her protection, we strongly recommend having the device professionally checked and securing any potentially affected accounts and payment information.
We value the trust our customers place in us and would never want anyone to feel that their trust or vulnerability has been taken advantage of. We remain committed to addressing legitimate concerns responsibly and transparently.
Sapphire Softech Solutions
Customer Service Team
Something is not right
This company is very fishy, to say the least. All of them are George, Fred, Jim etc and ALL speak with thick Indian accent. Really strange
2023年5月19日
自発的なレビュー
Sapphire Softech Solutions からの回答
Dear Ms.Batina
Thank you for sharing your feedback. We understand that certain aspects of your interaction may have seemed unusual, and we would like to clarify a couple of points.
Having an Indian accent should not be a basis for questioning the legitimacy or professionalism of a service. India is globally recognized for its strong technology and IT expertise, and our team members work in this industry with the aim of providing professional customer support.
In some customer-facing interactions, representatives may use an alias or an easier-to-pronounce name to make communication simpler and more comfortable for customers, particularly those who may find unfamiliar names difficult to pronounce. This does not change the identity of the representative or the nature of the service being provided.
We value transparency and customer trust. If you believe there was something specific about your interaction that was inappropriate or concerning, please share the relevant details with us so we can review it properly.
Sapphire Softech Solutions
Customer Service Team
Do Not allow this company access to…
Reply to Sapphire: your long statement is not factual.
In 2022, when this happened to me and I required professional technical assistance, you most certainly were contacted a d had details. If you choose to disagree after almost 4 years, there is nothing I can do.
I stand by my review and swear it is the truth of my experience.
Edit: Sapphire requested that Trust Pilot contact me for further info. There isn't much more to add. This company ignored my requests for assistance at that time. I stand by what I wrote in review. It is all the truth. I needed professional technical assistance to rid my system of their malware. Professional told me this company is known. This company is blocked from contacting me and from accessing my computer. I paid for removal of Sapphire. Blythe Daly
...........................................
Do Not allow this company access to your computer system. I have just gone through a long process whereby I needed expert help (local) to remove Sapphire's malware and access to my laptop.
I also needed a new Visa card. In the end, we settled and they say a refund is coming.
I was advised by computer expert to avoid this company.
2022年10月4日
自発的なレビュー
Sapphire Softech Solutions からの回答
Dear Mr. Daly,
Thank you for your follow-up and for sharing your concerns. We recognize the seriousness of the issues described and understand why you would want them addressed.
We would like to clarify that, in an effort to investigate your concerns fairly, we requested additional information from you to verify the customer details and identify the relevant account and service records. Unfortunately, the requested information was not provided. After reviewing the information available to us, we have been unable to locate any customer or service record that corresponds to the circumstances described in this review.
We are therefore unable to substantiate that the individuals or activity referenced in the review were associated with Sapphire Softech Solutions. We certainly do not wish to dismiss your experience, but without verifiable account or transaction information, it would be inappropriate for us to attribute these allegations to our organization.
If you believe the service was provided by Sapphire Softech Solutions, we remain fully willing to investigate and would welcome the relevant documentation, such as an invoice, payment receipt, caller’s telephone number, email correspondence, or other identifying information. This would allow us to conduct a proper review and provide a clear and factual response.
We take customer security, privacy, and trust extremely seriously. Our priority is to ensure that concerns are addressed based on verifiable information, while also protecting the integrity of our customers and our organization.
Sapphire Softech Solutions
Customer Service Team
Recommended
Happened to be referred by a friend who uses them for everything IT related. Really happy with their consistent support, available even at odd hours, which work well for me.
Recommended
2021年9月3日
自発的なレビュー
Sapphire Softech Solutions からの回答
Dear Customer,
Thank you so much for your wonderful feedback and recommendation! We’re truly grateful that your friend introduced you to us and delighted to know that our consistent support has met your expectations.
We understand that technical issues don’t always happen during regular business hours, which is why our team is available 24/7, 365 days a year to assist whenever you need us.
Your trust and recommendation mean a great deal to our entire team.
Thank you for choosing us for your IT needs!
Sapphire Softech Solutions.
Customer Service Team.
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