Considering they don’t ship to the UK, the colleague who I spoke to (Mario) still spent a long time on the call providing really invaluable help and advice, owing to the fact he was previously a divin... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I ordered a two-piece wet suit at a great price and with free shipping, unfortunately one piece did not fit but the exchange process was easy.
Extremely creepy. Forcing actual humans to touch and hold their computer screen in order to shop on their site which is most likely being run/controlled by extremely non-human "a.i." is just plain bi... もっと見る
I needed to exchange my original purchase for a larger size. No issue in this process. The process in doing so took a bit longer than I thought it should. As I understand, credit for returns take a... もっと見る
企業情報
当該企業による記述
Established over 20 years ago, Scuba.com is one of the first internet-based diver supply companies. We are proud to offer you some of the best-trained and experienced scuba industry professionals at any facility on the planet. Whether you dive Puget Sound, the Florida Keys, freshwater quarries, the Caribbean or the South Pacific, our staff has not only been there, they have lived and worked there. Why is this important to you? Our staff at Scuba.com can give you the proper advice on the most appropriate equipment needed to enjoy scuba and snorkeling for any destination, local or worldwide.
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この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I have been attempting to return - no success
I have been attempting to return an order for three business days, without success.
The first day, I tried the phone route and waited an hour to speak to a customer service rep who knew nothing about SCuBA and asked me to send in photos.
I decided to just use the online route which they provide. The first time I did this with a smaller order, I immediately received sn RMA number and a mailing label.
When I did the same with my larger order, nothing happened after repeated attempts.
I am very frustrated as I assume I have no alternative but to wait endlessly in the phone to get this resolved.
I am afraid they are just trying to “let the click run out” so they can say I am past the return window.
This was my experience. My advice is to proceed cautiously with them.
Great company great value thank you
Great products and delivered as promised
Been a great company to deal with…
Been a great company to deal with forever I think been going on 15 years now buying all my dive gear and the great they work with you if you need something the next day they'll get it to you
Great customer service and communication
Great customer service and communication from Mario and Mary.
Fins arrived quickly fit was just right…
Fins arrived quickly fit was just right and quality is great.
The hard sole booties were perfect for…
The hard sole booties were perfect for my needs! Well made and delivered promptly!
Always fast shipping and products were…
Always fast shipping and products were in great condition. Will love to start using BCD on cruise.
Customer Service and support throughout…
Customer Service and support throughout the process was excellent. I got a wetsuit that was smaller than expected. They didn’t have the larger size so I switched to a Cressi and they refunded my purchase and bought the Cressi. Very pleased all the way around.
Mario Coehlo was fantastic
Mario Coehlo was fantastic! He intervened with delayed shipping and made sure I received my item before my departure.
Dive Booties
I ordered some low quarter dive booties. They arrived on time, and were exactly as advertised!
Good product great price
Everything came so quickly and the rep…
Everything came so quickly and the rep I spoke with on the phone was so friendly.
I really appreciated free shipping!
Three cheers for scuba.com!!
With aloha,
Aerie
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