Secured Homes レビュー 

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2025年12月9日

Hi Adam,


Thanks for the great feedback! We are pleased to hear that your 3 new windows and back door were fitted so quickly and efficiently. We will be sure to pass on your compliments to the lads for their hard work and for cleaning up so well afterwards.


Thanks for using SecuredHomes.co.uk


Sandra Medland


SecuredHomes.co.uk Customer Care Manager

Secured Homes からの回答

2025年12月9日

Hi Chris,


Thank you for the fantastic review! We are delighted that we could measure, manufacture, and fit your new windows within just a week. Providing an expert and speedy service is our top priority, and we are glad you found our team friendly and reasonably priced.


Thanks for using SecuredHomes.co.uk


Sandra Medland


SecuredHomes.co.uk Customer Care Manager

Secured Homes からの回答

2025年12月9日

Hi Richard,


Thank you for your kind words. We are so pleased to hear that Reese and the team were polite and took the time to explain how your new door works. It is great to know you are happy with how the door looks and that the workspace was left clean.


Thanks for using SecuredHomes.co.uk


Sandra Medland

Secured Homes からの回答

2025年12月9日

Hi Joan,


Thank you for your review! We are glad to hear that our workmen were pleasant and efficient during your installation. It is wonderful to know you are pleased with your new doors and the service provided.


Thanks for using SecuredHomes.co.uk


Sandra Medland


SecuredHomes.co.uk Customer Care Manager

Secured Homes からの回答

2025年12月9日

Hi there,


Thank you for the 5-star rating! We are happy to hear that the lads did an excellent job fitting your windows and that you found them nice and friendly. We appreciate your support.


Thanks for using SecuredHomes.co.uk


Sandra Medland


SecuredHomes.co.uk Customer Care Manager

Secured Homes からの回答

2025年12月9日

Hi Marton,


Thank you for the great feedback! We are delighted to hear that you found us easy to deal with and that the fitter did a brilliant job on your installation. We appreciate your support.


Thanks for using SecuredHomes.co.uk


Sandra Medland


SecuredHomes.co.uk Customer Care Manager

Secured Homes からの回答

2025年12月9日

Hi George,


Thank you for choosing Secured Homes again! It is fantastic to hear that our previous work convinced you to return for your windows. We are glad you were able to take advantage of the scrappage and returning customer discounts, and that the team’s friendly attitude helped make the experience stress-free. We look forward to working with you on any future projects.


Thanks for using SecuredHomes.co.uk


Sandra Medland


SecuredHomes.co.uk Customer Care Manager

Secured Homes からの回答

2025年12月9日

Hi Paul,


Thank you for being a loyal customer and using us for the third time! We are thrilled that you are happy with the quality and service. Completing your French door installation within 10 days from the first call is exactly the kind of efficiency we aim for. Thanks for the 5 stars!


Thanks for using SecuredHomes.co.uk


Sandra Medland


SecuredHomes.co.uk Customer Care Manager

Secured Homes からの回答

2025年12月9日

Hi Alec,


Thank you for your kind review. We are pleased to hear that you found the workmanship excellent and that we made the whole process easy for you. We appreciate your recommendation.


Thanks for using SecuredHomes.co.uk


Sandra Medland


SecuredHomes.co.uk Customer Care Manager

Secured Homes からの回答

2025年12月9日

Hi there,


Thank you for the 5-star review! We are glad you found our service quick and friendly and are happy with your great new product.


Thanks for using SecuredHomes.co.uk


Sandra Medland


SecuredHomes.co.uk Customer Care Manager

Secured Homes からの回答

2025年12月9日

Hi Mrs Chapman,


Thank you for your lovely feedback. We are so pleased to hear that our team was professional and treated your home with care. It is great to know you love the new windows and the locking options. We truly appreciate your recommendation.


Thanks for using SecuredHomes.co.uk


Sandra Medland


SecuredHomes.co.uk Customer Care Manager

Secured Homes からの回答

2025年12月9日

Hi Amanda,


Thank you for your review. We are glad to hear that the team was courteous and friendly while fitting your windows. However, I am sorry that the cleanup wasn't up to our usual high standards regarding the silicone. We will address this with the team to ensure it doesn't happen again.


Thanks for using SecuredHomes.co.uk


Sandra Medland


SecuredHomes.co.uk Customer Care Manager

Secured Homes からの回答

2025年12月9日

Hi Aneta,


Thank you so much for the glowing review! We are thrilled to hear that Niall and Ethan did an outstanding job installing your windows. We will make sure to pass on your kind words to them about their professionalism and attention to detail.


Thanks for using SecuredHomes.co.uk


Sandra Medland


SecuredHomes.co.uk Customer Care Manager

Secured Homes からの回答

2025年11月17日

Hello Joyce,

Thank you very much for taking the time to share your feedback with us.

We are delighted to hear that you find your new doors to be well made and that they look quality. It’s also wonderful that you had a top-class experience with our fitters and that you were happy with the correspondence from our company.

We sincerely apologise for the initial inconvenience regarding the colour choice. You are absolutely right—we should have had the updated stock information immediately available to your agent to prevent that delay in your order. We are reviewing our internal processes and brochure updates to ensure this doesn't happen again, as we strive to provide a seamless and efficient experience from the very start.

We are very pleased that your alternative colour choice turned out to be "very good" and that you are happy with the final result.

Thank you again for your valuable comments and for choosing Secured Homes.

Kind regards,

The Secured Homes Team

Secured Homes からの回答

2025年11月17日

Hello Sandra,

What a fantastic review to read! Thank you so much for your kind words and for continuing to choose Secured Homes for your projects.

We are incredibly proud to hear that you find both our service and our products brilliant. We put a lot of focus on quality, and it's rewarding to know you are happy with the results of the lot of work you’ve had done with us.

We'll be sure to pass your compliments on to the installation teams. They work hard to ensure every customer is delighted, and hearing that they always clean up after them is excellent feedback.

Thank you again for your loyalty and trust. We truly appreciate your strong recommendation and look forward to assisting you again in the future!

Kind regards,

The Secured Homes Team

Secured Homes からの回答

2025年11月17日

Hello Jimmy,

Thank you so much for your excellent review!

We are delighted to hear that you are a Happy customer and that you were very pleased with the end result.

It’s wonderful to know that the fitting was seamless, the team worked well, and that they ensured all mess was completely tidied away. We aim for minimum disruption and maximum quality with every installation, so your feedback confirms we hit the mark!

Thank you for choosing Secured Homes.

Kind regards,

The Secured Homes Team

Secured Homes からの回答

2025年11月17日

Hello Mr and Mrs Horrobin,

Thank you very much for taking the time to share your feedback!

We are absolutely delighted to hear that you had such a positive experience with our team. It is wonderful to know that the people who visited your home were professional, courteous, and friendly, and that our staff were lovely and worked very hard.

We pride ourselves on our efficient service, so we are pleased that the window installation was completed very quickly. We also aim to offer excellent value, so your comment about the reasonable price is appreciated.

Thank you for your very strong recommendation—it means a lot to us. We hope you enjoy your new window for many years to come!

Kind regards,

The Secured Homes Team

Secured Homes からの回答

2025年11月17日

Hello Colin,

Thank you so much for your feedback!

We are very happy to hear you had a great experience with our team of fitters. They take tremendous pride in their work, and we are delighted that they were thoughtful enough to cover everywhere they walked and did a lovely job of cleaning up inside and out once the installation was complete.

That commitment to cleanliness and professionalism is a key part of our service.

Thank you for choosing Secured Homes!

Kind regards,

The Secured Homes Team

Secured Homes からの回答

2025年11月17日

Hello Sandra,

Thank you for your excellent review!

We are delighted to hear that everything went very well with the installation of your new door. It's fantastic that our fitter arrived on time, completed the work efficiently in just two hours, and made no mess.

Most importantly, we're thrilled that you are very pleased and have ended up with a very handsome new door!

Thank you for choosing Secured Homes.

Kind regards,

The Secured Homes Team

Secured Homes からの回答

2025年11月10日

Hi David, thank you!

It's great that the combination of a non-pushy salesman and a really pleasant fitting team made your experience so positive.

We'll be sure to pass your kind remarks on to the fitting team! We're happy you're happy with the result!

Kind regards,
Sally Jenkins,
Customer Care Manager