Security Warehouse レビュー 

177
•
TrustScore 5段階評価の2.5

2.5

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

On 30th June order placed and paid for after no info that item was not in stock. July 27th order cancelled and refund requested as I was being told that it was not in stock and info was always that... もっと見る

企業が回答しました

5つ星のうち1の評価

Save yourself a lot of hassle and get your equipment from somewhere else. Items not showing as out of stock when ordered but a few days after I placed the order was told all items are out of stock... もっと見る

企業が回答しました

5つ星のうち5の評価

As an NSI Gold company we have been using Security Warehouse as our main supplier for CCTV, Intruder and Fire equipment since they started in 2005. We have found them to have very keen prices, and alw... もっと見る

5つ星のうち2の評価

Bought an an Alarm Kit from Security Warehouse. Had no updates regarding delivery. Tried calling them (premium rate number) only to get a messsage to email or use chat. Got an update finally 8 d... もっと見る

企業情報

  1. 防犯グッズ店

さまざまな外部ソースから提供された情報

SecurityWarehouse : Welcome to securitywarehouse.co.uk; online security products. - CCTV Access Control Intruder Fire Emergency Lighting Public Address Security Lighting Safes E.A.S. Bargain Bucket Fire Extinguishers security wholesaler, trade supplies, security, cctv, intruder, access control, buy cameras, scantronic, eurosec, texecom, veritas, ip cameras, axis, security cameras, buy security cameras, professional security, professional, intruder alarm supplies, alarm suppliers, cctv supplies, cctv suppliers, fire alarms, pir, accenta, ade, gardtec, gjd, geovision, menvier, homelink, vista, pyronix, wireless


連絡先

2.5

期待以下

TrustScore 5段階評価の2.5

177件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

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ネガティブなレビューの 85%に回答しています

通常1週間以内に回答

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

2.5

すべてのレビュー

(177)

過去12か月のレビュー数: 23件

レビューを書く
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5つ星のうち5の評価

Online shopping as it should be...

From initial contact through to delivery the process was seamless and about as smooth as it gets.

Prices are on point and stock is always on the shelf meaning less downtime = more £ in the bank.

Staff are helpful and pleasant where needed, I used Security Warehouse after my regular supplier let me down and I've never looked back.

2021年5月17日
自発的なレビュー
5つ星のうち1の評価

They need to get their ordering system sorted out

this is not the first time. Security Warehouse have very keen prices, and if you are able to hold for job safely for 30 days while you wait for the delivery use them. I just want to order stock and k now when I will be getting my order. Even better knowing at the time of the order, like Toolstation/ Screwfix with stock levels, because then you can source somewhere else if an item is out of stock Thanks. Mr Angry.

2021年5月17日
自発的なレビュー
Security Warehouse ロゴ

Security Warehouse からの回答

I am sorry you are not satisfied with our service, we do advise on all orders that timescale can be up to 5 working days, but we do try to ship as early as possible.
I can see your order is due to be shipped tomorrow, and this would be the 4th working day.

5つ星のうち1の評価

Ordered some batteries on 4/5/21

Ordered some batteries on 4/5/21, on arrival one of the batteries was incorrect. Tried to call but auto answer system said you have to open up a ticket, the call was also chargeable on my mobile. Opened ticket and 13 days later still no replacement, just an email asking me to make sure I wrap up incorrect battery, ready for swap !! still no date when correct battery will arrive !!!
My customer is not very happy as there Visionic panel is minus a cpu battery.
I have used this company alot but have never had to return an incorrrect delivered item.

2021年5月15日
自発的なレビュー
Security Warehouse ロゴ

Security Warehouse からの回答

Having looked into this, it appears to have been human error and we are indeed very sorry you have received the wrong item. We do advise to raise a ticket when our phone lines are out of hours, and I can see you first raised a ticket 7th May.
However at this point we needed your order number to be able to raise a swap. We did receive this a few days later and now the returns process is the stock would need to be allocated to you, this would be the same with order timescale up to 5 working days, and so should be resolved later today for you.

5つ星のうち1の評価

Ordered Galaxy Equipment online on the…

Ordered Galaxy Equipment online on the Monday showing in stock online,
On the Thursday sent an email asking about delivery to be told equipment out of stock !
Why didn’t you contact me to advise this ?
Lost the Installation job and cancelled the order.
Really Bad Business keep your customers updated with delays it’s not a lot to ask.
Will not be using again
And would advise against using them
As delays cost us work in this industry

2020年10月7日
自発的なレビュー
Security Warehouse ロゴ

Security Warehouse からの回答

During check out you are advised orders can take up to 5 working days to dispatch, however we do try to complete orders within 72 hours. We do also advise not to book the install prior to receiving goods. Regretfully we cannot find your specific order so would require further details to be able to look into this for you.
If you feel you require further assistance please contact us advising of order number:
https://store.securitywarehouse.co.uk/support-systems/

5つ星のうち3の評価

Very slow order process

Very slow order process. Placed my order eight days ago and has not even been posted yet!!! No updates from SW as to why the delay, if items are out of stock why not tell me and give me the choice to order elsewhere? I have customers waiting, it makes my business look bad.

2020年9月28日
自発的なレビュー
Security Warehouse ロゴ

Security Warehouse からの回答

Dear Nigel,

I am sorry you have not received your order yet. Can you please contact us using the link below advising your order number, so I can look into this and come back to you. https://store.securitywarehouse.co.uk/support-systems/

Orders as advised during order process are shipped within 5 working days but we do aim to ship within 72 hours.

Look forward to hearing from you to get this resolved.

5つ星のうち1の評価

No delivery no response AVOID!!!

Placed an order received no contact from company finally got an email from Emma saying she would find out where my order is. Nothing further have now emailed in for a full refund as goods wont arrive for when I need them also spoken to my bank to raise a dispute. This is a joke of a company and certainly not a professional organisation. Very unhappy.

2020年7月2日
自発的なレビュー
Security Warehouse ロゴ

Security Warehouse からの回答

Dear James,

I am sorry you feel we have let you down on this occasion.

As advised yesterday we have suffered with a loss of our systems and this has caused a delay in getting orders out.

We do state in our order confirmations orders can ship within 5 working days, but we do try to ship earlier than this. Currently your order has not actually experienced a delay in shipping.

As requested I have cancelled your order and a refund has been submitted to your card issuer.

5つ星のうち1の評価

Unfilled Order

Placed an order for goods shown in stock; I was contacted over a week later informing me that they did not have the goods. No alternative offered.

2020年6月26日
自発的なレビュー
Security Warehouse ロゴ

Security Warehouse からの回答

Thank you for your comments.

As advised we had the Very Handy Little Relay on order with the manufacturer, and when chasing we were not able to obtain a delivery date as there was no answer from the manufacturer. We now believe this is due to them closing down due to the current crisis and so let you know so you could look for an alternative.

As requested we have cancelled your entire order and refund has already been submitted.

5つ星のうち5の評価

HIGHLY RECOMMEND Security Warehouse!

I have used Security Warehouse for a number of orders and the service has been fantastic. Today I had to amend an order as I wanted to upgrade the item. I contacted the team via their chat link on the website and within minutes my original item had been cancelled, confirmation email received and my new item ordered. Couldn't be happier! Deliver has always been prompt especially considering the strange times we're living in at the moment. Highly recommend and will be using in the future.

2020年6月15日
自発的なレビュー
5つ星のうち5の評価

Excellent Service.

I order some bits for delivery a few days before Christmas, and they were dispatched in good time, but the 'courier' seemed to like driving around all day with the parcel, for a couple of days. The result was an obviously damaged box, and partly damaged contents.
Security Warehouse were SUPERB in sorting out the mess, with excellent online chat, and follow-ups. Unlike the courier company's online 'chat', which was a complete insult to the intelligence of a flea, let alone a customer.
Thank you to all the team at SW, but my experience with the courier ...

2020年1月13日
自発的なレビュー
5つ星のうち2の評価

Ik heb deze firma van een collega…

Ik heb deze firma van een collega doorgekregen.
De prijzen zijn heel goed maar ik heb problemen met betalingen.
Ik heb gevraagd hieveel € ik moet storten in plaats van ponds
Ik krijg het bedrag maar dan krijg ik een mail dat ik tekort heb gestort,en dat mijn bank kosten heeft genomen maar hrb contact gehsd met mijn bank en ze zeggen dat ze geen kosten nemen voor overschrijving in europa.
En mijn grote ergenis is dat ik security warehouse niet telefonisch kan bereiken.
Hopelijk komt alles goed

2019年12月11日
自発的なレビュー
Security Warehouse ロゴ

Security Warehouse からの回答

Bedankt voor je bestelling. Ik zie dat dit via onze livechat is opgelost en dat uw bestelling nu wordt verwerkt.

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