Secursus レビュー 435

Amazing customer service and really competitive pricing. Cannot recommend them enough.

This is a very good company.
Always responds to questions quickly and efficiently.
Value for service is very good.
Highly recommended.

I have recently had to make a claim because of a Royal Mail losing an International Parcel, I was really happy with the service I serviced. It was easy to make the claim and it was paid out in full. Just ensure you follow the guidlines on packaging etc!

I sent a batch of parcels via Secursus. One of these parcels was damaged. I uploaded all the required documents on the Secursus' web page for the claim and I received prompt payment for the damage.

Package did not get shipped and I was given a full refund.

I have used Secursus many times and their service has been excellent!

Excellente société d'assurance. Suite à l'envoi national d'un colissimo qui devait être remis contre signature à son destinataire et qui en final à été déposé dans sa boite aux lettres ouvert avec vole du contenu à l'intérieur ; J'ai porté réclamation de suite auprès de Secursus et en finalité j'ai été remboursé totalement .Merci encore une fois pour votre service.

Having made a couple of claims, we would highly recommend using this parcel insurance company - they are fast, accomodating and most importantly PAY valid claims.

We had a couple of items, shipped separately but as part of the same international customer, order that arrived damaged.

The process of making a claim requires quite a bit of information submission, but that only serves to ensure a speedy assessment/settlement of valid claims.

Would highly recommend using this company for any expensive item being shipped.

I insured a guitar, it arrived destroyed. Secursus refunded me promptly as soon as they received the documents from the courier.

I had a small issue (my fault) and they helped immediately and with no fuss at all.

Exceptional communication. They sorted out a very complicated situation quickly and relieved a hugely stressful situation. Thank you so much, It is much appreciated and I cannot recommend your company highly enough.

This was my first time buying shipment insurance for a high value item. The entire process was completed within 5 minutes. Everything was easy to understand & the cost was reasonable and transparent. No hidden costs. No gotchas. The sign-up process was easy, straightforward & seamless. And the best part, the follow up support was above excellent! A few hours after I purchased the insurance, I realized that in my rush, I made a mistake in my application form. I contacted Secursus via their website & received a reply shortly after the operations hour started & the error was amended right away. Definitely deserving of 5 Stars!

Très bonne compagnie. Sérieuse et proactive.
Le site internet est très simple d'utilisation et les envois sont assurés en quelques clics et en moins de minutes

I am a gold trader, I sell via website and advertise on marketplaces to increase our reach. We’re not a big business but have used this service thinking we’re covered. The parcel contents was £6,690.
I used a photo from our Facebook advertisement for “proof of item shipped”, the company has digested this information as it was sold there. I told them it was sold via our website. So from now they’re trying to not honour the claim because of this incorrect information which they have twisted into fact.
Do not use this company as it’s useless, a waste of money. I’ve recorded the items being packed and sealed. They were sent in hard rigid cardboard boxes and special delivery was used.
I will be opening up a claim against this company for the cost of £6,690 since they won’t honour the service, even though all terms and conditions outlined by the company were followed.
Please don’t waste your money and avoid.
All documents were provide which were asked for. My identity was authenticated, but the individual whom I brought the good from doesn’t want to share there information publicly. The last I heard from you was in December until I messaged on the dashboard few days ago to which the reply were “we’re waiting to here from out insurer”. So the insurance company as its insurance company for permission to honour a true claim.
I’ll happy share the information I’ve share with someone who wants to use this company in the future. I’ve provided the shipping label, damaged to parcel bag, items missing are gold, gold is pretty easy to value since it’s off the live market. I’ve provided bank transfer screenshot. It’s black and white. I’ve brought goods, insured them for the value I paid. Some have been lost due to damage to the parcel. Take what you will from their reply but it’s reads its self.

Timely reply. Answered all my questions. Very professional.

I didn’t end up using the service for other reasons.. but the customer service I received from the staff to refund me was incredible. I’m very grateful and appreciate the customer service. If I need insurance in the future I’m coming here. Thanks again!

Another great experience with Secursus. Easy to start a claim, easy to upload the required documents and a quick compensation process. In a word - Perfect!
Thanks again Secursus!

I insured an Evri package worth £380, as a return of ski boots to the shop where I purchased them. Evri lost the package and I lodged a claim with Secursus.

I've just heard back that despite Evri accepting the loss and minimum £20 insurance with them, Secursus have rejected my claim for the additional £360 as it was a return to a shop - despite there being no mention of not covering returns on their website FAQ or list of exclusions. Instead, they have relied a misleading clause buried in their T&Cs. Quite disgraceful. I am very interested in their response to this feedback.

Quick to respond to claims. Friendly and efficient service - would definitely recommend

Marie,The person who handled my enquiry was Brilliant