Seedsprout レビュー 20

Seedsprout からの回答

2026年4月15日

Hi CL,
Thank you so much for sharing your experience. Our Wood Fibre Boards are made from natural wood fibres, so they can show knife marks with use, similar to traditional wooden boards. However, this should not affect their durability or functionality.
Depending on your benchtop, the non-porous surface designed for hygiene may feel a little more slippery than other boards, but placing a tea towel or paper towel underneath should help keep it stable.
If you are happy to share a few more details about your order, we would be glad to take a closer look and do our best to support you. You can reach us at hello@seedandsprout.com
Thank you again for your feedback.

Seedsprout からの回答

2026年4月14日

Hi Denise! Thank you for taking the time to share your feedback.
As shared by some members of our community, it can help to place dry goods in the freezer for 24–48 hours before transferring them into pantry containers, as this may help eliminate any moth or ant eggs that could be present.
We hope this helps, and please feel free to message us if there’s anything else we can help with.

Seedsprout からの回答

2026年4月14日

Hi Katya!
We’re so glad to hear that you and your daughter are loving the lunch box and that your experience with our customer service and delivery has been a positive one. Your kind words truly mean a lot to us.
We always aim to provide innovative, practical products that are kind to both people and the planet, along with the best possible customer experience, so it’s wonderful to hear this reflected in your experience.
Please feel free to reach out anytime if there’s anything we can assist you with.

Seedsprout からの回答

2026年4月14日

Hi MG,
We’re so sorry to hear that you have not yet received your order, and we’d really like to look into this and get it sorted for you as quickly as possible.
Could you please email us at hello@seedandsprout.com with your order details so our team can investigate properly and assist you further?
Thank you for bringing this to our attention, and we look forward to helping you.

Seedsprout からの回答

2026年4月14日

Hi James!
We love this, thank you so much. We’re so glad to hear you’ve chosen us for your kitchen makeover and that you’re enjoying the chopping boards, glass containers, and silicone accessories.
We can’t wait to bring out even more products you’re sure to love. Thanks again for your support.

Seedsprout からの回答

2026年4月14日

Hi Lizzie!
Thank you so much for your support and for sharing your feedback. We’re really glad to hear you’re loving the quality of the products.
At the moment, we offer a flat rate shipping fee, which is why many customers choose to bundle items together to get the most value. That said, we’re always exploring better options for smaller orders and truly appreciate you sharing your perspective.
We also apologise for the longer than usual dispatch times you experienced. We’re pleased to share that we’re now back to our usual 1 to 2 business day dispatch timeframe. As a small and growing business, your feedback helps us continue to improve.
Thank you again for your support, and please feel free to reach out if there’s anything we can assist you with.

Seedsprout からの回答

12時間前

Hi LA,
We are really sorry to hear that you did not receive what you ordered. That is definitely not the experience we want for you.
If you are happy to share your order details with us, we would love to take another look and do our best to support you further. You can reach us anytime at hello@seedandsprout.com.
We are here to help and would really like to get this sorted for you.

Seedsprout からの回答

11時間前

Hi RB,
Thank you for taking the time to share your experience with our Wood Fibre Chopping Boards.
Our boards are made primarily from wood fibre and are designed to combine the natural characteristics of wood with a lightweight design for everyday kitchen use. As with traditional wooden boards, cut and knife marks can appear with use, and this is a normal characteristic of the material. They also feature a non porous surface for hygiene purposes.
Depending on the type of benchtop, some users may find the boards can move slightly, and placing a tea towel underneath can help provide additional grip and stability during use.
We want to reassure you that we value all customer feedback, as it helps us continue to improve.
Please feel free to reach out to us at hello@seedandsprout.com if there is anything we can assist you with further. We are here to help.

Seedsprout からの回答

6時間前

Hi Debbie,
Thank you for your feedback, and we are really sorry for the longer than usual dispatch and delivery times you have experienced.
We had an exceptionally high volume of orders following our Black Friday and Boxing Day sale periods, which unfortunately led to delays in processing and shipping. We completely understand how frustrating this is, especially when your order was intended as a Christmas gift.
As a small but growing business, we are very grateful for your support and we are actively using feedback like yours to review and improve our processes so we can avoid delays like this in the future.
We truly hope we have the opportunity to make it up to you in a future order. If there is anything further we can assist you with, please feel free to reach out to us at hello@seedandsprout.com
.

Seedsprout からの回答

7時間前

Hi G,
Thank you for reaching out, and we are really sorry for the longer than usual dispatch and delivery time you have experienced.
We had an overwhelming number of orders during our Black Friday sale period, which did result in some delays with dispatch and courier processing.
We hope your order has arrived safely, but if you are still experiencing any issues or need further assistance, please feel free to contact us at hello@seedandsprout.com and our team will be happy to help.

Seedsprout からの回答

7時間前

Hi Kay,
Thank you for sharing your feedback, we really appreciate you taking the time.
We have shared this with our team for review, as feedback like yours is incredibly valuable in helping us continue to improve. We have also checked in with our team and are glad to hear this has since been resolved for you. Thank you for your patience and for working with us while we found the best outcome.

Seedsprout からの回答

7時間前

Hi Pamela,
Thank you so much for sharing your experience and for bringing this to our attention.
We have checked in with our team and are glad to hear that this has since been resolved for you. Thank you for your patience and for working with us while we found the best outcome.
We really appreciate your support.

Seedsprout からの回答

7時間前

Hi Fokina,
Thank you for sharing your thoughts.
Our products are designed by our team here in Byron Bay, and we work closely with trusted manufacturing partners both locally and overseas who align with our values and standards. These partnerships are long standing and play an important role in maintaining the quality and integrity of our products.
We appreciate you taking the time to share your feedback.

Seedsprout からの回答

7時間前

Hi Siri,
Thank you for taking the time to share your experience with us.
Our Unbaking Paper is designed to be a reusable alternative to disposable baking paper, made from food safe silicone for everyday baking and roasting.
For build up or lingering odours, some of our community have found that using a baking soda and vinegar paste, or placing the sheets in the oven for a short period can help refresh them.
We appreciate your feedback, as it helps us continue to improve both our products and overall experience.
If you would like any further support, please feel free to reach out to us at hello@seedandsprout.com
and our team will be happy to assist you.

Seedsprout からの回答

9時間前

Hi Cherie,
Thank you for sharing your experience and feedback, it genuinely helps our small but growing team improve. Please feel free to email us at hello@seedandsprout.com if there is anything we can do to assist you further. We would be more than happy to help.

Seedsprout からの回答

11時間前

Love this, Craig!
We always aim not just to provide practical, innovative, planet friendly products, but also a positive experience and lasting impression.
We really appreciate your support.

Seedsprout からの回答

11時間前

So glad you are loving them, Kris!
Our Unbaking Paper is definitely a game changer and we are so happy to hear it is working so well for you in the kitchen.
We really appreciate your support and recommendation.

Seedsprout からの回答

11時間前

Thank you so much, Aesha!
Your support means so much to our small but growing team. We’re so glad to hear you are loving your eco friendly essentials and making your plastic swaps with us.
We really appreciate you being part of our community.

Seedsprout からの回答

11時間前

Just what we wanted to hear, Bronwen!
Thank you so much for sharing this, it means so much to our team. We are really glad you are loving the range and that everything has been a gentle and enjoyable experience for you to use.
We truly appreciate your support and kind words.

Seedsprout からの回答

11時間前

Love this! Thank you so much for your support, it truly means a lot to our team.
We do our best to minimise our carbon footprint, and plastic free packaging is a key part of that for us. We’ll continue working hard to design innovative, practical products for the home that are kind to our planet.