SFC Service レビュー 40

Nous avons eu une bonne expérience avec SFC en tant que fournisseur de logistique. Leur équipe de service à la clientèle est l’un des points forts - ils sont toujours rapides et désireux de vous aider avec toutes les préoccupations ou questions que nous avons, en particulier Becky et Echo. Les options de réalisation sont variées et répondent généralement à nos besoins, et ils gèrent la plupart des situations professionnellement et efficacement. Parfois, il y a des retards mineurs, mais leur réactivité et leur volonté d’aider font une grande différence. Nous sommes satisfaits de leur service dans l’ensemble.

No logistics service is without its challenges, but what distinguishes SFC is their approach to resolving issues. On a rare occasion when a shipment was delayed, their team was proactive in communicating with us, explaining the situation, and working diligently to resolve the matter. Their commitment to transparency and making things right reassures us that we're in capable hands

No logistics service is without its challenges, but what distinguishes SFC is their approach to resolving issues. On a rare occasion when a shipment was delayed, their team was proactive in communicating with us, explaining the situation, and working diligently to resolve the matter. Their commitment to transparency and making things right reassures us that we're in capable hands

2 times our freight was not passed by customs because the sender used the wrong shipping methods and so SFC returned the items to the sender, BUT SFC DID NOT record the returns in their tracking system to complete the process. So then the insurer was wrong to think our items were still in transit for 3 months. We asked SFC twice to correct & update the tracking but they just IGNORED our requests.

I recently used the warehousing and order fulfillment services from SFC team for my crowdfunding business this year, and I must say, I am thoroughly impressed! Their service was nothing short of exceptional. From the moment I signed up, their team was incredibly helpful, guiding me through every step of the process with utmost professionalism.
Thank you, Maggie!

"I've been using SFC as my third-party logistics partner for a few months now, and I must say, they've been a game-changer for my online business. Their comprehensive suite of services has helped streamline my operations and enhance the overall customer experience.

I'm giving SFC four stars because, while their services have been exceptional, there's always room for improvement. Clearer communication regarding potential shipping delays and more detailed tracking information would make the experience even better."

Tracking said package couldn’t be delivered, a card was left and the package is held for pickup. No pickup location was given or carrier. I have no idea where they took my package and who has it.

Update: Got my package. The post office was holding it for me. Luckily I live in a small town.

Quantity was poor not even a quarter filled sfc you should be ashamed of your self's zero star rating just wish I could put up a picture rom SFC Service

6 hours ago
Hi Andrew,

Thanks for the review, but Trustpilot reviews are about sharing your honest experiences using services at SFC to help others make better choices.
Your review is not helpful in any way, and the content of the review does not have any other background around experiencing SFC services. We have reason to suspect that you are making malicious comments and deliberately lowering the rating. I hope you will remove this review from the Trustpilot platform to prevent it from misleading consumer

Make sure you connect with client rep Becky. She is down to earth and goes above and beyond for her clients. It’ll take sometime to get used to their order system but once you do it’s all good. Smooth shipping experience so far. Hope to work with them again in the future.

I've been using SFC for about 3 years now, and they are fantastic at delivering all of my crowdfunding campaigns in mass volume quite swiftly.

Even during the pandemic they had virtually no delays in their shipping services, and were able to deliver earlier than scheduled, while so many other companies could not.

My customer service manager Maggie always goes above and beyond to make sure fulfillment runs smoothly.

I use the additional bubble wrap + box service, and get a lot of compliments on the packaging from my customers. I do highly recommend them to fulfill your crowdfunding campaigns.

My first time dealing with these people and they've delivered my package to a completely different address because they didn't deliver to me. When I've eventually found their track and trace page it tells me my parcel was delivered 3 weeks ago but not too me it wasn't, what do I do now? 😡😡😡

Be careful, if they don´t deliver packages they can have you months without packages and money, they even try that you don´t claim cutting service, facts: you will lost money and packages. Terrible company, trust me, if you have alternative, choose alternative.

My company used to freight our products to Europe and then ship them from within Europe.

Instead, we had SFC ship 100 packages from China to Europe. We saved money, the packages arrived quicker, and not a single package got lost (which is very unusual)! We were able to send the packages with VAT prepaid and there were no customs issues.

SFC's online system is a bit challenging to navigate, as is properly formatting addresses, but their customer service was very helpful in figuring it out.

So far SFC is good, good prices for small packages, good support team and convenient system. Recommend.

my parcel was meant to come on the 20th of December and now it's almost the new year. Aftership and their tracking service both show that my parcel has been in Sydney (the other side of Australia). For 20 days.

Just horrendous in every way possible.

After using them for the last couple of months, I have had more sleepless nights from their horrendous service, antiquated tracking and non-existant assistance when things go wrong (which they do more often than not)

So, looking for a reliable 3PL in China, keep looking...

Been using SFC Since more than a year and now I will quit. What I can say is that this company is not suit for international business. Their system is really ****, I recommand to friends and they broke because or being unable to parameter properly. They do not respect their delivery time on international and the customer service is getting more and more worst and there is very bad communication. The account manager Libby was completely unable to understand our needs, the prices raised without we know and we been loosing money on their table. I can't understand how a company like this still alive, old system like in the 2000, no reaction from the company only take their cash. Been loosing 50+ packages stucked in packed stage without I know it and pricing is added hidden fees, they increase prices wihout being clear.

IF you are unlucky and got this company called SFC. So I can only regret the grief of your part and my part.
Because nothing works on their website it is not possible to track packages that you ordered. O they usually do not respond to emails when you send a request for parcel status. Slow to ship packages to destination country.
Had been faster to send packages with dog sled.
If it is possible to choose other freight providers, do so.
Had it been possible to give them a lower score, the grade would have been -3.

Quotation price is not meaningful, be careful with your bill, as sometimes you will be charged with volume weight and you would never know. They claimed that they used extra layer of package which leading to a larger size of parcel when it got scanned or weighed.

I am trying to argue and get my money back, see if I will success.
I may come back to revise this depends on the outcome

Terrible, slow service, do not use them! You will regret it as I did.