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レビュアヌのコメントを芋おみたしょう

5぀星のうち2の評䟡

When I place this order, there was no acknowledgement via a confirming email that the order had gone through. This is not surprising because it has happened before with you. What is happening here?

5぀星のうち5の評䟡

This is the second time that I've used Sensibus and, as with the first use, the product and service were outstanding. WRT the product: my wife enjoys butternut squash ravioli, and the sweet butter... もっず芋る

5぀星のうち5の評䟡

Cordial on the phone when inquiring of products and service. Pricing on most items competitive. Packaging and shipping was near superlative. As we all know we are looking for something different , Fo... もっず芋る

5぀星のうち5の評䟡

I love your array of hard-to-find exceptional products. This was my first -- but not my last -- online purchase from you. Everything worked perfectly. Thank you so much.

䌁業情報

  1. オンラむン食品泚文サヌビス
  2. 食品提䟛業者

さたざたな倖郚゜ヌスから提䟛された情報

Sensibus is an online specialty food store. Follow us in a journey through the flavors of the finest European, Italian and American gastronomic traditions.


連絡先

4.3

優良

TrustScore 5段階評䟡の4.5

369件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.3

すべおのレビュヌ

(369)

過去12か月のレビュヌ数: 0ä»¶

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち1の評䟡

I’m sorry

I’m sorry, but I have ordered from them twice and twice almost the whole order consisted of products that expired within a month! It was OO flour, grains, honey...COME ON!!!

2018幎5月1日
自発的なレビュヌ
5぀星のうち2の評䟡

constantly sending rotten cheese

I ordered thousands of dollars of fresh cheese in the last few years, most of the time , they either screw up the order all together, or more often than not, they send already expired cheese, or in the very verge of going bad.
I just spend again $175.00, three days ago, and I had to put half of the order in the garbage.
Their customer service is a joke and they always refuse to fix the problem, no refunds, no reshipping or the messed up items.
Sadly there aren’t other places that I know of , to purchase what I need, but I will shop around , because I’m sick and tired to , literally throw money in the garbage, every time I purchase, from them.

2018幎4月19日
自発的なレビュヌ
Sensibus ロゎ

Sensibus からの回答

Dear Carmela,



While we have appreciated your patronage over the last two years, we are surprised by this comment that you have had nothing but problems with your orders. Also, the order that was most recently sent to you was well within the parameters of fresh cheese. We notified you with the exact expiration dates and to date none of the cheeses that were sent to you have even expired.

We have been responsive to your emails and voicemails despite the offensive and rude language that you have used. For a customer who has ordered from us in the past, you should be very well versed in our shipping policies for example. You placed this order on a Saturday and before Monday even rolled around you were using expletive language on our voicemail and email system. We remind you that it states very clearly on our website that orders do not ship on Saturdays and Sunday but ship on the first business day which is Monday. This is exactly what was done.
Our customer service is geared to provide complete satisfaction however using language of such a rude nature does not make our team any more or less responsive. We do offer refunds, we always try to fix any problem within reason and we have had a very good success rate with customer satisfaction. Our business would not thrive if we constantly sent inferior or rotten product. We stand behind our quality and our customer service team.

Perhaps if you were more reasonable in your approach to human interaction you would find that people would want to help you even more.

Kind Regards

5぀星のうち2の評䟡

I contacted Sensibus due to a butter


I contacted Sensibus due to a butter product being stale. Once I emailed CS, I received a phone call the same day and they advised me they will be checking the stock and contacting me the following day. 2 days later I have not heard back and I have emailed them multiple times with no response. I've had to throw away $60 worth of butter due to the issue

2018幎3月24日
自発的なレビュヌ
5぀星のうち5の評䟡

Perfect

The Website is great, the delivery was quick, and the cheeses that I selected as a result of the descriptions online were amazing.
Will purchase again!

2018幎2月16日
自発的なレビュヌ
5぀星のうち5の評䟡

I'm sometimes hesitant to buy expensive 


I'm sometimes hesitant to buy expensive products online, as one never knows what the quality will be like. But Sensibus generally has great prices on gourmet foods, so I've taken the risk - and been very pleased! Everything I've ordered from the has been great, and the service is top-notch. I always know when what I ordered has been sent out and when it's been received, and have never had any kind of issue.

2018幎1月21日
自発的なレビュヌ
5぀星のうち2の評䟡

Disappointing

The Gres Champenois cheese was very good. The butter was, well, quite boring and no different than what we can get at a convenience store. I wish I could remember the name of the hard orange cheese so I don’t ever buy it again. 100% of everyone who tried it said was inedible. All in all it wasn’t worth the $50 paid for the entire package as a Christmas gift.

2018幎1月3日
自発的なレビュヌ
5぀星のうち5の評䟡

Very very pleased

I have shopped at Sensibus for many years. I found them looking for Parm-Reggiano cheese. My passion. Then ordered the best olive oil, and the affordable balsamic oro vinegar. The black truffle butter I order once in a while for a treat. I have never been disappointed, ever. I receive my order within a few days, and any corrections that I needed where done swiftly and profusly apologetically. Customer service is the best I have dealt with, and love their sales of course. I am very pleased. No doubt about it.

2017幎12月17日
自発的なレビュヌ

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