SerenataFlowers.com レビュー 243,521

I had no notification that the flowers had been received by my friend for her 50th birthday. When it passed 20.00 I contacted customer service and got a reply the following day stating the flowers had been delivered just after midday and
I should have received communication from DPD. This was not received by me and I am certainly not happy with the way in which my complaint has been handled as I was concerned that the 50th birthday gift sent to my friend had not arrived

Beautiful flowers. Very happy 😊

Flowers delivered on time. Recepient. Very pleased with them.

Delivered on time

I ordered flowers for Mothers Day 3 days prior. Mother’s Day arrived and passed without any delivery or notification as to why they weren’t delivered. I had to email and received a reply stating they weren’t delivered sorry and would send flowers out. They eventually got there on the Tuesday. So I had a mothering Tuesday. Very disappointed

Excellent service arrived on time the bouquet was lovely thank you

Quick and easy and well organised

Beautiful flowers at a reasonable cost

I ordered flowers to be delivered for a birthday gave plenty of time, they didn’t arrive till the next day late,
Wouldn’t order again very disappointed.

Have used Serenata before and been very happy. However……..
Flowers ordered for my granddaughter, on Saturday for delivery Monday. Tracking Evri the delivery time on Monday kept being expended and did not arrive. Photograph showing my granddaughters front door at 1.45pm on Tuesday 24th March but no flowers could be found . I had to ask my granddaughter to check so the element of surprise has completely gone.
On contractingSerenata, credit to them they are sending replacement. Too late though damage is done.
Apparently if you want next day delivery you should pay extra- it’s in the terms and conditions!!!
Will not be using them again.

Do not trust this company! They were tasked with the simple task of delivering flowers to my 83 year old Mother on Mother’s Day and they failed delivering late on Monday instead. I even paid extra for the confirmed delivery. I should have used a local company instead. Never again ! My Mum was really upset.

A family member has just been diagnosed with breast cancer. I ordered a bunch of spring flowers and a card for her on 17 March for delivery on 20 March. They did not arrive. Then an email from EVRI on 21 March said they were damaged beyond repair. I contacted Serenata customer services via the serenata website asking for a replacement to be delivered. The automated reply arrived and an agent emailed on 22nd March asking me to confirm the delivery recipients details and which day I wanted them delivered. I replied providing the details requested and asked for the delivery to take place on Monday 23 March. I then received a mailer-daemon response stating that the customer service email does not receive replies. I contacted customer services via the Serenata website again. I got another automated response and a further email from an agent asking me to confirm the recipients details. Again, the mailer-daemon reply because you cannot respond to the customer service email. On my third attempt and finally losing patience, I sent a copy of all the emails and mailer-daemon responses to customer services via the serenata website and asked that they cancel my order and process a refund. I’ve gone to M&S instead for some flowers to be sent to our family member. I shan’t be using Serenata again.

The agreed delivery was the 15th and the order was delivered on the 14th,product was good however

Very good service and excellent communication

I was extremely disappointed with the service. I was led to understand I would be notified once the delivery had been made to my recipient. This did not happen and I had to chase up myself through the tracking service. It was also impossible to speak to anyone in person.

Beautiful flowers delivered on time.
The recipient, who was celebrating her 18th birthday, was delighted.
I shall use Serenata again.

My flowers were beautiful, delivered promptly and very much enjoyed by the recipient. Highly recommended.

Flowers were flattened in box. Delivery poor

Excellent service especially for my last minute order and beautiful flowers - exactly what is described on the site. Thank you!

It had been a while since I'd ordered flowers with Serenata but I'm pleased to say that they still have the same good range of flowers, both reasonably priced and with different types - like bouquets and "letterbox flowers". Also a range of add-ons like vases and different cards which adds to the price but are good to have as an option. I selected a bunch of flowers with blues and purples ("Spring Mist") for my sister. She loved them and I know that they looked just like the picture on the website as she sent me a photo of them. They also arrived very quickly after ordering (with the free delivery option). Very pleased with Serenata service.