After looking on line and doing lots of research I called to speak with someone just to be sure I was making the right choice of multi-needle embroidery machine. The customer service rep was super he... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
After looking on line and doing lots of research I called to speak with someone just to be sure I was making the right choice of multi-needle embroidery machine. The customer service rep was super he... もっと見る
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I had a lot of help from Torrie to select the right sewing cabinet. She went above and beyond. Then the shipping information from Kasey helped me get prepared for how big the boxes would be. I took my... もっと見る
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If they do not carry what you want anymore, they direct you to a company that does. Customer service is always so helpful. Anything I get from this company is always wonderful and what I expec... もっと見る
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Great Customer service, when you have great customer service you have repeated business. I want to thank you Lora at Ext 117 and Robert. When i tried the directory there was many Loras so that's why I... もっと見る
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SewingMachinesPlus.com is a family owned and operated authorized dealer for the world's top sewing machine brands, with over 50 years of experience based in San Marcos California. Our family has spent decades helping sewists, quilters, embroiderers and sewing enthusiasts of all levels find their perfect machine. We are proud authorized dealers for Bernina, Brother, Juki, Baby Lock, Handi Quilter, Husqvarna Viking, Janome, Pfaff, Singer, Bernette, Grace Company, Consew and many more. Whether you are looking for a beginner sewing machine, a professional embroidery system, a longarm quilting machine or a serger we carry the full lineup from every major brand. Our online store at sewingmachinesplus.com carries over 30,000 products including sewing machines, sergers, overlockers, longarm quilting machines, embroidery machines, coverstitch machines, quilting frames, sewing cabinets, threads, notions, accessories and supplies for home and industrial use. Every purchase from SewingMachinesPlus.com comes with free shipping to the continental United States on orders over $49, a 60-day money back guarantee, 0% financing through Affirm and Synchrony, and our price match guarantee — if you find it cheaper anywhere else we will beat that price. Our expert sewing specialists are available by phone, live chat and email before and after your purchase. We service what we sell with an in-house repair department at our San Marcos California showroom. Whether you are buying your very first sewing machine or upgrading to a professional production system our family has the experience, passion and expertise to help you choose the right machine for your projects and your budget. We also offer sewing classes, machine service and repair, trade-in programs and ongoing technical support for every machine we sell. Our showroom at 713 Center Dr San Marcos CA 92069 is open Monday through Friday 9am to 5:30pm and Saturday 9am to 4pm. Over one million happy customers have trusted SewingMachinesPlus.com with their sewing journey. We would love to help you with yours. Call us toll free at 800-401-8151 or visit us online at sewingmachinesplus.com.
当該企業による記述

60-day money back guarantee, price match on every order, and free shipping over $49 — backed by 50 years of family owned service.
713 Center Drive , 92069, San Marcos, 米国
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100%に回答しています
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Customwr service extra helpful. Receieved my order right on time. Happy to have found this online sewing store.

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Had the part I had been searching for for quite some time. Great quality and on time delivery.

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On every order if something is out of stock or less than the qty I ordered they always call to let me know. The customer service is amazing and very helpful

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Great Customer service, when you have great customer service you have repeated business. I want to thank you Lora at Ext 117 and Robert. When i tried the directory there was many Loras so that's why I put in Lora's Ext so you would know which Lora helped me. I have a X- large purple matt for my sewing machine and a small matt for my baby lock celebrate serger which I just purchase but you all were all out of the purple medium and large matt. Thank you again Sewing Machine plus for having a great staff.

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Staff is very nice and extremely helpful. I loved being able to speak with a human and not have to send an email in order to get customer service. I will definately be ordering from them again.

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Customer service, I appreciate the quick response when you call and the knowledgeable staff.

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Robert did a fantastic job explaining the Celebrate and then the Victory sergers to me. The service this young man provided was the best!ff

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ROBERT IS EXTREMELY HELPFUL AND I'M GREATFUL HIS EXPERTISE.
WHAT A GREAT PRICE AND DELIVERY IS QUICK.

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I had a request regarding the software I purchased that went unanswered.

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I have dealt with this company buying accessories for my antique treadle sewing machine. I have since found the lost cord, for my baby lock soprano but knew that their recommended generic option would be a great choice.

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My experience was amazing! Customer service is awesome. If you have any questions or concerns they answer very quickly! They get all the stars from start to finish!! So glad I ordered from Sewing Macines Plus!

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Very helpful in finding me a comparable machine for the one that was not available. It was a gift for family member and they are enjoying it already.

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UPDATE:::I am updating this review as I have received my machine and Laura from customer service called to explain the situation and apologize and offered a gift card. I am pleased that SMP was concerned enough to contact me personally to let me know this is not the way orders usually go. I very much appreciate the personal experience and will definitely shop with SMP again
The communication from SMP has been spotty at best and inaccurate. I placed an order on June 15. For whatever reason, the order was not processed (even though order was confirmed via email) I t was not processed until I called customer service on June 10. I received email saying I would receive the serger and needles on the 28th. All items had the same tracking number. I knew it had to be signed for so I stayed home from work and waited. No serger! Needles did arrive. A customer service call again, the rep said oh, serger is coming on Tuesday. Signature required. Email gave a new tracking number from FedEx. Stayed home again today. Again, no machine. A young man with customer service named Maxx J has tried to help and has been diligent about trying to find my machine

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Ordering was quick, easy and helpful. Delivery was fast and timely. I am sure I will love using my new serger.

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I got an excellent price. Customer Service has been very good. The packaging was sloppy and not taped well for shipping. The sales guy included a mat to set the machine on and it is very handy! Now all I need is a computer expert to help me figure it all out😀

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My Brother serger thread spools were advertised in a box. Mine came with the four spools in a clear plastic bag.

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Great customer service! Fast shipping! Very satisfied with my order! I will definitely be a returning customer. Thank you for being so pleasant on the phone with my order.

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I received my order in a timely manner but one item was not delivered. My order arrived on June 12 and am still waiting for the pressing mat.

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