販売元: Shearings Holidays
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Brilliant resort, good food,
Shearings Holidays からの回答
Dear Michael,
Thank you for taking the time to share your feedback.
It's lovely to hear that you found the resort to be excellent and enjoyed the good food during your holiday.
We appreciate you taking the time to share your experience and hope to welcome you on another holiday in the future.
Kind regards,
Customer Relations (SB)
Good food and entertainment, public areas really nice, accommodation poor
Shearings Holidays からの回答
Thank you for your review.
We're pleased to hear that you enjoyed the food, entertainment and public areas at Warner Lakeside.
We're sorry, however, that the accommodation did not meet your expectations. We appreciate your feedback and will share your comments with the relevant team for review.
Hope you welcome you again soon.
Kind regards,
Shearings Customer Relations (MP)
Venue was excellent, food and entertainment same. Accommodation was poor, chalet Jay 009 overlooking an unkempt grass bank . Sorry I didnt take any pictures
Shearings Holidays からの回答
Thank you for taking the time to share your feedback about your New Forest and Bournemouth at Warner Lakeside holiday.
We’re delighted to hear that you enjoyed the venue, food and entertainment. It’s great to know that these aspects of your stay contributed to an enjoyable holiday.
We’re sorry, however, that the accommodation did not meet your expectations. We appreciate your comments regarding chalet Jay 009 and the view overlooking an unkempt grass bank. We understand that the standard and outlook of the accommodation are an important part of the overall experience, and we’re sorry that this aspect fell short.
Your feedback will be shared with the relevant team for consideration.
Thank you again for taking the time to leave your review, and we hope to welcome you on another Shearings holiday in the future.
Kind regards,
Customer Relations (SB)
Absolutely horrendous This is not typical of Warner Hotels. Food very uninteresting barely warm. No chefs breakfast poor continental buffet cardboard toast. Flask served tea and coffee
Shearings Holidays からの回答
Thank you for your review of your New Forest and Bournemouth at Warner Lakeside break. We’re very sorry to hear that your experience fell short of expectations, particularly with the food and dining arrangements. This is certainly not the standard we want our guests to experience. Your comments will be shared with our partners at Warner Hotels so they can review and address the issues you’ve raised. We do hope that, despite this disappointment, you’ll consider travelling with us again in the future.
Warm regards,
Customer Relations
Wonderful holiday staff very helpful
Shearings Holidays からの回答
Hi Polly,
Thank you so much for your 5-star review!
We're thrilled to hear you had a wonderful holiday exploring the New Forest and Bournemouth while staying at Warner Lakeside. It's great to know our helpful staff made your stay even more enjoyable. We hope to welcome you back again soon for another relaxing getaway!
Many thanks,
Siham,
Shearings Customer Relations (SJ)
Food was excellent the service could have been a bit better the service was a bit slow at times could have had more staff on
Shearings Holidays からの回答
Good afternoon
Thank you for your kind 4-star review
It's great to hear that you enjoyed the food at Warner Lakeside. However, it's unfortunate that the service was slower than expected. Your comments are valuable and will hopefully lead to improvements in service for future guests. We look forward to welcoming you on another Shearings holiday in the future.
Best regards,
Shearings customer relations
Very impressed with food, entertainment and travel
Shearings Holidays からの回答
Dear Mr Midgley
Thank you so much for your fantastic review! We're thrilled to hear you were impressed with the food, entertainment, and travel at Warner Lakeside. Your feedback means a lot to us, and we can’t wait to welcome you back for another great experience.
Many Thanks,
Shearings Customer Relations (MP)
The venue was very good, and the service from both Shearings' and Warner-Lakeside's staff was fantastic. But, and it's a Big But, the coach travel time to and from the venue - 7 hours to get there and nearly 8 to get back - was just awful. We were only going from Kent to Hampshire!. It was such a shame. Everything else was geared up to enable older and/or less able people to get full benefit from the facilities, but 7 hours of sitting on a coach, wiwth only one half hour break to stretch limbs, feed and water, and take care of other necessities, was exhausting and stressful. Sorry, Shearings - It was a five-day break. The three days in the middle were lovely.
Shearings Holidays からの回答
Thank you for sharing your feedback with us. We're glad to hear you enjoyed the venue and experienced fantastic service from both Shearings and Warner Lakeside staff during your stay. We understand your concerns about the extended coach travel time, and we apologise for any inconvenience caused. Your comments are valuable to us, and we appreciate your understanding. If you have any further feedback or concerns, please don't hesitate to contact us directly.
Kind regards,
Customer Relations Team
A pleasant resort
Shearings Holidays からの回答
Thank you for your excellent 4-star review.
Receiving such positive feedback is incredibly rewarding for us as it provides valuable insight into your tour experience. Understanding what resonates with our customers allows us to continuously enhance our tours.
We trust that your tour with us was thoroughly enjoyable, and we eagerly anticipate the opportunity to welcome you on board again soon.
Warm regards
Shearings Customer Relations (BSM)
Really enjoyable break
Shearings Holidays からの回答
Dear Maureen
Thank you for your excellent 4-star review.
Receiving such positive feedback is incredibly rewarding for us as it provides valuable insight into your tour experience. Understanding what resonates with our customers allows us to continuously enhance our tours.
We trust that your break with us was thoroughly enjoyable, and we eagerly anticipate the opportunity to welcome you again soon.
Warm regards
Shearings Customer Relations (HJ)
The food was cold at times and the position of our dinning table was poor we could only watch the entertainment on a monitor. Having stayed at Cricket St Thomas las year we found a big difference and Lakeside is not for us.
It was very nice place nice and clean and staff were very friendly and helpful and would come back to stay here.
Shearings outings and driver great. Hotel facilities below what we expect from warners - rooms too small , entertainment poor. Food great .
