Pentire Hotel, Newquayのレビュー

Shearings Holidays からの回答

2日前

Dear Beryl,

Thank you so much for your 5-star review! We’re pleased to hear you enjoyed your stay at the Pentire Hotel in Newquay.

We’re sorry, however, to hear that the hotel being short-staffed meant you sometimes had to wait to be served in the restaurant. We understand how frustrating delays can be, particularly when you’re looking forward to enjoying your meals.

We really appreciate you taking the time to share this feedback, and we’ll ensure your comments are passed on to the relevant team.

Thank you again for choosing Shearings, and we hope to welcome you on another holiday soon!

Warm regards,

Customer Relations SBRead more

Shearings Holidays からの回答

5日前

Thank you for your feedback.

We're sorry to hear that you experienced difficulties with your luggage and the location of your chalet. We understand how challenging this must have been, particularly given your mobility needs, and we're disappointed that you had to rely on the assistance of another guest.

Your comments have been noted and will be shared with the relevant team for review.

Shearings Customer Service (MB)Read more

Shearings Holidays からの回答

2026年9月28日

Dear Mr Rees,

Thank you for your review. I'm pleased to hear you enjoyed the hotel's location. I appreciate your feedback regarding the room size and hope you otherwise had an enjoyable stay in Newquay.

I hope we get to welcome you on another holiday soon.

Kind regards,
Shearings Customer Relations (MP)Read more

Shearings Holidays からの回答

2026年9月24日

Dear Eric,

Thank you for taking the time to leave us a wonderful 5-star review.

We’re delighted to hear that you enjoyed the good service and food at the Pentire Hotel. Your kind feedback is greatly appreciated and will be shared with the relevant team.

Thank you again for choosing Shearings, and we hope to welcome you back on another holiday in the future.

Kind regards,

Customer Relations
(SB)Read more

Shearings Holidays からの回答

2025年4月30日

Good Afternoon,
Thank you for your kind 5-star review.

We're so pleased when our customers provide feedback as it helps us to achieve our aim of providing a thoroughly enjoyable experience for all our customers.

It's wonderful to know you had such a good time and that the team looked after you.

We hope to welcome you back again soon.

Kind Regards
Shearings Customer Relations (JS)Read more

Shearings Holidays からの回答

2025年4月16日

Dear Janet

Thank you for your positive review of your stay at the Pentire Hotel.

I am pleased to read the hotel provided comfortable accommodation with enjoyable meals served. Your constructive feedback on the bar prices will be passed to our hotels team for review. I'm sorry if the drink prices caused elements of disappointment.

I hope we can welcome you on a future self-drive, which provides another enjoyable stay.

Kind regards

Shearings Customer Relations (HJ)Read more

Shearings Holidays からの回答

2024年10月31日

Dear Mrs Bull.

Thank you for your 5 star review. We're thrilled to hear that you found the hotel staff warm and friendly during your stay at the Pentire Hotel. However, we’re sorry to learn that the dinner choices did not meet your expectations . Your feedback is valuable, and we will share your comments with the hotel management to help improve the dining experience for all our guests. We hope to welcome you back for another enjoyable stay!

Best regards,
Shearings Customer Relations (MP)Read more

Shearings Holidays からの回答

2024年7月3日

Thank you for your excellent 5-star review Thomas.

Receiving such positive feedback is incredibly rewarding for us as it provides valuable insight into your tour experience. Understanding what resonates with our customers allows us to continuously enhance our tours.

We trust that your tour with us was thoroughly enjoyable, and we eagerly anticipate the opportunity to welcome you on board again soon.

Warm regards

Shearings Customer Relations (CW)Read more

Shearings Holidays からの回答

2024年7月3日

Thank you for your excellent 5-star review Peter.

Receiving such positive feedback is incredibly rewarding for us as it provides valuable insight into your tour experience. Understanding what resonates with our customers allows us to continuously enhance our tours.

We trust that your tour with us was thoroughly enjoyable, and we eagerly anticipate the opportunity to welcome you on board again soon.

Warm regards

Shearings Customer Relations (CW)Read more

Shearings Holidays からの回答

2024年3月27日

Thank you for sharing your feedback with us regarding your recent stay at the Pentire Hotel.

We appreciate your observation about the external appearance of the hotel needing some attention. Maintaining a pleasant and well-kept environment for our customers is important to us, and your feedback will be passed on to the hotel management for their attention.

We are glad that overall, you had a positive experience at the Pentire Hotel. Your feedback helps us to identify areas for improvement and ensures that we continue to provide excellent service to our customers.

Thank you once again for choosing Shearings, and we hope to welcome you back onboard for many more memorable experiences in the future.

Many thanks, Shearings (BW)Read more

Shearings Holidays からの回答

2024年3月20日

Thank you for your kind words following your recent stay at the Pentire Hotel in Newquay with us.

It's unfortunate that the lift broke down however, we're pleased to hear that not only was this fixed within a couple of days, but that the hotel went above and beyond to accommodate our customer's needs during this time.

We do hope to welcome you on another break with us again in the future.

Shearings (GB)Read more