販売元: Shearings Holidays
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Very comfortable hotel staff very friendly
Shearings Holidays からの回答
Dear Claire,
Thank you for taking the time to share your feedback. It’s lovely to hear that you found the hotel comfortable and that the staff were so friendly and welcoming.
We’re pleased to know you enjoyed your stay and appreciate you taking the time to let us know about your experience.
Kind regards,
Customer Relations (SB)
It was the worst food ever. Staff were lovely
Shearings Holidays からの回答
Thank you for taking the time to share your thoughts following your stay at the Portpatrick Hotel. I’m truly sorry to hear that the food did not meet your expectations. Your comments are important, and I’ll ensure they’re shared with the relevant team so we can address this and make improvements.
I’m pleased, however, that you found our staff lovely — they’ll be very glad to know their efforts made a positive impression.
Thank you again for your feedback. I hope we’ll have the opportunity to welcome you back and provide a more enjoyable experience in the future.
Warm regards,
Customer Relations
SB
The staff were very friendly and helpful. Breakfast was excellent, but staying 7 nights we found the evening menu repetitive and limited,some nights cooked better than others. the number of waiting staff varied for no obvious reason ,finding them seriously understaffed at times. to have 1member of staff serving bar drinks in the bar and restaurant would have simplified the service better
Shearings Holidays からの回答
Thank you for your review of the Portpatrick Hotel – Self-Drive.
We’re pleased to hear you found the staff friendly and helpful and enjoyed the breakfasts. We appreciate your constructive feedback regarding the evening menu and staffing levels, and we’ll be sure to pass this on to the hotel team for review. Your comments are really valuable in helping us improve.
Warm regards,
Customer Relations
SP
The hotel was in a perfect location with views over the harbour and town. The staff were friendly and always helpful. The room was clean and spacious and had a table and chairs. Food was good.
Shearings Holidays からの回答
Thank you for your 4-star review of the Portpatrick Hotel, Portpatrick – Self-Drive.
I’m delighted you enjoyed the hotel’s perfect location overlooking the harbour, and that you found the staff so friendly and helpful. It’s also lovely to hear your room was clean, spacious, and comfortable, and that you enjoyed the food during your stay.
Warm regards,
Customer Relations
Staff and service excellent with food very good. Good value for the price with views from hotel picturesque. Some nice places to drive such as Mull of Galloway and Castle Culzean.
Shearings Holidays からの回答
Thank you for your 5-star review of Portpatrick Hotel, Portpatrick - Self-Drive. I'm so pleased to hear you had an amazing experience,
We can’t wait to welcome you back on board for another unforgettable adventure in the future.
Warm regards, Customer Relations
Not a nice room very small. struggled to shower in the small unit. Food very good and bar area fine.
Shearings Holidays からの回答
Thank you for taking the time to share your feedback.
We're pleased to hear you enjoyed the food and found the bar area to your liking. However, we're sorry to learn that the room size and shower facilities did not meet your expectations. Your comments are important to us, and we’ll be sure to pass them along to the relevant team to help improve the guest experience. We hope to have the opportunity to welcome you back in the future for a more comfortable stay.
Kind regards
shearings customer relations
Portpatrick is a beautiful place hotel was lovely great views
Shearings Holidays からの回答
Good afternoon, Mrs Scobie
Thank you for your excellent 5-star review.
Receiving such positive feedback is incredibly rewarding for us as it provides valuable insight into your tour experience. Understanding what resonates with our customers allows us to continuously enhance our tours.
We trust that your break with us was thoroughly enjoyable, and we eagerly anticipate the opportunity to welcome you again soon.
Warm regards
Shearings Customer Relations
Poor rooms
Shearings Holidays からの回答
Dear Mrs Cook,
Thank you for taking the time to leave your feedback. We’re truly sorry to hear that your room did not meet expectations during your stay at the Portpatrick Hotel.
We want every guest to enjoy a comfortable and pleasant visit, so it's disappointing to learn that this was not your experience. Your comments have been noted and will be shared with our hotel partners to help improve standards for future guests.
If you’d be willing to provide more details about your stay, we’d appreciate the opportunity to investigate further. Please feel free to contact us directly at customer.relations@shearings.com.
Best regards,
Shearings Customer Relations (MP)
Hotel very average
Shearings Holidays からの回答
Thank you for your review, Harry.
We’re sorry to hear that your experience at the Portpatrick Hotel didn’t quite meet your expectations. We always aim to offer a comfortable and enjoyable stay, and we appreciate your feedback.
If there’s anything specific you feel could have improved your visit, our Customer Relations team would be happy to hear from you.
Shearings Customer Relations
Having just returned from the Portpatrick Hotel after a highly traumatic experience, I write to inform you of my disgust at the treatment I received. At around 23:45 hrs, my wife and I were awoken by a very loud fire alarm. All very well; these things happen and are there for safety reasons. What follows is a downright violation of safety protocols. As an elderly disabled person, I was left stranded on the 2nd floor in room 201, whilst every non-disabled person was outside the hotel, safe from any pending fire. There was no contact from the staff at the hotel, and there is no EVAC chair on any of the floors in the hotel. I understand the legal minimum requirement is one EVAC chair per floor; this hotel has none on any floor, so it is in breach of fire regulations to start with, and as you are the agents, it is YOUR responsibility to ensure the safety of your guests. I called the emergency services 999 for help to be evacuated, and they responded with the arrival of a fire tender. All this was done while the only staff member was searching for the cause of the alarm instead of prioritising the safety of people trapped in the hotel. The whole incident caused widespread panic within the hotel, with me experiencing anxiety, panic attacks, chest pains and hyperventilation. My wife managed to calm me down after a while, along with an increase in medication and a CPAP machine that increases breathing to a regular level. This incident was potentially fatal not just for me but for others as well. The alarm's cause is unknown now, but the effects are. As a result, I complain that health and safety protocols were not followed, and endangerment to life is the responsibility of all, including you as the agent. Here is the relevant legislation:- It is now a legal requirement for all business and public premises to offer all staff and visitors the chance of a safe escape in the event of an emergency. The Equality Act 2010 states “no person, or persons, may be discriminated against because they suffer from a disability”. Failure to comply may result in the business owner being held to account and heavy fines can be issued. The Regulatory Reform (Fire Safety) Order 2005 may be of further interest to you.
Shearings Holidays からの回答
Dear Garry
Thank you for taking my call this afternoon to discuss the concerns raised within your review.
As discussed, your concerns have been taken with upmost seriousness and we have advised our Hotels team and Health and Safety Manager of your concerns regarding the evacuation procedure at the Portpatrick Hotel.
As discussed, the hotel is not owned by Shearings and is however a trusted third party supplier, we conduct annual visits to ensure they are following policies and procedures and are providing the high level of service we expect.
Once again, I offer my sincere apologies Garry, I am sorry to hear you will not travel with Shearings in the future, we understand your decision and thank you again for your review.
Your feedback and concerns are important to us and we will ensure any necessary improvements are made.
Kind regards
Shearings Customer Relations (HJ)
Staff friendly but need training in addressing clients. “You Guys” is not always appropriate with an older client base! Hotel is old , but has been recently redecorated. Clean and tasteful colours and decoration. Lack of ventilation in the rooms will be a problem in hot weather, since windows have been painted with no possibility of being opened. Food was acceptable standard but menu could be varied more frequently. Summarising, enjoyed our stay.
Shearings Holidays からの回答
Good afternoon,
Thank you for your kind 4-star review.
Your constructive feedback provides us with the opportunity to evaluate the tour for any necessary enhancements, ensuring complete satisfaction.
Warm regards
Shearings Customer Relations
Brilliant hotel spotless inside outside looks a bit tired needs a lick of paint. Staff excellent a bit stretched at time highly recommended
Shearings Holidays からの回答
Good Afternoon David
Thank you for your 5-star review, we're delighted to hear that you found our hotel spotless and our staff excellent. Your recommendation means a lot to us, and we hope to welcome you back soon!"
Kind regards
customer relations (LF)
The staff are helpful and friendly. The hotel is spacious and comfortable, with amazing views.
Shearings Holidays からの回答
Dear Margaret
Thank you for your kind words.
We’re so pleased to hear that the staff made you feel welcome with their helpful and friendly approach. It’s also great to know you enjoyed the hotel’s spacious comfort and those amazing views. We will be sure to pass on your wonderful feedback to them direct.
We hope to have the pleasure of welcoming you on another fantastic trip soon. If there’s anything we can assist you with, please don’t hesitate to reach out.
Kind regards
Shearings Customer Relations (HJ)
Great and friendly staff, food was excellent and very comfortable, will use again.
Shearings Holidays からの回答
Thank you for your kind review! We're delighted to hear that you enjoyed your stay at The Portpatrick Hotel. It really does make such a difference when the staff are friendly and the food excellent!
We hope to welcome you back again in the future!
Kind regards
Shearings Customer Relations Team (TT)
Beautiful hotel and location. Excellent food. Lovely staff
Shearings Holidays からの回答
Dear Mrs Glover,
Thank you for your fantastic 5-star review! We're delighted to hear that you enjoyed the beautiful setting of the Portpatrick Hotel, along with the excellent food and warm hospitality from the hotel team. Your kind words mean a lot, and we’re thrilled that your experience was so positive.
We hope to welcome you back for another relaxing stay soon!
Warm regards,
Shearings Customer Relations (MP)
Staff great. Organisation could be improved. Staying 4 nights would have liked a bit more variation on Dinner menu.
Shearings Holidays からの回答
Thank you for your feedback on your stay at Portpatrick Hotel. We're pleased to hear that you found the staff great.
Regarding the organisation and dinner menu, we apologise for any shortcomings you experienced.
If there's anything else we can assist you with or if you have any further feedback to share, please feel free to contact us directly.
Warm regards,
Shearings Customer Relations Team (TT)
A most unusual location! 100 feet up on a cliff overlooking the most picturesque harbour I have seen in years. The hotel manager was very approachable and I had many chats with him. The staff were very friendly and helpful. Nothing was any trouble. An excellent base for exploring the surrounding area. A trip to the Mill of Galloway is a must, being the most southerly point in Scotland.
Shearings Holidays からの回答
It sounds like you had a wonderful experience at the Portpatrick Hotel! The location perched 100 feet up on a cliff, overlooking the picturesque harbour, must have been breathtaking. It's great to hear that the hotel manager was approachable and that you enjoyed chatting with him. It's also great to hear that the friendly and helpful staff added to the pleasant atmosphere, making your stay even more enjoyable.
Exploring the surrounding area and visiting the Mill of Galloway, Scotland's most southerly point, sounds like it was a highlight of your trip.
Thank you for sharing your experience, and we hope to welcome you back to Portpatrick Hotel for another memorable stay soon!
Warm regards
Shearings Customer Relations Team (TT)
This is our third time at the Portpatrick, again excellent location exceptional views ideal for coastal walks and travel further afield. Wonderful food with excellent choice and very friendly staff. Although the hotel offers dog friendly there is a separate area for meal times which I think is a good idea.
Shearings Holidays からの回答
Thank you for sharing your photo's and experience Colin! We're thrilled to hear that you've enjoyed your third visit to Portpatrick and found the location to be excellent with exceptional views, ideal for coastal walks and exploring further afield. It's great to know that you found the food wonderful with an excellent choice and that the staff were very friendly.
We appreciate your feedback on the separate area for meal times for dog-friendly accommodations; it's indeed a thoughtful idea to ensure everyone's comfort.
If there's anything else you'd like to share or if we can assist you further, please don't hesitate to reach out. We look forward to welcoming you back for another enjoyable stay in the future.
Warm regards
Shearings Customer Relations Team (TT)
The hotel was situated in an amazing place overlooking the bay but its bedrooms are in need of a spruce up. They were clean but had plumbing issues. The hot water tap was constantly running into the sink, the toilet was difficult to flush and the shower had no water pressure.
Shearings Holidays からの回答
Thank you for your 4-star review.
Receiving such positive feedback is truly gratifying as it offers valuable insights into your tour experience and understanding what resonates with our customers empowers us to consistently refine and improve our tours.
Your constructive feedback provides us with the opportunity to evaluate the tour for any necessary enhancements, ensuring complete satisfaction.
We eagerly look forward to welcoming you on board again soon and providing a tour that exceeds all of your expectations.
Warm regards,
Shearings Customer Relations (HB)
Very clean and organised , best Shearings hotel we’ve been to and we’ve been to at least 8
Shearings Holidays からの回答
Thank you for your positive 4-star review!
We're thrilled to hear that you found the hotel very clean and organized, and we're honoured to be considered the best Shearings hotel you've visited among the eight you've experienced. Your feedback is invaluable as we continuously strive to improve our services.
We look forward to welcoming you back for another memorable stay with Shearings in the future!
Warm regards,
Shearings Customer Relations (HB)
