Main meal sat too long under heat lamps which made it very dry.
品質: 4
金額に見合う価値: 3
販売元: Shearings Holidays
このページに掲載されている情報は、Shearings Holidays の顧客によってTrustpilot 上に書かれた商品レビューのみに基づいています。
他の消費者の注目点
品質
金額に見合う価値
商品の詳細
Explore delightful Durham from Redworth Hall Hotel, a stunning 17th-century Jacobean Manor House with acres of tranquil landscaped grounds.
すべてのレビュー
Good place to visit and stay
品質: 4
金額に見合う価値: 5
Shearings Holidays からの回答
Thank you for your review.
I'm pleased to hear that you enjoyed your stay and found Redworth Hall, Beamish and Durham to be great places to visit.
I appreciate you taking the time to share your feedback and hope to welcome you on another Shearings holiday soon.
Kind regards,
Shearings Customer Relations (MP)
Redworth was all we expected. However our journey was problematic, our coach seating was chaotic. Firstly the coach was not a Shearings coach and our driver was new and our seats changed throughout the week possibly? because other people joined us for the days out only? but that was alien to us and never having experienced that with any other coach company.
品質: 4
金額に見合う価値: 4
Shearings Holidays からの回答
Dear Leslie,
Thank you for taking the time to share your detailed feedback.
We’re pleased to hear that Redworth Hall was all you expected. We’re sorry, however, that the journey and coach arrangements caused frustration, particularly the changes to your seating and the experience with the coach and driver.
We appreciate your comments and will share them with the relevant team as we continue to review our travel arrangements.
Kind regards,
Customer Relations (SB)
I was very impressed by the organisation and seamless operation of the whole trip, from being picked up from home (optional extra) to arriving at the hotel, to being taken to the various places on our tour and back home again. We were very impressed by our driver, she was very friendly, light hearted and accommodating. We would highly recommend Shearings coach tours
品質: 5
金額に見合う価値: 5
Shearings Holidays からの回答
Dear Christine,
Thank you for taking the time to share your wonderful feedback.
We’re delighted to hear that you enjoyed the seamless organisation of your trip and found your driver friendly, accommodating and helpful. We’ll be sure to pass on your kind comments.
It’s fantastic to hear that you would highly recommend Shearings, and we hope to welcome you on another holiday soon.
Kind regards,
Customer Relations (SB)
Beautiful hotel, nice rooms and very comfortable. Good buffet style breakfast.
品質: 4
金額に見合う価値: 4
Shearings Holidays からの回答
Dear Irene,
Thank you for taking the time to share your feedback.
We’re delighted to hear that you enjoyed the beautiful hotel, comfortable room and buffet-style breakfast. We hope to welcome you on another Shearings holiday soon.
Kind regards,
Customer Relations (SB)
Hotel very good, staff very helpful. The grounds and facilities very nice.
品質: 4
金額に見合う価値: 5
Shearings Holidays からの回答
Dear Leslie,
Thank you for taking the time to share your feedback.
We’re delighted to hear that you enjoyed your stay at the hotel and found the staff helpful. It’s also lovely to hear that you enjoyed the grounds and facilities.
We hope to welcome you on another Shearings holiday in the future.
Kind regards,
Customer Relations (SB)
The whole trip was very well organised, we were amazed at how Shearings logistics worked out how to get all passengers in the right places for their particular trips. Our driver was amazing. The hotel exceeded our expectations in quality of food and rooms. We would definitely book another trip later next year.
品質: 5
金額に見合う価値: 5
Shearings Holidays からの回答
Dear Christine,
Thank you so much for taking the time to leave us your fantastic 5-star feedback about your Redworth Hall, Beamish and Delightful Durham holiday.
We’re delighted to hear that you found the whole trip so well organised and were impressed with the way our logistics team coordinated everything to ensure passengers were in the right places for their individual trips. It’s wonderful to know that your driver was amazing too, and we’ll be sure to pass on your kind comments.
We’re also pleased that Redworth Hall exceeded your expectations, particularly with the quality of the food and accommodation. It’s always lovely to hear when our guests are pleasantly surprised by their hotel.
Thank you again for your kind feedback and for choosing Shearings. We’re thrilled to hear that you’re already considering another trip next year and look forward to welcoming you back.
Kind regards,
Customer Relations (SB)
Fabulous. Hotel, driver Geoff, staff at hotel were all great.
品質: 5
金額に見合う価値: 5
Shearings Holidays からの回答
Dear Evelyn,
Thank you for your fabulous 5-star review. We’re delighted to hear that you had such a wonderful time on our Redworth Hall, Beamish and Delightful Durham tour.
It’s lovely to hear your praise for the hotel, Geoff and the hotel staff. We’ll be sure to pass your kind comments on to them.
We hope to welcome you on another Shearings holiday soon.
Kind regards,
Customer Relations (SB)
Redworth Hall was a comfortable place to stay and the food was lovely, with a good choice of meal.
品質: 4
金額に見合う価値: 4
Shearings Holidays からの回答
Dear Glenda,
Thank you for your lovely 4-star review. We’re delighted to hear that you found Redworth Hall comfortable and enjoyed the delicious food and variety of meal choices.
We hope you had a wonderful time exploring Beamish and Durham and look forward to welcoming you on another Shearings holiday.
Kind regards,
Customer Relations (SB)
Excellent.
品質: 5
金額に見合う価値: 5
Shearings Holidays からの回答
Hi Evelyn, thanks for taking the time to leave us this 5* review!
We're thrilled that you enjoyed your tour so much and very much look forward to seeing you again soon.
Kind regards,
Shearings Customer Relations (OP)
The hotel and trips were very good and the driver Geoff was very professional at all times and helped to make a very enjoyable experience.
品質: 5
金額に見合う価値: 5
Shearings Holidays からの回答
Thank you for your wonderful feedback. We're delighted to hear that you enjoyed both the hotel and excursions, and that Geoff's professionalism helped make your holiday such an enjoyable experience. We'll be sure to pass on your kind comments to him.
Shearings Customer Service (MB)
Beautiful hotel with lovely food overall. Room a bit tired looking but probably standard for coach parties. Towel rail not working and room radiator had to be coaxed by evening manager!. However, no real complaints.
品質: 3
金額に見合う価値: 3
Shearings Holidays からの回答
Thank you for your kind 3-star review.
Your constructive feedback provides us with the opportunity to evaluate the tour for any necessary enhancements, ensuring complete satisfaction.
We eagerly look forward to welcoming you on board again soon and providing a tour that exceeds all of your expectations.
Warm regards Customer Relations SB
Was a little disappointed in the amenities at the Hotel as it was classed as a 4*. No evening entertainment whatsoever, also not many choices of food in the evening (1 meat, 1 fish and vegetarian), we have had better than that on 3* rating hotels.
品質: 3
金額に見合う価値: 3
Shearings Holidays からの回答
Dear Sally
Thank you for sharing your feedback on your stay at Redworth Hall, Beamish and Delightful Durham. We’re sorry to hear that the hotel amenities and evening food choices did not meet your expectations. Your comments regarding the dining options and entertainment have been passed on to our hotel partners and Product Team for review.
We appreciate you taking the time to provide your feedback and hope to welcome you on another holiday in the future.
Warm regards,
SB
Customer Relations
Really lovely holiday.
品質: 4
金額に見合う価値: 4
Shearings Holidays からの回答
Dear Rachel,
Thank you for your lovely feedback on your Redworth Hall, Beamish and Delightful Durham holiday. We’re delighted to hear you had a really lovely holiday and hope to welcome you on another trip soon!
Warm regards,
SB
Customer Relations
Food average at best needs evening entertainment nice room spa good beamish was very good too much time at Durham and barnard castle shout out for Phil our coach driver
品質: 2
金額に見合う価値: 2
Shearings Holidays からの回答
Thank you for your kind 3-star review.
Your constructive feedback provides us with the opportunity to evaluate the tour for any necessary enhancements, ensuring complete satisfaction.
We eagerly look forward to welcoming you on board again soon and providing a tour that exceeds all of your expectations.
Warm regards Customer Relations SB
Lovely hotel. Nice setting. A few issues with room initially but we got moved.
品質: 4
金額に見合う価値: 5
Shearings Holidays からの回答
Dear Diane,
Thank you for your feedback on the 4★ Redworth Hall, Beamish and Delightful Durham tour.
I'm so pleased to hear you enjoyed the lovely hotel and its beautiful setting. I appreciate you mentioning the initial room issues, and I’m glad to know they were resolved with a move. Your comments help us ensure a smooth and comfortable experience for all our guests.
Warm regards, Customer Relations
Beautiful setting and could be amazing. Definitely not 4 star. Staff very friendly and helpful. Bedroom was lovely, bathroom had a few bits that needed attention. Very clean. Corridors were in need of some attention very tired looking. We went with Sherings and the menu was very limited and small portions. The food I had was lovely.
品質: 3
金額に見合う価値: 4
Shearings Holidays からの回答
Thank you for your review of Redworth Hall, Beamish, and the delightful Durham.
I'm pleased to hear you enjoyed the beautiful setting and appreciated the itinerary. Thank you for your feedback regarding the hotel — and for your kind comments about the food, which we’ll be sure to pass on to the team.
Warm regards,
Customer Relations
A Delightful few days break, lovely hotel with Excellent food and really good service, was a really lovely stay.
品質: 5
金額に見合う価値: 5
Shearings Holidays からの回答
Hi Barbara,
Thank you for your fantastic 5-star review! We’re delighted to hear that you enjoyed your stay at Redworth Hall and appreciated the excellent food and service.
We look forward to welcoming you on another tour soon!
Many thanks,
Siham
Shearings Customer Relations
The Hotel was excellent, the content of the holiday was exceedingly good too
品質: 5
金額に見合う価値: 5
Shearings Holidays からの回答
Hi David,
Thank you for your fantastic 5-star review! We’re delighted to hear that you enjoyed your stay at Redworth Hall and found the holiday content so enjoyable.
We look forward to welcoming you on another tour soon!
Many thanks,
Siham
Shearings Customer Relations
Hotel would have been good had it not been for continuous power cuts which are an ongoing thing and very regular posing a health and safety issue when in the shower as no emergency lighting in bathrooms and bedrooms Beamish excursion excellent otherwise other excursions lack content
品質: 3
金額に見合う価値: 2
Shearings Holidays からの回答
Hi Mr and Mrs Everitt,
Thank you for sharing your feedback. We’re pleased to hear that you enjoyed the Beamish excursion, but we’re very sorry to hear about the repeated power cuts at Redworth Hall and the safety concerns they caused. Your comments regarding emergency lighting and excursion content will be shared with our hotel and operations teams to help us review and improve future experiences.
We appreciate you taking the time to provide detailed feedback and hope we can deliver a smoother experience on your next tour with us.
Many thanks,
Siham
Shearings Customer Relations