Shotz レビュー 51

Shotz からの回答

2026年4月1日

Hello Yan,

Thank you for taking the time to share your feedback, and we truly appreciate your kind words about the casino itself.

We’re very sorry to hear about your negative experience with our VIP department. This is not the level of service we aim to provide, and we always strive to deliver the best possible customer experience.

If you could please reach out to us via live chat or email at support@shotz.com, we would be happy to look into this further and see how we can make things right for you.

Best regards,
Cecilie at Shotz

Shotz からの回答

2025年11月26日

Hei Mathias,

Takk for din tilbakemelding. Vi beklager oppriktig at du har hatt en negativ opplevelse med både kasinoet og kundeservice. Vi ønsker alltid at uttak skal være en enkel og trygg prosess, og det er leit å høre at du har opplevd problemer.

Av hensyn til personvern kan vi dessverre ikke gå inn på detaljer her i et åpent forum. Vi vil derfor gjerne be deg om å ta kontakt direkte med oss via livechat eller på support@shotz.com, slik at vi kan se nærmere på saken og hjelpe deg med å få uttaket gjennomført.

Vi setter pris på at du gir oss tilbakemelding, og vi håper å kunne løse dette for deg så raskt som mulig.

Med vennlig hilsen,
Cecilie hos Shotz

Shotz からの回答

2025年11月26日 に更新

Hi Tayleesha,

Thank you so much for sharing your experience on our casino — we’re delighted to hear that you’ve enjoyed playing with us!

We appreciate your patience regarding the card withdrawal hiccup, and we’re glad to know the bank transfer option worked smoothly for you. It’s also great to hear that our customer service team made a positive impression — we’ll be sure to pass along your kind words.

You’re absolutely right that weekend payouts can sometimes take a little longer, but we’re pleased that your weekday cashouts have been processed quickly. We’re continuously working to keep all payment methods as fast and reliable as possible.

We truly value your feedback and your trust in us, and we look forward to welcoming you back anytime.

Best regards,
Cecilie at Shotz

Shotz からの回答

2025年9月3日

Hi Demian,

Thanks for sharing your experience, and we're truly sorry for the inconvenience you've faced.

Crypto deposits usually process instantly, but in rare cases, delays can occur depending on the crypto bank and payment provider involved. We understand how frustrating this can be, especially when everything appears confirmed on your end.

To resolve such issues, we rely on the transaction hash ID from your deposit. This allows the payment provider to locate and verify the transaction in their system so we can get it sorted as quickly as possible.

Please know that we’re committed to providing the best customer experience possible, and situations like this are not the norm. While we can't discuss personal account details in a public forum, we’d love to help you directly—just reach out to us via live chat or email at support@shotz.com, and we’ll do everything we can to resolve this swiftly.


Thank you for your patience and understanding.

Best regards,
Cecilie at Shotz

Shotz からの回答

2025年8月18日

Hi Marius,

We're sorry to hear about your experience and understand how frustrating a losing streak can feel.

Please note that all games on Shotz are provided by licensed game providers, and the Return to Player (RTP) percentages are set and controlled by them—not by us. These games are regularly audited to ensure fairness.

If there's anything we can assist you with, feel free to reach out to our support team directly through live chat or at support@shotz.com.

Kind regards,
Cecilie at Shotz

Shotz からの回答

2025年8月11日

Hello again Henrik,

Thank you for taking the time to share your feedback about our website and bonuses.

I'm sorry to hear that you’re not satisfied with the bonuses we offer.

Regarding your personal account and bonuses, we’re unable to discuss specific details here due to privacy reasons. However, if you reach out to our support team via live chat or email at support@shotz.com, we’ll be happy to review your deposits, game history and bonus history. We’ll also explain how the bonuses you’ve received are fairly aligned with your activity.

Best regards,
Cecilie at Shotz

Shotz からの回答

2025年8月11日

Hi Johnny,

Thanks for sharing your feedback — we genuinely appreciate you taking the time to leave a review.

We’re really sorry to hear that your experience with us hasn’t been enjoyable. We understand how frustrating it can be when the gameplay doesn’t feel rewarding or exciting, and that’s certainly not the experience we want for our players.

Our games operate using certified Random Number Generators (RNGs), which ensure fair outcomes but can also mean that results — including bonuses — can vary greatly from session to session. Most of our games follow standard industry RTP (Return to Player) rates, typically between 94% and 97%, but this is calculated over a long period and doesn’t always reflect short-term play.

We’d love to take a closer look at your account to see how the bonuses you’ve received align with your gameplay. While we can’t discuss account details publicly, please feel free to reach out via live chat or email us at support@shotz.com — our team would be happy to go through everything with you.

Thanks again for your feedback — it helps us improve.

Best regards,
Cecilie at Shotz

Shotz からの回答

2025年7月7日

Hello Siim,

Thank you for your feedback, and I sincerely apologize for the inconvenience you've experienced with your deposit.

In some cases, when there are payment issues, we need to contact the payment provider used and wait for their response. Unfortunately, this process can sometimes take a bit of time, although in most cases it is resolved fairly quickly.

Regarding your withdrawal, I’m unable to provide specific details here in a public forum. However, if you contact us via live chat or email at support@shotz.com, we’ll be happy to take a closer look at your case and help you find a solution.

Best regards,
Cecilie at Shotz

Shotz からの回答

2025年7月7日

Hei Eevie,

Lämmin kiitos palautteestasi!

On ilo kuulla, että olet ollut tyytyväinen bonuksiimme, asiakaspalveluumme, VIP-etuohjelmaamme sekä nopeisiin kotiutuksiimme. Arvostamme suuresti, että jaoit kokemuksesi kanssamme.

Jos sinulla on lisäkysymyksiä tai tarvitset apua, ota rohkeasti yhteyttä live-chattimme kautta tai lähetä meille sähköpostia osoitteeseen support@shotz.com – autamme mielellämme aina!

Ystävällisin terveisin
Cecilie, Shotzin tiimi

Shotz からの回答

2025年3月27日

Hei,

Takk for din tilbakemelding, det setter vi stor pris på!

Vi er glade for å høre at du er fornøyd med den raske behandligstiden vår ved uttak.

Ikke nøl med å kontakte oss på live chat eller per epost: support@shotz.com

Med vennlig hilsen,
Cecilie på Shotz!

Shotz からの回答

2025年3月27日 に更新

Hello MB
​
I’m really sorry to hear about your negative experience, and I understand how frustrating it can be to feel stuck in such a situation. It's important to have clarity and transparency, especially when it comes to handling deposits, withdrawals, and account verification.

That said, I would encourage you to review the Terms and Conditions from our site, particularly our sections on withdrawals and KYC (Know Your Customer) procedures. According to our Terms and Conditions (which you can find here), certain policies are in place to ensure the security of your funds and to prevent fraudulent activity. We have to follow these guidelines to verify your identity before processing any withdrawals, especially for first-time transactions or when using certain withdrawal methods.

I totally understand how all of this can feel overwhelming, and I’m sorry for the inconvenience you’ve faced with support. However, it's important to ensure you’re complying with our KYC verification process, as it’s typically required to meet regulatory standards. If you feel like the support isn’t providing the right assistance, if you could please contact us directly at support@shot.com to clarify how we may help you better, as this is an open platform can we unfortunately not go into details here.
​

Again, I apologize for the frustrating situation you’ve encountered.

Please contact us directly at support@shot.com or live chat so that we can find a solution to this for you.
​
Best regards,
Cecilie at Shotz

Shotz からの回答

2025年1月30日 に更新

Kiitos paljon palautteestasi! On hienoa kuulla, että pelivalikoimamme ja tarjoukset ovat miellyttäneet sinua. Nopeat kotiutukset ovat meille tärkeitä, ja on mukava kuulla, että ne ovat toimineet hyvin.

Tervetuloa pelaamaan jälleen pian!

Ystävällisin terveisin,

Shotz Support

Shotz からの回答

2025年1月30日

Thank you for your valuable feedback! We’re always looking for ways to improve, and we appreciate your suggestion regarding better prizes when leveling up. We’re constantly working on enhancing the experience for our players, and your input helps us in that process. We hope to keep providing you with an even better gaming experience in the future!

Best regards,

Shotz Support

Shotz からの回答

2025年1月30日

Kiitos paljon palautteestasi! On ilo kuulla, että olet ollut tyytyväinen nopeisiin kotiutuksiin. Toivotamme sinut tervetulleeksi taas pelaamaan!

Ystävällisin terveisin,

Shotz Support

Shotz からの回答

2025年1月30日

Thank you so much for your kind words! We're thrilled to hear that you find it easy to load funds, enjoy quick withdrawals, and have had a positive experience with our customer support. It's great to know we’re your go-to online casino!

Best regards,

Shotz Support

Shotz からの回答

2025年1月30日

Thank you for your thoughtful feedback! We’re glad to hear that you’re enjoying the gaming experience. We appreciate your suggestions about adding more sports gaming, improving withdrawal times, and expanding customer service availability. We’re always working on improvements, and your input helps guide us in the right direction.

Best regards,

Shotz Support

Shotz からの回答

2025年1月30日

Thank you for your positive feedback! We're glad to hear that you’re enjoying the bonuses and the format. We always aim to provide a great experience for our players!

Best regards,

Shotz Support

Shotz からの回答

2025年1月30日

Thank you for your feedback! We’re happy to hear you’re enjoying your experience with us. Hope to see you back soon!

Best regards,

Shotz Support

Shotz からの回答

2025年1月30日

Kiitos paljon palautteestasi! On hienoa kuulla, että pelivalikoima on mieleesi ja kotiutukset ovat sujuneet nopeasti. Tervetuloa pelaamaan jälleen!

Ystävällisin terveisin,

Shotz Support

Shotz からの回答

2025年1月30日

Thank you for your feedback! We’re glad to hear you’re enjoying the generous loyalty bonuses. We appreciate your continued support!

Best regards,

Shotz Support