SILQMIST レビュヌ 

222
•
TrustScore 5段階評䟡の3.5

3.5

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

I have been ordering from SilqMist for the longest time now, including wigs and bundles and I have never been disappointed. To start with their customer service is top tier, and they are always respo... もっず芋る

5぀星のうち1の評䟡

Dissapointed I tried to support a black owned business but I am very dissapointed. I ordered my hair thinking I will receive it within 3 to 5 days standard delivery. I ordered a closure from Ali... もっず芋る

5぀星のうち5の評䟡

I am loyal to Silqmist as their hair & customer service have never disappointed. One thing Silqmist could consider is loyalty cards lol but you do gain ‘Mist points’ each time you purchase from them.... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

Everyone needs to report this company to companies house and trading standards. They scam you by making you pay for express shipping, only to ship your order out 5 weeks after the order date. They won... もっず芋る

䌁業情報

  1. か぀ら店
  2. ヘア ゚クステ提䟛業者
  3. 矎容院

圓該䌁業による蚘述

We are a vertically integrated retailer of Luxurious Human Hair Wigs. Operating from our Salon in Dartford, UK.


連絡先

3.5

たあたあ

TrustScore 5段階評䟡の3.5

222件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

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この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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3.5

すべおのレビュヌ

(222)

過去12か月のレビュヌ数: 2ä»¶

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5぀星のうち1の評䟡

If I could give this company zero I


If I could give this company zero I would. Very poor, I ordered an item and heard nothing at all.
I contacted them via email and nothing. I had to go through PayPal to get my money back.

If you want to lose your money, order from these people. If you would like to spend your money on an item which actually arrives and a company who is legit DO NOT ORDER FROM THIS COMPANY.

2024幎2月1日
自発的なレビュヌ
5぀星のうち1の評䟡

SCAMMER

Please for the love of god do not order hair from this company, you are being ripped off!

The processing period that they indicate on the website is not correct, this is approximately 2 weeks longer.

They refuse to let you cancel your order. You will also not get your money back if you are not happy with the service provided or the product when you return it, you will receive in-store credit.

And believe me, with the poor quality products they provide and the appalling service, you will never want to have anything to do with these scammers again! DO NOT DO IT

If you, like many others, have been scammed by silqmist, please contact me

I am looking into whether I can file a joint claim against silqmist together with other victims. The goal is to ensure that this company has to stop as quickly as possible and to avert a claim for damages for all victims. So please contact us, the more victims the greater the chance of success.

Currently they have 12 people registered with me, join us!

2024幎2月13日
自発的なレビュヌ
5぀星のうち4の評䟡

Ordered two wigs, quite pleased but wig cap is big for small head

I ordered the 100% Unprocessed Human hair Savannah Frontal Wig- 14inch for my birthday, communication was good and it came on time.
My only issue is the cap size, which I asked about since I have a small head but I was told one size fits all but it didn’t fit me. The quality of the wig is good, didn’t shed a lot and no weird smell, which is a bonus for me. It was my first coloured wig and I Love it x
I also ordered 100% Unprocessed Human hair Mona Closure Wig- 12inch, haven’t worn it yet but the wig cap is also big for my head, have to readjust it.

2023幎12月30日
自発的なレビュヌ
5぀星のうち1の評䟡

Horrible

I’ve ordered from this x3 and each wigs were just terrible got a 613 blonde wig which shedded a lot didn’t even have for a whole month same thing with their black wig unit and the water wave wig shrunk lace was balding.

2024幎2月3日
自発的なレビュヌ
5぀星のうち1の評䟡

I have had a terrible experience with


I have had a terrible experience with this company. I purchased 3 bundles of hair however the quantity was simply such a small amount I would be unable to weave my hair with a leave out. They assured me the bundles were 100grams each which I believe is simply untrue because I usually buy 2 x 100 grams bundles from my normal supplier and that is more than enough to do my hair. I asked for a refund for the unopened bundles which they refused to give, instead they offered me a credit note which I do not want as I do not want to buy from this company again. I wish I had read the reviews before ordering. Now I need to look at ways that I can get my money back so I can do my hair. Customer service is also really poor. I could not get through on the phone, and they took forever to respond to my emails.

2023幎12月18日
自発的なレビュヌ
5぀星のうち1の評䟡

Poor quality hair

If I could give 0 stars I would. I ordered the Naomi wig and unfortunately have to say that this is the worst quality hair that I have ever had. The hair was thin, brittle and sheds leaving noticeable split ends. According to Silq Mist, this is normal. Will not purchase another wig from this company again. They refused to give me a refund, however I ended up getting the money back from my bank.

2023幎1月7日
自発的なレビュヌ
5぀星のうち1の評䟡

Unprofessional and poor customer service

I placed a two separate orders about 2 weeks ago. I emailed the company for an update on when my order will be received as i did not receive a tracking number. When emailed, they informed me that my order would take 2-10 days which they claimed was express delivery. This is not express and simply a way to get more money out of you.

I’m now 14 days post initial order and I’ve had to message them on instagram as emailing them is a lost cause. I messaged them informing them that i needed to be out of the country later this week and would not be able to receive the order therefore i would like to know when my items would be shipped to me. They could not give me an answer and have resorted to calling me “hun” in my communication with them. Highly doubt I’ll get a refund but I will surely not be accepting any gift cards, otherwise we will be meeting each other in small claims court.

Please avoid them like the plague.

2023幎11月28日
自発的なレビュヌ
SILQMIST ロゎ

SILQMIST からの回答

We are sorry Ashley that you felt disappointed with our service. We aim to satisfy all our customers. Please do get in touch at contact@silqmist.com.

Team Silqmist x

5぀星のうち1の評䟡

Misleading delivery time, refund refused

I purchased Sunday October 29th, delivery said 2-10 working days.
The following day I came accross a TikTok of two women packaging weekend orders on a Monday. This was coincidental as it was silqmist and was after my purchase, but it reassured me that my order would be sent promptly and that I was buying locally.
This wasn’t the case, the very last date for delivery would’ve been 10th November but it still wasn’t sent on the 9th of November so I requested a refund that same day.
This is was refused, I was told my order was already processed which wasn’t the case. In a case like this, you simply apologise for the delay and offer a refund.
My tracking number was generated on the last day of expected delivery (10th nov)but Royal Mail didn’t receive it until the following day, 13 days after purchase.
Instead of issuing a refund when requested, I will have to jump through hoops just to get my own money back.
I purchased from a company based in China instead and the order came in a week.

2023幎11月9日
自発的なレビュヌ
SILQMIST ロゎ

SILQMIST からの回答

Sorry Thomas regarding your order. Our aim is to satisfy all our customers. Please do get in touch at contact@silqmist.com

Team Silqmistx

5぀星のうち1の評䟡

horrific customer service

horrific customer service, sent me the wrong wig and refuses to rectify the issue. Took almost 2 months to even respond to my email

2023幎7月31日
自発的なレビュヌ
SILQMIST ロゎ

SILQMIST からの回答

Dear Lo,

We are truly sorry to hear about the issues you've encountered with your order, and we deeply regret any inconvenience you've faced. We want to assure you that we take your concerns seriously and are actively looking into this matter.

While we review your order and communication history, please allow us some time to investigate the situation thoroughly. Our goal is to provide a fair and satisfactory resolution to your concern.

We apologize for any delays in our response and any frustration this may have caused. We appreciate your patience, and we will prioritize resolving this matter for you as swiftly as possible.

Thank you for bringing this to our attention, and we'll be in touch soon with updates.

Best regards,
Customer Service Team, Silqmist.





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