Simple レビュー 108

Update:
PayPal came through! After weeks of my trying to play nice with Simple, when I finally reported the transaction and the company as fraudulent, PayPal directed that Simple refund the 3 month membership of $59.40. And the shysters paid up. DON'T FALL THROUGH THE CRACKS! IF YOU WERE FRAUDULENTLY SIGNED UP FOR AND CHARGED FOR SOMETHING YOU HAD NOT INTENDED, IMMEDIATELY REPORT IT TO PAYPAL, YOUR BANK, YOUR CREDIT CARD COMPANY, ETC. AS A FRAUD. AND DON'T ACCEPT ANYTHING LESS THAN A FULL REFUND. DON'T BACK DOWN OUT OF FRUSTRATION. BE PERSISTENT. BROADCAST WHAT HAPPENED TO YOU. WHATEVER IT TAKES!

Original Post -
I signed up for $1 7-day trial (weight-loss plan). Now they had my PayPal info. Website continuously sent pop-ups to try to get me to then sign up for non-trial membership, which I kept declining. Next thing I know, I was enrolled for 3 months at a cost of $59.40. (They also processed a separate payment of $1 for the trial.) I promptly sent an email about the mistake and asked for a refund. Additionally, I canceled the tricked into "contract" on the website to ensure there would be no further charges. I do not believe my emails are even read or responded to by a real person. Responses are all canned and impersonal paragraphs. There is so much about this issue that has occurred, and I'll not try to include everything here. Suffice it to say that this company has written policies about cancelations and will not budge. There is apparently no consideration given to people who mistakenly end up with an order they did not intend to make! This is how they get past PayPal's protection process, if you claim you want to cancel and receive a refund. I will now have to process a claim that I was a victim of fraud and hope PayPal will see this company for the scammers they are. Wish me luck and thanks for reading.

SCAM ALERT! I tried their introductory offer, I unsubscribed three times. They then billed me for $79.20 for a membership. I did not authorize the charge. Now I have to go through days.of nonsense to block the charge. What a pain! Very unethical!

I would give this company a zero if I could, I have been charged for a membership I did not sign up for.

They even replied in such a non-customer-focused manner that made me realize this company is not what they say they are. It is such a shame to be scammed in such a way.

Truly heart breaking that we have come to live in a world where even looking up a company app means you will be charged.

After being charged in this way I looked up the company and it seems they have done this to a lot of people... DO NOT EVEN SIGN UP for the free trial period.

Nontrustworthy company - Nothing Simple about Simple.

I would give them zero if that were possible. I have been requesting a refund for several weeks. As is the day I accidentally clicked the membership sign up. They are refusing to refund me note saying it has been longer than 30 days. When I sent the requesting reversal times. Their method does not work for me

Stay away from these guys. Terrible customer service.so many of these companies make it difficult to cancel auto-renew that it should be illegal without prior confirmation with customer. Yes, I did sign up originally, but I never realized it was on auto renew until a $ 29.00 charge showed up through PayPal. I contacted them immediately, explained I wasn’t using this app and could they cancel it and refund the amount that just went through. They were completely intractable, which indicates terrible concern for customer satisfaction!!!

For over a month I have been attempting to transfer my balance out of Simple to close my account. However, the transfer functionality on both their website and app are broken, so transfers aren't possible. In addition, they now claim my non-expired debit card is "retired" so I cannot use my debit card to remove funds from an ATM.

I have sent 5 support messages with zero responses. Today I called customer service, and they suggested I use cash app (which requires a functioning debit card), venmo, or paypal to transfer funds because of a "bug" in their system. This isn't a bug, it's a catastrophic failure of a banking institution in allowing customers to access their funds. I've filed a complaint with the FDIC.

They're closing and transferring accounts to BBVA, but this is wholly unacceptable and I can't imagine how many people are being impacted by this right now. Unconscionable.

Simple was an absolute fantastic experience for me. I got Simple about a year ago but they have been banking for much longer than that. It's shame that all good things must come to an end. This was a no stress bank with a great app that helped me manage my money and had a decent interest rate for savings. Thank you Simple, it was nice.

Ever since the new bank took over now they are starting to close out accounts. I just got a notice that they CLOSED out mine. They need to shut do the bank that took over because ever time u get money in your account they say it is insufficient funds.

A couple of days ago, I tried checking out at the store only to find the transaction wasn't going through. I tried pulling money from the ATM, transferring money, etc. I discovered a hold has been placed on my account and I have no suspicious activity whatsoever. I created a support ticket and still have not received a response 2 days later. Yesterday (about 20 hours after the hold was enacted), I finally got a live person on the phone. They told me I was ineligible for help. To be very clear, I am ineligible for help, I cannot access my money, I cannot transfer my money, customer service hangs up on me after saying I'm ineligible for help, and they've refused to tell my why I'm ineligible. This is illegal. Their contact says that anyone is free to contact them within their business hours (which I did contact within business hours). To not offer services you offer other individuals while stating that you offer those services is illegal.

For context, my account has $3,500 in it. Fortunately, I was able to stall my other invoices from being paid. If I hadn't, I'd have over $7,500 locked.

I have no pending charges except for my normal bills (a few subscriptions are automatic, that amount to less than $100/mo) and the rest of my bills I manually pay (like groceries and rent).

I am unable to pay rent. I'm unable to pay for my dogs surgery. I'm unable to buy groceries. Basically, I lost that $3,500 with no explanation and no solution.

Up until this point, I've never had a problem. In fact, any issue was almost solved within minutes. Customer service was never rude to me. I've had holds on my account before for new transactions but only that amount. These people put a hold on ALL of my money.

Do not bank with Simple.

This bank is not a progressive bank, and it is not run by people that are serious about banking. They have roughly 300 employees, and do not have much of any customer support. Simple does not communicate with its customers, and as you can see from the reviews here, they seize money. Stay away from this bank.

I've been locked out of my account for a month now. I called a week ago and actually got ahold of someone. I explained my situation and he was very pleasent and updated all my information. Well it's now over a month and I am still locked out and I can't get ahold of anyone. I am always put on hold and it can go from 1-3hrs and still nobody picks up.

I have dealt with Simple for the last 9yrs up until this point in time customer service has always been spot on with really viable vehicles for dealing with your money now for some unknown reason they have taken a low course in everything wait times for speaking with someone are super long emails go unanswered and they are now holding your hard earned money way to long to be deposited Simple has become HARD

DO NOT sign up for this online bank account. Their customer service is horrendous. I am trying to close my account now and it's been 4 days and it is still not closed.

Believe the reviews. I had simple for two years and up until recent November 2020 they had excellent customer service.. Customer service is now non existent. The app now always crashes and the moble deposit NEVER work and has glitches.I rather trust my dog with my money at this point. They left me with no choice but to close my account.

Simple is not so simple. Photo deposits constantly rejected for no reasons. Customer service just claims they are suspect and can't explain further. They also tell me to go to the issuing bank and cash it. Ha, go to another bank ... Gee thanks for the tip. I will take the advise and move accounts.

Simple is keeping my money, blocked my card and wont respond to my messages.
STAY AWAY FROM SIMPLE

Simple has caused many hardships. Some people have become homeless, and can't access their: disability, social security, stimulus, child support payments, paychecks, unemployment benefits. Simple is ruining lives by locking and closing one bank account at a time Simple is not a bank. Simple is a mobile Application, and horrible service Simple randomly blocks account access, closes down accounts. Choose a real bank. Simple is a prepaid account Partnered with BBVA

Really liking this bank. It is confusing at first and has some growing pains but I'm really liking it. I gave it a four star cause I don't like I have to wait a half an hour to be on hold to get customer service but today I was in hold for 30 minutes and then Victor in customer service was so calm and collected as I was frantic trying to figure out how the budgetting tools and available balance worked. So far simple has been a little complicated but I think it is going to serve our family well now that he took the time to get me to understand why the page looked the way it did and understand the balances. I'd give Victor in customer service a 5 star.

One star is one too many for these guys. What they call customer service SIMPLY sucks. I disputed a charge of an order from a restaurant as we didn’t receive more than half our order.

I provided screenshots from the delivery driver apologizing and stating he’d pick up the other items and deliver them. Needless to say another half hour passed and nothing.

I sent screenshots of my communication with the delivery service and restaurant to show I took every step to resolve the issue.

After more than two weeks of them asking for additional info, which I always provided I was told they can’t help as they have no process in place for something like this.

These guys are awful and I’d recommend using someone like Chime hows service is amazing.

Horrible bank that's not military friendly. They have no clue how the military works when it comes to APO/FPO/DPO addresses. They want letters from commanders, orders showing addresses, and etc for members deployed. They don't realize that's it's nearly impossible to get memorandums signed by commanders instantly and that it has to go through a long process just to get to the commander. Additionally, they don't understand that my deployed UIC's won't list the overseas location but the units home station. Complete clowns, stay away at all cost! Good app with management and employees that's clueless regarding how the military actually works. These clowns don't even accept EIP (Economic Impact Payments) that's US Treasury Checks......