SIRVA Worldwide レビュー 

I used North American Van Lines for moving furniture from our family home of 40 years in Atlanta to my sons, one in California and one in Texas. There was quite a bit of furniture much of which was family heirlooms and valuable antiques. The salesman was very good. The rest of it was a disaster. Loading was rushed, workers were surly and careless. The load for Dallas was put into their storage facility. The load to California went straight out. Both loads suffered damage, the Dallas damage was significant. I paid for additional insurance because of the valuable antiques in the moves, particularly to Dallas. The few damaged items in California were repaired and handled well. The company refused to take responsibility for the damage to much of the antique furniture and artwork. They reimbursed us for probably one quarter of the damage they did. We appealed their decisions repeatedly but every time they said it was not their fault. I would never recommend using this company to anyone unless you were shipping indestructible items.

Avoid this company at all costs.

We moved from Canada to Belgium with SIRVA, and the whole experience was terrible. The container was half empty despite their claim that our things wouldn’t fit, packing was careless — fragile items mixed with tools, and many things arrived broken or missing. Communication was poor, delivery was delayed by weeks, and insurance covered almost nothing. The only good part was the unloading team in Belgium, who worked fast and professionally.

Attention, si vos déménageurs viennent du dépôt de carrière-sur-Seine. C’est des voleurs !!!
Je vous partage mon expérience, où durant mon déménagement, ils ont volé pendant l’emballage tous mes outils, électroportatif, lunettes de soleil et j’en passe…
Surveillez bien toute l’équipe car ils sont bien organisés et c’est déjà arrivé à un collègue sur des vêtements « de luxe »
Si vous pouvez changer de société faites-le !
Ps : les clauses des contrats ne couvre pas le vol pendant l’emballage. Ils pensent à tout !

If I could give less than 1 star I would. This company - the office in OakbrookTerrace IL to be specific -
- is worst I’ve dealt with in 27 years of global moves.
The agent in charge of our portfolio seems to be working from
Home and running a side real estate business. Had no idea about our shipment and had to call her supervisor. Then it took a week for this supervisor to basically say they lacked paperwork - which was untrue - they had it all sent to them weeks prior.
It’s been awful.
Unresponsive, dropping of balls - and failure to answer phone calls or to answer any questions aside from sending a reply to detailed questions asked in voicemail and email-
saying “ we will expedite” and failing to answer any questions about what they are in charge of sending to us as part of a move with multiple shipments and 2 destinations. .

Unfortunately
I did not choose them and will let our experience be known to the European based employer arranged contractor.

I used SIRVA for an international corporate relocation (Belgium to Germany), and unfortunately, the experience fell far short of expectations.

From the start, key services were poorly handled:

The accommodation they arranged was unsuitable, and there was no support with resolving the contract when issues arose.

No guidance was provided for setting up essential services like banking, statutory health insurance, or language school—despite these being part of the package.

Most frustratingly, several personal items were missing from my shipment, and because their team did not unpack or validate the delivery, I couldn’t document the loss at the time. Even though I reported it they refused any responsibility, citing the absence of written exceptions during delivery—something they made impossible to do.

Their communication was slow and defensive throughout, and once they decided to close the claim, there was zero willingness to acknowledge service gaps or help resolve ongoing issues.

Overall, this felt like a "tick-the-box" relocation service with minimal follow-through or care. If you're looking for a relocation partner that actually supports your transition and stands behind their process—look elsewhere.

I have luckily been able to escalate the situation in my company and hopefully we will find a better partner to take care of our teams.

Move from Hawaii to Fort Lauderdale in June of 2024
Crew was untidy, leaving garbage every day including leftover food
Crew did not have appropriate tools and used our own tools
Crew left various nails, screws and sharp object in my driveway
The inventory sheets and descriptions on boxes were illegible
We had a number of large limited edition pictures and paid the moving company to make crates for them. Each crate was made to measure for specific pictures, numbered and a list given to the crew. The crew ignored the list and randomly assigned pictures to crates. They also packed the crates with other objects such as baseball bats and clothing racks. Two crates were received broken as they were too small for their content
We were charged $2,743.75 for a shuttle service at origin. This was based on the moving company’s claim that a container could not be brought onto our street. There were no issues at origin with a large truck accessing our street and a shuttle service was not needed when we moved in. We later realized that the shuttle service was to accommodate the movers’ business model to work multiple jobs at once. The shuttle would drop off one person at our house and the other two would drive off to work other jobs. They would come back several hours later with our shuttle loaded with other people’s furniture.
At delivery, we crossed off items on the inventory sheets as they came in. A number of items were missing and we noticed the driver crossing off items making it impossible for us to know which items we didn’t cross off and potentially missing.

The movers have acknowledged some shortcomings: "Please let me apologize again for the disarray left at your home on the pack and load date. It is unacceptable, and the issues you have raised below are being addressed”. They later offered a goodwill gesture of $300 which only covers the cost of the two destroyed crates but does nothing in terms of the poor service and unnecessary shuttle cost at origin.

SIRVA - an appalling service. They don’t listen. Out source to all sorts of contractors and have absolutely no control. They set a date for us to receive our belongings (which were arriving in another country) then tried to change it at the last minute. Our wooden furniture arrived damaged and almost every box was severely damaged or disfigured. There was absolutely no care or concern for belongs at all. A heart breaking experience. I would never recommend you use them.

Most incompetent relocation company:
- When we arrived in the US (moving from Belgium), we drove to our preliminary housing only to find out that is was a gated community and that their offices were closed. When trying to call our agent multiple times, he never answered his phone. With the help of some locals, we were able to enter the community to find out that the address they had shared was wrong and unavailable.
- Our air shipment that should have arrived after a couple of days took 3 weeks to arrive. And on top of that, they sent it to the wrong address.
- Getting updates on our sea freight was difficult and when the company doing the actual shipping of our container reached out to me, it was clear why: They didn't had a clue what they were doing. Didn't even know who was doing the actual shipment. On top of that, they almost sent this one to the wrong address
- The moving company informed us that we had 90 days to file compalaints. The team had dropped some of our stuff that was beyond repair. When adding the clais, we get a remark that they will not handle the claims because they should have been submitted in a timeframe of 30 days.
This has been the worst experience ever. I would recommend nobody to work with them. They are the absolute worst!
@SIRVA, want to make sure you see this review, but no need to contact me. I already know that you wouldn't do anything to help out.

Indescribably bad service at the UK side from Sirva. If I could give no stars I would.

Allied & Sirva insurance;
Mt Isa team was great, done a great job but Brisbane team is the worse. They ruined and broken a leg of bed frame, tried to leave the house without disclosing it. When we confronted them, they went 'ohh sorry'. After I lodged my claim, Sirva insurance declined it, claiming that the staff left the frame in the room, it was moved after they left therefore, we broke it. This is a full-scale scam including insurance adjuster and movers

I am working for sirva for many years.
I do not recognize the bad reviews.
We do thousands off moves each year.
So .....

Even a zero star is too much for this unbelievably pathetic service! There is just no empathy for the customer or their time! How they continue to survive is beyond me! Absolutely atrocious

Let’s be clear the scam that is being played here. Allied partners with these charlatans as a way for drivers to take your money and your hard earned items with them home. They use a ruse of box numbers that aren’t accurate and they start putting them in the truck immediately and ask you to sign after the fact. I can’t believe I paid them almost 8k to touch my items and then hide behind this garbage can company as a way to justify their movement. Warning do not use Allied ever.

Poor customer service. Poor satisfaction. AWFUL customer experience!
We moved with Allied Van Lines/ Coleman and the movers damaged most of our big furniture.
SIRVA offered a RIDICULOUS settlement of 207$ . We paid 5kusd for that move, we lost 2kusd.
SIRVA is just another Joke after ALLIED VAN LINES and COLEMAN.
Never move with them!

My entire experience has been awful with Sirva! The core problem is how the movers arrived hours late on the delivery date, because it was late the movers did not want to unpack, which now leads to the insurance company refusing to pay the many damaged items.

I mentioned to the movers that I needed it to get unpacked to get my insurance, they said it was going to be okay and that he wrote a note about it on the paper I was supposed to sign. I was stupid and signed because I believed him.

I filed for the insurance because many items were poorly packed and even shattered into pieces. They refused to pay saying that I chose to unpack myself and lost the insurance. Did I mention that the movers tried to charge me for over time, even tho it's their fault they arrived late?

That's without mentioning that they over charged us, and didn't even gave me a proper explanation of what I had to pay. It's basically keeping your stuff hostage until you pay any amount they say.

Very awful company, I wish I could sue them for the emotional damage they caused me x.x

Lack of respect and responsibility! do not use!
Never experienced such a bad relocation. Fragile pictures where packed with bed-mattresses. Extra insured items where packed with no wrapping/plastic.
Paid extra for insurance who took 40+ days to review and came back with a joke-proposal for solving the case. never again
case: DK2300529

Horrible. Personnel très désagréables. Agressives. Pas du tout serviables. À bannir

Absolument horrible. Un stress permanent, aucune notion de service client et probablement l'entreprise la plus inutile qui soit.

(Jeg fikk første flyttingen fra hus til lager dekt av Forsvaret. Det vil si jeg benyttet meg automatisk av Sirva videre da de var rammeleverandør for Forsvaret og er kvalitetsikret)

Hva fungerte ikke:

- Kundebehandler var lite imøtekommende og det virker som Sirva ikke klarer å planlegge. Jeg gav inn flere datoer for flytting over 1 mnd i forveien og 2 dager før klarte jeg å mase meg til en dato.
Jeg vil anta et firma har lengre planleggingshorisont enn 2 dager?

- Prisen var utrolig stiv.
45m3
Lagerleie 2.mnd: 8100,- (Langt over bransjestandard)
Lagerhåndtering: 3600
Utkjøring (ca.20mil) : 16,500,-
Totalt med Moms: 35,250,-
Denne prisen er langt over den dyreste jeg har kontaktet.

- Når jeg får totalprisen på slutten differensierer denne fra prisen vi avtalte på starten. De ber om 6000,- mer enn avtalen. Når jeg utfordrere de på dette får jeg samme mailen med samme beløpet på nytt. Først når jeg utfordrer med lovverket rundt prisendringer unnskylder de seg og tar av overprisingen.

- Jeg fikk tilsendt faktura med forfal samme dag som den ble sendt. Dette er ikke noe ulovlig, men bransjestandard er 2 ukers betalingsfrist.

Hva fungerte:
- Varene mine ble hentet, mellomlagret og levert av Hasselberg transport. Dette var 2 hyggelige, serviceinnstilte arbeidere som strakk seg langt for å gjøre en god jobb.

- Fakturaen kom fort.

Konklusjon:
Aldri noen sinne igjen kommer jeg til å bruke et firma som heter Sirva eller Team relocation. Jeg går heller på underleverandøren da de var fantastisk flinke og serviceinnstilte.
Jeg sender også inn bekymring til tidligere arbeidsgiver (Forsvaret) at de må ta en kontroll av rammeleverandøren sin. Dette er ikke OK som rammeleverandør av flyttetjenester for det Norske Forsvar.

Verdens største og værste flyttefirma.
Vi har benyttet Sirva i Danmark til en privatflytning for en kunde.
Ud over at flere af deres indbo var beskadiget, så blev leveringsdatoen udskudt flere gange.
Da de så skulle levere nægtede de at udlevere indboet før der var betalt. Dette trods de ødelagte ting. De har ingen forsikring og det er umuligt at klage til dem.