Sissel UK Ltd ロゎ
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Sissel UK Ltd レビュヌ 1,169

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TrustScore 5段階評䟡の4.5

4.4

矎容・健康
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5぀星のうち5の評䟡

Good customer service. DPD misdelivered. We reported to Sissel UK. Within minutes customer service phone us and got DPD to re- deliver. We ordered a pump and a covering for. Sissel cushion (which... もっず芋る

5぀星のうち5の評䟡

Already an owner / user of Sissel pillow. Expensive purchase compared to cost of other pillows out there but difference in quality of sleep, next day movement in neck, shoulders etc makes this an inv... もっず芋る

5぀星のうち5の評䟡

This is feedback for Sitfit Plus seat cushion for the car. Swift next day tracked delivery even for the second order. I was updated about shipping at every stage. This product provides immediate... もっず芋る

5぀星のうち4の評䟡

Speedy delivery before Christmas, especially when the normal mail service was interrupted due to strike action. A very smooth transaction from the point of purchase to the delivery. I do have to com... もっず芋る

䌁業情報

  1. 矎容・健康

さたざたな倖郚゜ヌスから提䟛された情報

Suppliers of quality Healthcare & Fitness products to Practitioners and Public for over 25 years.

連絡先

4.4

優良

TrustScore 5段階評䟡の4.5

1169件のレビュヌ

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5぀星のうち5の評䟡

Yellow Spikey Balls

I called to enquire about the Yellow Spikey Balls and had some great advice and recommendations form a customer service advisor. I placed my order and the goods arrived as scheduled. Absolutely great product and service!

2023幎7月6日
5぀星のうち1の評䟡

No response = VERY POOR CUSTOMER SERVICE

I reported that the exercise chart was missing from my order for the Sissel BalanceFit Pad.
Absolutely no response. AGAIN

2023幎5月16日
自発的なレビュヌ
Sissel UK Ltd ロゎ

Sissel UK Ltd からの回答

Good morning, since this review we have spoken again and you are no aware of our response to you on the day of your initial email to us (26th June) which sadly slipped in to your junk folder. We have arrange replacement to be sent with your order next week as agreed by you. Thank you for your order and look forward to working with you in the future again.

5぀星のうち5の評䟡

Quick delivery

Quick delivery, good product. Would have been happier with a slower/cheaper postage

2023幎6月13日
Sissel UK Ltd ロゎ

Sissel UK Ltd からの回答

Hi Martin, thank you for the kind review.

With regards shipping we offer next working day as the vast majority of our customers want the product as soon as possible. If you order in future feel free to give us a call and we would be happy to explore cheaper/slower shipping options for you.

5぀星のうち5の評䟡

Product was recommended to me by a


Product was recommended to me by a personal trainer .cant thought the product at all would be lost without it

2023幎6月19日
Sissel UK Ltd ロゎ

Sissel UK Ltd からの回答

Hi Lance, Thank you for your kind review of the 100cm Pilates Roller, its great to hear of your experience.

5぀星のうち5の評䟡

The items are excellent

The items are excellent

The only problem is that those pillows are not available in my country and it cost me double the price just to ship it by third party
Please consider offering international shipping through your website

Thank you

2023幎6月17日
Sissel UK Ltd ロゎ

Sissel UK Ltd からの回答

Hi Hassan, Thank you for your kind review.

We are only able to offer UK shipping methods online but if you wish to order to another country please email us before making your purchase and we can explore the options for you.

5぀星のうち5の評䟡

Great quality products

Great quality products, sent super quickly (received less than 24 hours after ordering)

2023幎6月5日
Sissel UK Ltd ロゎ

Sissel UK Ltd からの回答

Hi Jamie, Thank you for your kind review.

Its great to hear you love the products and service we provide.

5぀星のうち5の評䟡

I have used Sissel for most of my


I have used Sissel for most of my Pilates purchases and am always very happy with the assistance given and the quality of the items.

2023幎6月5日
Sissel UK Ltd ロゎ

Sissel UK Ltd からの回答

Hi Alison, Thank you for your kind review.

We know your a frequent customer and we love working with you to support you and your clients.

5぀星のうち3の評䟡

Let down by delivery options and customer service

The product itself was great and reasonably priced, however customers are given no choice but to pay a large amount for next day delivery, and after-sales customer service was poor.

Unfortunately the parcel didn't arrive as scheduled and after getting nowhere with Sissel customer service, I had to spend 40 minutes on the phone to the courier for it to arrive at all (4 days late). It was almost impossible to get past the courier's automated menu to speak to someone, as it's designed for the sender not the recipient. There was also no response to my last email to Sissel customer service.

I realise the courier is separate, but I've rated 3* as Sissel don't offer their customers a choice of courier or delivery options, and their after sales customer service was either slow and not very helpful, or non-existent. For that reason I would be hesitant to recommend or use them again.

Edited in response:

The second delivery Sissel saw on the tracker was the one I had arranged directly after it became clear that it would not be attempted again without intervention (the delivery driver had claimed the address didn't exist). I was finally able to get through to someone at FedEx on the Monday to arrange it, and Sissel only confirmed what they saw on the tracker after this had been done.

It wasn't clear that customer service wouldn't respond over weekends or bank holidays, as many other companies do. If their operating hours were published, or communicated in an automatic reply, I would have been far less frustrated by the delay in response.

Given the compulsory high cost of delivery, I was unhappy that I had been left in a position where I was having to spend a considerable amount of time chasing to receive the delivery at all. I also hoped Sissel might be more helpful than to just repeat what was on the tracker (which I had been doing for days), and was very disappointed when my last email was completely ignored (interesting that they're quick to respond here though).

I'm sure most the time they're fine, but my experience fell short in two areas and that's why I've rated 3*.

2023幎5月25日
Sissel UK Ltd ロゎ

Sissel UK Ltd からの回答

Dear Emma here at Sissel UK we take customer service very seriously so were very disappointed to read your review. I have looked into your order and can see that Fedex should have delivered on Friday 26th May but for some reason were unable to locate you. As Monday was a National Holiday the next attempt was Tuesday 30th of May and this was successful.
I have read the email correspondence between you and my colleague and can see that you first raised your concerns about delivery on the Sunday, as Sissel UK and Fedex customer service were closed until the Tuesday it was chased up at the very first opportunity on that morning. We sent you an email at 11am on Tuesday advising that your order was out for delivery and indeed it was delivered later that day. My colleague monitored the delivery all day to ensure you received your parcel as promised. I am sorry that you feel our customer service let you down but we did everything we could to resolve the matter. We always hope that our carriers will delivery next working day but occasionally it does take an extra working day as in your case.

5぀星のうち5の評䟡

Nothing wrong with spinefitter

Nothing wrong with spinefitter, but disappointed as ordered blue and was sent grey! PLEASE IGNORE THIS WAS MY ERROR - HAD NOT TICKED BLUE! Excellent service as Sissel followed review up. Sorry

2023幎5月30日
Sissel UK Ltd ロゎ

Sissel UK Ltd からの回答

Thank you for the update Eileen it is much appreciated.

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