Sister レビュー 12

Sister からの回答

3日前に更新

Hi Claire,

This review does not relate to us. We are Sister Online, a small independent ladies’ boutique based in Sheffield. We have not received any order or direct communication from you, and the issue described does not relate to our business or services in any way.

It appears you may be referring to a different website called Sistrow, which is not associated with us. We understand there has been confusion, as that business presents itself as UK-based, however customers have reported that it operates as a warehouse-based operation outside the UK rather than a London boutique, as implied on their website.

As this review is damaging to our small business and is not connected to any experience with us, we kindly ask that it is removed and posted to the correct company instead - which is Sistrow.co.uk

Kind regards,
Sister
Sheffield

Sister からの回答

2026年5月8日 に更新

Thank you, Susan, for taking the time to share your positive review!

Unfortunately, some of the negative reviews posted recently do not relate to our business, which is such a shame as they can be very damaging to a small independent company like ours. We’re so pleased you decided to place an order with us and that you had an overall positive experience, which is exactly what we always aim to provide.

If you’re ever unsure about sizing or have any general queries, we’re always very prompt with replies and will always try our best to help by providing extra measurements or additional photos if requested.

Regardless of needing to process a return, we really appreciate your custom and hope to see you shop with us again in the future!

Kind regards,
Sister

Sister からの回答

3日前に更新

Hi Margaret,

This review has been posted to the wrong company and doesn't relate to us in any way. We are Sister Online, a small ladies’ boutique based in Sheffield. We have no record of any order or direct communication from you regarding this issue.

It appears your experience relates to a different website, Sistrow, which is not connected to us. Although they present themselves as a London-based company, their returns information indicates they are based in China.

Unfortunately, we have recently received a number of 1-star reviews intended for that website, which have mistakenly been left on our profile. As a small business, this is very damaging, especially as we work hard to provide quality clothing and excellent customer service.

We would kindly ask that you remove this review from our page and, repost it on the correct company’s page: sistrow.co.uk.

Kind regards,
Sister
Sheffield

Sister からの回答

2026年5月8日 に更新

Dear Mary,

We’re sorry to hear that you were unhappy with your experience shopping with us, however we would like to clarify a few points from our side.

Your order for the skirt was received on December 20th and returned to us on December 29th. The item left our store in perfect, unworn condition. Upon return, the skirt had a substantial amount of sequins missing from the back, a heavily bent and damaged garment tag, and a very strong food odour which was noted by multiple staff members and a customer present at the time the return was opened.

Additionally, the skirt was originally dispatched carefully packaged in a box but was returned scrunched into a postal bag and heavily taped.

As soon as we received and inspected the return, we contacted you with photographs of the damage and explained that, due to the condition differing from how the item left our store, we were unable to accept it for a refund and it would therefore need to be returned to you.

Following several emails back and forth, despite the fact that the skirt was unsuitable for re-sell, we offered a goodwill credit note to use against a future purchase from our website. This offer was declined and you instead requested that the skirt be returned to you.

As outlined in our terms and conditions, return postage costs in circumstances such as this are the responsibility of the customer. However, as a gesture of goodwill, we covered the return postage cost ourselves despite the damage not occurring on our side.

We would also like to clarify that we absolutely do accept returns, provided items are returned unworn and in the same condition in which they were dispatched.

Kind regards,
Sister

Sister からの回答

2026年5月7日

Thank you Sarah, always lovely to see you instore. We appreciate your support and generous 5* review

Sister からの回答

2026年5月7日

Thank you Elaine, that's very kind of you to say. We appreciate you supporting our small independent business for many years

Sister からの回答

2026年5月7日

We appreciate your loyalty Jacqui, a great customer of ours for many year. Thank you for the 5* review

Sister からの回答

2026年5月7日

Thank you Susan, hope to see you instore again soon!

Sister からの回答

2026年5月8日 に更新

Hi Julia,

*UPDATED REPLY*
I’m really sorry that you’ve had such a difficult experience, and I genuinely hope you’re able to get this resolved with your bank or payment provider, as they may be able to help you further if something has gone wrong with your order.
That said, I do need to be very clear again that this issue does not relate to our business in any way.
We are not the owner of Forever Unique. We are a very small independent business, and we only stocked a small part of their range many years ago. We had no involvement in their orders, customer service, or refund handling.
We have no record of any order placed relating to this matter.
It is really upsetting for us as a small business to receive reviews connected to something we had no part in, especially when we do care deeply about every customer we serve and work hard to provide a good experience.
Because this issue is not linked to our business, I would kindly and respectfully, please ask again that the review is removed from our page and directed to the correct company.

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This review does not relate to our company, and we kindly request that it is removed from our page. As a small business that always strives to provide excellent service, this is very damaging and not fair.

We were a stockist of Forever Unique approximately 8 years ago, and our last recorded order for one of their dresses was around 6 years ago. We have no record of any order placed under the name “Julia,” nor any record of a return being made or a refund being refused.

As your order does not appear to have been placed with our company, we would respectfully suggest that you contact the retailer you purchased from directly in order to resolve this matter.

Kind regards,
Sister

Sister からの回答

2026年5月8日

Thanks so much Ellie for such a lovely review! We're very grateful for your custom and hope to see you again in the future.

Sister からの回答

2026年5月7日

Thank you for your kind words and 5* review, we appreciate your custom!

Sister からの回答

2026年5月8日 に更新

Hi There,

We’re sorry you feel dissatisfied with your experience shopping with us.

Please note that the scarf was not faulty. The detail you are referring to relates to where the contrasting thread finishes at the end of the scarf. This was clearly visible in the images provided before purchase and is consistent with all units in this style. We sold all 28 pieces successfully with no prior issues or complaints regarding this design feature.

As soon as you contacted us, we responded the same day and apologised that you were not completely satisfied with your purchase. Although the item was not faulty and matched the images shown, we still offered to cover both the original and return postage costs as a gesture of goodwill and to maintain good customer relations.

It is disappointing to receive a 1-star review despite the level of customer service and communication provided throughout.

Kind regards,
Sister