SkinCeuticals レビュー 

Weil meine Bestellung: Nr: SKDC860764 den Einkaufswert von 200 € erreichte, wurden mir gratis Proben angeboten mit dem Code:DEAL‼️ Leider konnte ich das Eingabefeld für diesen Code nicht finden. Auf meine E-Mail in der ich diese Situation schilderte, und darum bat es, der Warensendung noch beizulegen, bekam ich keine Antwort‼️ heute habe ich telefonisch nachgefragt und mir wurde erklärt das System lasse es nicht zu, dass das noch dazu geliefert wird beziehungsweise extra geliefert wird. Die einzige Möglichkeit besteht darin, die Annahme des Pakets zu verweigern und neu zu bestellen.‼️⁉️‼️⁉️ auch konnte ich Mein Konto nicht einsehen. Wenn ich auf diesem Button drücke, kommt nur eine weiße Seite fertig auch das habe ich telefonisch reklamiert und ich wurde aufgefordert durch beide Seiten zu fotografieren und im Kunden Formular einzugeben. Dann würde sich die IT Abteilung darum kümmern..
Service Wüste, Deutschland ist hier in Vollkommenheit in Erscheinung getreten.🤮🤮🤮 die Antwort ist in englischer Sprache gekommen. Hallo ich bin hier in Deutschland. Ich habe in Deutsch geschrieben und ich möchte in Deutsch eine Antwort.
Schlimmer geht immer, oder wie?👎👎👎

No product has arrived & my system is now telling me that this company is a 'scam' company

Possibly the worst customer service experience I have had with a premium skincare brand.

SkinCeuticals took eight days and still failed to deliver an order to central London. Throughout that time, I was repeatedly reassured that the order was on its way and would be delivered. Then, after all that waiting — and after being reassured as recently as the previous day — I was simply informed that the parcel was being returned to their warehouse.

No replacement could be sent. No meaningful attempt was made to resolve the situation.

And the compensation offered for eight days of waiting, contradictory information and a failed delivery? A 10% discount code — effectively the same level of discount routinely offered as a standard introductory promotion to new customers.

For a brand positioned at the premium end of the market and operating under the L’Oréal name, I find this extraordinary.

The failed delivery itself is disappointing. What has turned it into an unacceptable experience is the way SkinCeuticals handled it: repeated assurances, no effective intervention, and finally a generic discount presented as an attempt to “restore confidence”.

It has achieved precisely the opposite.

This experience has seriously damaged my confidence not only in SkinCeuticals but in the wider L’Oréal brand portfolio. I am now prepared to publicly reconsider my support for L’Oréal brands altogether.

Total disappointment. I will not be ordering from SkinCeuticals again, and after this experience I find it very difficult to justify continuing to support L’Oréal brands either.

ordered the famous Vitamin C serum from SkinCeuticals more than one month ago, and I still have not received my order.

I understand that delays can happen, and I always appreciate honesty and clear communication from a brand. However, when I contacted customer support, I was told that the delivery timeframe is usually up to two weeks. It has now been more than a month, and there has still been no delivery.

Due to the lack of trust in the information I was given, I kindly asked to cancel my order. Unfortunately, I was simply told that cancellations are not accepted.

This has been a very disappointing experience. I would not recommend ordering directly from their website. Please be careful and consider saving your money, as the delivery service and communication do not seem professional or reliable.

SkinCeuticals should seriously reconsider their delivery process, timing, and customer support communication, especially when they make promises to customers.

Don’t buy this it’s a waste of money they have a 30 day refund if your not satisfied however I brought 3 items together and as one is opened they are classed as a single item so no refund so they lie in there statements it has left my skin dryer a well know hand cream gives me more moisturising I have applied this twice daily and it’s tacky and whatever moisture it gives you does not last the hour so don’t be deceived they have said they have no record of me contacting them I have numerous emails with their responses saying they won’t refund me as the item is opened well how does their 30 day money back guarantee work with that

I have been a SkinCeuticals customer for some time, but after this latest experience, I have reached the point where I will be taking my business elsewhere.

My most recent order, worth nearly £182, was placed over two weeks ago and still has not arrived. Since the expected delivery date, I have received endless notifications claiming that my parcel was "out for delivery" or that a "delivery attempt" was made, only to be told yet again that it would be delivered "tomorrow". Days have turned into weeks, and I am still without the products I paid for.

What makes this even more frustrating is that this is not the first time I have experienced delivery issues with SkinCeuticals.

On multiple occasions, parcels have arrived in an appalling condition, with packaging ripped open and products missing. It was obvious that the contents had been tampered with or stolen during transit. On other occasions, parcels have simply failed to arrive altogether, leaving me to chase customer service for answers.

For a premium skincare brand charging premium prices, the level of service is nowhere near what customers should expect. The products may be excellent, but that means very little if customers cannot reliably receive the items they have paid for.

The most disappointing part is the lack of accountability. Customers should not have to spend weeks chasing missing parcels, repeatedly contacting customer service, and being fobbed off with automated updates that promise delivery "tomorrow" without providing any real solution.

After multiple delivery failures, damaged parcels, missing products and now another order that appears to have vanished entirely, I have lost confidence in SkinCeuticals' ability to fulfil orders reliably.

I will be requesting a refund and looking for a different skincare brand that values its customers and can provide the level of service expected when spending this kind of money.

Unfortunately, I can no longer recommend ordering directly from SkinCeuticals.

I’m about to give up on this brand whenever I order they go mia it has been a week since my order since then I mailed them with my order number they don’t also bother replying that I’m not sure what happened to it is it sent where is the tracking number

Is their website legit or a scam

I second the poor reviews on here. I ordered the wrong product ny mistake and immediately contacted to cancel the order. I was told I couldn't as it was already sent. This was rubbish, it was not sent out until a week later. I was then sent a returns label and assured a refund, however more than 2 weeks later I have no refund and no further contact from customer services when I sent them proof of postage - I have tried 3 times. Absolutely non existent customer service. I will not buy the products again due to this.

Dreadful company and products. I ordered 3 bottles of the body oil. Took a long time to arrive.
When I opened and used some of the first bottle it immediately made my skin itch and so dry that it hurt.
I contacted customer service and received an email back saying they wouldn't give a refund as it had been opened and used, along with a link to their terms and conditions stating that in a bulk buy the rest of it could not be returned.

In the initial advert it said that a full refund would be given within 30 days if not fully satisfied. How do you know if you're satisfied if you can't try the product!

I am so angry that I've been conned by this company and their despicable treatment of customers.

This company advertises next day delivery, charges you for it and then despatches the item the following week. The update is this: they're not fraudulent, simply incompetent. The title 'customer services' is misleading.

I've reported this company to my bank for suspected fraud. They didn't deliver the product, and were unable to reconcile the order number. They did take the money from my account. Avoid like the plague!

Note* The response suggests they've no record of my conversation and complaint.

"All conversations are recorded for training and monitoring purposes ..." - if only.

On Friday 29th I bought 'Discoloration Defense For Skin Discoloration' costing £110 and I paid £6.95 for next day delivery if purchased before 11.30 am. I received an email acknowledging order placement at 9.43 am. The order wasn't fulfilled. Nothing delivered today, Monday 1st September.

Today, I spoke with your customer services (11.30 am) and shared the order reference number. Their response lead me to believe I had bought a product from a fake website - suspected fraud. I contacted my bank and took appropriate safeguarding action.

Note** Your customer services were unable to reconcile the order number, but you did.

I dispute your assertion regarding the alignment of despatch times coinciding with working days as this information is missing from both your website and the email that confirmed the order. You're a subsidiary of L'Oréal; I believe Thierry Cheval and Nicolas Hieronimus ought, as a matter of urgency, audit your sales processes and order fulfilment - and associated contract law. Your response indicates SkinCeuticals takes a cavalier approach that's actively damaging your corporate reputation.

I would not have ordered this product had I known the earliest you could have delivered was 2nd September.

I would never in a million years ever order anything again from this company. Sent me $470 worth of crap and would not accept a return.

Edit:
We also received the Oil Shield UV Defense Sunscreen in our August order. The sunscreen had an expiration date of March 2026. Even though the PAO (Period After Opening) for the sunscreen is 12 months, receiving it now means we would only have about 7 months to use it.

As for the Silymarin CF Serum, the company’s response suggested that it would remain effective until February 2026 despite the discoloration. However, their claims are based on general past testing but not on any investigation into this particular aged batch.

To be clear, we are not complaining about the return process. As we had not opened anything from the August order, we knew we could return them, and we have already done so.

The reason we are writing this review is because my wife felt genuinely disappointed by what used to be her favourite skincare brand. She has been using several SkinCeuticals products for the past three years, but receiving close-to-expiry products in both May and August really makes us question whether demand for these products is so low that old batches remain in stock for a long time, and whether there are stock rotation issues. We also want to remind other customers to always check the expiration date on their products.

Original:
I bought the Silymarin CF vitamin C serum for my wife from the official SkinCeuticals UK website, expecting to get fresh products. But the one we received had an expiry date of February 2026, which is only 6 months away. We checked the batch on CheckFresh and found it was produced back in August 2023, so it's been sitting for 2 years.

What’s worse is that we got the exact same batch when we ordered in May this year. That bottle had a noticeably darker tint than usual, which raised concerns about oxidation and whether it was still effective. But as we had opened it, we didn’t return it and assumed it was a one-off issue.

We ordered again in August (which was a mistake) and received the same old batch again. We knew we could return it since it was unopened, but we still wanted to raise the issue, hoping they would investigate a possible oxidation issue.

Their email response was just a generic message telling us to store the product properly, which completely ignored our actual concern. On the phone, the rep said that we could return it (which we already knew) but insisted the product wasn’t faulty.

We explained that the same batch we received earlier had shown discoloration, so it might already be oxidised and less potent. It is still worth investigating, because otherwise other customers may keep receiving the same close-to-expiry batch. Instead of looking into it, the rep said it could be due to a formula change and even claimed that “natural ingredients” might lead to a shorter shelf life, which honestly isn't relevant. She even asked how we knew the expiry date, not knowing it’s printed right on the box for vitamin C serums and sunscreens.

We’ll never buy from SkinCeuticals again. They clearly don’t take quality control or customer service seriously.

I received this product to test at home for free
The HAintensifier multi-glycan i would t say ive seen any visible results to be honest it did make my skin on my face feel tighter and sat well on my skin I didn't see any great effects and after seeing the price of this small bottle I would of expected some results at them prices so for those reasons I wouldn't recommend this product and I wouldn't repurchase it sadly as I was slightly disappointed because I really did expect great things from this serum hence my 3 star rating but I would luem to thank the company for the chance to try it

Inexistant customer service. I can’t wrap my head around the fact that such a big skincare brand has a bad customer service. My sister ordered from them last year and mentioned they didn’t dispatch her order for +10 days until she reminded them that she placed an order. I’ve been trying to place an order and had technical issues with their website. They replied once, said they will help, and then stopped responding. They literally just ghosted.

i ordered a serum from SKINCEUTICALS. Not cheap at £168 per bottle. The turn around time was 3-5 days. After a week, I had not received a dispatch notification, so I sent them an email. They advised that they were "very excited" by their new warehousing, which will be ready in 5 weeks or so and wasn't that going to be great. My product would be shipped after that, so hopefully in about 5-6 weeks time, I wasn't as excited as they were. I asked for a refund so that I could shop elsewhere. Apparently, it would take 2 working days for my refund request to go to the right department and a further 15 working days for the refund - so about a month to get refunded. Thankfully, I had shopped on Paypal and they opened a case for me in the Resolution Centre. What a scam! No notice on the website of a 5_ week delay and then, they won't give the money back for a month. For some reason, SkinCeuticals thinks that this is OK. I would just avoid.

Left a review on the 29th of Jan. They replied to my review on the 8th of Feb saying they will get back to me. Still NOTHING!!!!!!

HOW DO YOU CONTACT THIS COMPANY? They didnt send me my items, I have written to them on multiple platforms multiple times, harassed them on Instagram, commented on their posts yet still NOTHING. this is the worst customer service I have ever received. My order number is
SKC9346841
I have been trying to reach someone since
NOVEMBER! It is almost February now.

GIVE ME MY MONEY BACK!

after reading all the reviews, i was very reluctant to order from skinceuticals and i actually hold off ordering from them. but since everybody was telling the products are great, i decided to just order 1 of the items i want and see how it goes. i was actually very surprised with the great quality of their service, from ordering to customer service and receiving the item. ordering was easy. then i had a question and i contacted their customer service and spoke with rob which was extremely helpful and answered all my questions patiently. and i received the item quit quickly in a very nice packaging along with both complementary samples. and i was quit surprised with the great experience from start to the end. thank you skinceuticals for the great experience and your product is amazing( i bought the HA serum which is great) i surely will place the rest of my order and will be looking forward to receiving them.

The worst customer care do not use them

Faulty dispensing pump yet again. !!! look at previous review !!

i ordered the gentle cleanser and had to return it as pump wouldn’t work only option provided was to return the item for refund. In meantime i ordered another to my daughters address for arrival when i returned from holiday which was last week

I paid for next day delivery to make sure it arrived as on reviews so many orders go awol. wasn’t dispatched for next day delivery now i have reached my daughters for festive period and went to use it and pump wont dispense again

Totally frustrated with these so called high end products i also know in phoning there overseas call centre i will get nowhere as per last experience i called up and was told someone would email and i was to take a video of me pumping the dispenser and nothing coming out
I then got a call to say there server was down and couldn’t email and i was too email in to general email address and not to return product until someone replies —- DONT THINK SO GETTING RETURNED AND REFUND

And to top it off as apology 20 % off next purchase 🤣🤣🤣🤣

—-
ORDER NUMBER:

SKC9650920

Skinceuticals customer service is indeed scam. I filled in the contact forms 3 times, I didn’t hear anything from them. I called the CS number and waited for 30 minutes and nobody picks up. I even wrote twice to Loreal CS only to get auto reply with no follow up.
My order number is SKC9626381 and the delivery team MISSED a crucial item, I received a package minus 1 bottle of Hyaluronic Acid Intensifier Multi-
Glycan that cost me £108. I hope someone from Skinceuticals read this. I will never ever again purchase anything from Skinceuticals. Such bad customer service.

Update: Resolved by refund, thank you