Sm Cars レビュー 15

We purchased a car from this dealership on Saturday. Unfortunately, later the same day the engine management light came on and the car went into limp mode, making it clear there was a serious issue.

We contacted the dealership, who collected the car from us on Monday to investigate. They had the car overnight and returned it to us on Tuesday. While the car was with them, the dealership replaced the coil packs and spark plugs.

However, communication from the dealership during this time was extremely poor. We were told they would try to bring the car back on Monday evening, so we asked for updates as I needed the car for work on Tuesday. Our messages were ignored leaving us not knowing whether I would have the car back for work the next day, and we had to call them ourselves just to get any update. The following day our messages were again ignored and our calls were declined. When we called from my partner’s phone instead, the call was answered immediately, which was very frustrating.

During this time we were also misled about the work being carried out. At one point the dealership told us the car was being kept overnight for testing. When we questioned this further, we were told the camshaft position sensor was being replaced, which later turned out not to be true.

The situation became worse when on the same day the car was returned to us, the engine management light came back on again.

Following this, the dealership told us to take the car to our local garage to have it checked. Our local garage plugged the car into their diagnostic system and found a very long list of faults showing on the system, advising that the car was in a very poor mechanical condition. They were very clear that we should return the car immediately, as in their opinion it was only going to be ongoing trouble.

Our local garage also identified several physical issues in the engine bay including:
• Multiple bolts missing from pipework
• Hoses not properly clipped into place
• The airbag warning light coming on when the seat is moved

In addition, we had previously been told by the dealership that the timing belt had been replaced, however our local garage advised that this does not appear to be the case and that the belt is actually stretched. This is a serious concern and would also invalidate the warranty, as the warranty company requires timing belts to be replaced within the correct interval.

In the end, the dealership did refund us for the car, however this is the bare minimum required under consumer law given the condition of the vehicle. They refused to reimburse any of the additional costs we incurred as a result of the situation.

Overall this has been a very stressful and disappointing experience. When purchasing a vehicle from a dealership you expect honesty, proper checks and reasonable communication when issues arise. Unfortunately that has not been our experience here.

Oh my goodness. How I wish I'd looked on Trustpilot before I had any dealings with this typical secondhand car sales company. I was so easily taken in by the suave (now I can see overly suave) mannerisms. I had already been mistreated by a secondhand car sales company and it happened again. I had a 2014 Smart Fortwo Grandstyle that I'd paid over the odds for, within a 3 month period it required a service. I took it to a reputable company that did a first class job servicing the car but also found a problem with it that made it an M.O.T failure. It required a steering rack, the garage that sol it to me gave me the sob story that they couldn't afford to pay for the repair and made a minimal contribution. I had the car fixed, all in all the bill ran into £1,200.
Move forward to January 2026. I wanted to replace the Smart Fortwo and saw what looked like a good contender. A 2013 Mini R59 Roadster at SM-Cars. I made arrangements to view the car and ventured over to see it. Admittedly the weather wasn't ideal (pouring with rain) but went for a test drive. Car handled well, had almost 29k miles on the clock which for a 13 year old car was very good. Interior was in good condition. Exterior of the car was filthy, the hood was green with algae, the reversing/fog light cluster was faulty, arial was broken, third brake light had a couple of bulbs not workingh. I knew what I would get from "We Buy Any Car" for the Smart. I did a deal with the sales guy exchanged monies to secure the Mini, I was assured the problems would be fixed and the car would be rinsed. The sales guy said he would deliver the Mini a few days later.
On the delivery day the car arrived, it was still filthy and the hood still green. The excuse was that the weather had been so bad they couldn't get to wash it. The reversing/fog light cluster hadn't been replaced, the weather had stopped that from being done and the aerial was still broken. I was assured that the replacement light cluster was on order and I would be contacted to arrange to go and have fitted SM-Cars location. I eventually got notification that the light cluster had arrived and I ventured over to get it installed. When I got to SM-Cars I was told they couldn't fit the light cluster as it was raining and they had no means working under the car. I was given the light cluster and £20 to get it fixed elsewhere. Whilst I was at SM-Cars I asked about the aerial and obtaining a replacement base unit, they contacted a breakers yard they use and said they'd let me know when I could collect it - still waiting to get an update on that promise.
Removal of the old light cluster was fairly easy, however the plug was damaged, pins were broken off. With the help of skilled guy with electrical experience I had the wires soldered to the unit. Switched on and the light cluster worked, however, I was still getting the light bulb warning light and fog light warding light on the dashboard. The replacement unit I had been supplied with was not plug and go compatible for my R59, it was an inexpensive copy from China. I called SM-Cars, they were not in the bit interested.
I purchased the correct unit, £80 from a trusted supplier on eBay. I then needed the connector as there was no cables to solder on the OEM unit, managed to find one from a trusted breaker on eBay, £45. I then searched for the aerial base unit, found a few that ranged from £40 to £90, another trusted seller on eBay had one, £45. Got all these items installed with the assistance of a guy with electrical knowledge and it all works as it should.
The brakes on the Mini were proving to be an issue, the fronts were badly worn and making an awful noise, I had the disks and pads replaced along with a brake sensor and at the same time had the tracking checked at a cost of £350. SM-Cars told me that they had given me the car at a good price, the brakes were only reported as advisory on the last M.O.T, that statement was true but that was referring to the rear brakes. I have the rear disks and pads being replaced tomorrow (12/03/26) as they make an awful noise. 
SM-Cars have failed to get back to me with any update on how much they are prepared to help fund towards the repairs. I've chased after a two week waiting time and been completely ignored. They've had their money for the Mini, they sold the Smart car for almost twice what they gave a trade-in for it. Just typical of a rogue second hand car sales environment. Please don't make the mistake I made, find another car sales company that isn't going to rip you off like these guys do.

Sm moters or ok ask tosend oart sent next day

BEWARE! DO NOT BUY!
Update! Yet another month later and he’s now decided to black mail and threaten my dad again! “You’re not getting anything back until you take down the reviews” how petty. Finally had the car returned only for this con man to spend the next week saying it hadn’t been returned even though we had proof!! When that didn’t work, he starts blackmailing, well I’m not paying you back until you take those bad reviews down. Why? So you can continue scamming more people?? The juke is already listed up for sale again with zero repairs done even though he’s telling the finance company there’s this and that wrong it trying to get yet more money from my dad! Don’t think so pal. You might think you’re clever and big but you’re a coward hiding being a mask of lies. Blackmailing an elderly man because you are in the wrong, saying you won’t pay anything until this and that because you’ve been caught out again. I’ll make sure the garage gets shut down never mind seeing you in court! Absolute monster. Do not trust!!!
Update! Another month later and still at it, ignoring calls and emails from myself and now two third party companies for the return of a faulty car. Didn’t get his own way during the independence review so decided to have a temper tantrum and ignore everyone. Now says he wants the car to do a report of his own, clearly not smart enough to read the report already given! Wouldn’t trust him to put air into a bicycle tire let alone touch a car! Lovely how someone who claims to be “professional” can bully, threaten and intimidate at 64 year old but spits his dummy out when he’s told he’s in the wrong. Again, avoid like the plague. Had the finance removed from this garage, if he tries to offer it you, do report him, legally, he isn’t allowed to do so anymore! Will update again as I’m sure, the weeks will drag on. Oh and my dad’s car for the trade in? The perfectly working car? That’s long gone.. good luck getting anywhere with him, he’s all anger and no common sense. Don’t let him take advantage of you, stand your ground with him, he’s nothing but a mouth who’s finally been caught out for dodging dealings and very dangerous cars!
Con man alert! Stay away. Absolute joke of a place! Like many others my dad fell into Scott’s trap only to he threatened and abused when wanting to return the car! Nissan juke here, several faults at £9,000 cost! Broke down the day after my dad took it home, he tried to return the very next day (2 days in) and that’s when everything went bad, very quickly! Scott became aggressive and abusive, refused to do any repairs or return in the car..Exhaust rusting and falling apart, breaks rusting and falling apart, stop start function, oh that breaks the car down completely! Several leaks, several engine faults.. I could write a list as long as Scott’s excuses of what’s wrong with this car, phoned several times to have the issues fixed before going back to finance company to pursue the return only to be told warranty won’t cover, he doesn’t want to repair or outright threats and abuse. Trying to steal £1500 of my dad’s money that was part exchange on the car too! “I’m not giving you a penny back” let’s see about that shall we! Had independent review of the car done whom also agreed it isn’t fit for use and should never have been sold and what does Scott say? More abused!! Awful place and awful staff, even worse cars!! Literally buys cars off eBay, “cleans” them and sells on, no inspection, no work done, shoddy dealer and cars that will kill someone eventually. Unprofessional, nasty and complete liars. Don’t trust a word the say and definitely DO NOT BUY from them you’ll regret it. Nothing but a con

Terrible company! Sold faulty car, promissed to fix but never did. Please avoid

Luckily I stopped my transaction before I paid any money I saw a car advertised on eBay which was supposed to be a repossession the car looked absolutely gorgeous in the pictures but 16k under market value price . I had to register my interest for the car with a company called colynore logistics who said the vehicle was with them up in Belfast and would be transported to me and delivery was included in the cost . . Something didn’t feel right I felt something was a miss so I googled them on company house and it said they were being struck off in April that was red flag 1 then when I mentioned that they said it was a clerical error and would be sorted that day ( it wasn’t ) I had several people ringing me emailing me and live chat with me about this car assuring me everything was in place and the money would be held in a segregated bank account by STM Carz Ltd u til I said I was happy with the car they said I had 10 days to decide whether to keep the car . I spent two days on search engines trying to find images of their premises or business ( Colynore Logistics ) and nothing came up in the Belfast area under that name . So that was red flag 2 . I then paid £26 on car checker to give me a full report on the vehicle it was advertised as being HP clear but the report said the car was taxed and MOT’d and a finance agreement had been taken out on the car just three weeks before for a 60 month duration with a company called Oodles Financial services . I sent these screenshots as evidence to Calynore logistics and they said it was them that took a temporary finance agreement out for the car but that didn’t ring true with me as the duration of finance was definitely 60 months . I told them I had rang Oodles financial services ( which is true ) they told me that they never deal with businesses for finance only personal individual finance and that they did have an interest in that car and confirmed finance was not in place for anyone in Belfast ( that’s all they could tell me under GDPR ) but it’s all I needed to know I also did a reverse image search on the car and it was listed in five different locations also , I bought this to light also with colynore logistics and they have stopped replying to me . I’m positive this was a scam now I told them that I believed with everything in me that this was some complex elaborate scam and I believed they were all sitting in an office somewhere together as soon as I got off the phone with one of them I’d have another contacting me straight back . Thank god for doing my research thoroughly £26 a small price to pay than loosing over £10 k . The whole fact that despite requests for photos of their business premises and car transporter with the car on it they never did supply . I know this is long winded but if these people are all in it together beware , do a check on the vehicle £26 was to do 5 vehicle checks full comprehensive and detailed information , well worth it in my opinion . I can sleep well knowing a little bit of research and due diligence can prevent a scammer taking your hard earnt money . I know the review is for SMT carz Ltd but keep an eye out for colynore logistics too . Please be careful

I strongly advise caution when dealing with this car company. They failed to deliver the promised level of service after the purchase. The day we brought the car home, a red message was on the screen, saying Engine fault, the vehicle needs to be was repaired, and the service light was lit on the dash. Obviously, the service they had agreed to do wasn't done. They all also couldn't produce the service details when I went back into the dealership, saying it's wasn't digital, and I said I'd wait for a copy, I still didn't have the details, and to date, we have not had any details on the service they did.

They unreasonably refused our right to reject the car as faulty, and the representative we encountered was unprofessional. The car was returned to their facility on Monday and was not brought back to us until Thursday at 10:30 AM—almost an entire week later. To make matters worse, the car was already five days late. We viewed it on Saturday and were told it would be ready for pickup on Tuesday, yet we didn’t receive it until Saturday, the 29th This experience is unacceptable.

I wouldn't believe the review on Autotrader as 5 out of 5 totally positive they doctor them, either friends or buying a car back into the dealership but then able to have the review verified. Over half are anonymous reviews. Yes it still Carz for you, look up CARZ 4 YOU BOURNEMOUTH LTD on Companies House services, a small bit of research will show you what you need.

Be careful with this car sales outfit.
The only positive reviews appear to be from friends / colleagues of the owner .
Personal experience is that they are not ethical.

Can't fault the car and service provided. Had the car 5 months now and it's been floorless. Since had 2 work colleagues purchase cars from them and they've been fine. One had a small issue with the engine light but they sorted it with no bother at all.

Fantastic experience!!! Bought 3 cars over 12 months 1 for me then one for each of my kids, great guys very knowledgeable and helpful.. see you guys soon for an upgrade

AI replies to messages with promises but no human contact......

Leaves customers with unsafe, undriveable vehicles. No customer service skills and unwilling to return the faulty vehicles. Stay clear.

BEWARE!!!
Do not buy from this company. They are selling unroadworthy cars and have no remorse for doing so.
They seem to make a habit of running a business, scamming people and then closing the business and reopen under a different name and the process starts again.

Please be aware this Company seems to trade under different names and closes down leaving purchasers with un-road worthy cars.
In our experience they are unethical and ignore legal obligations. If in doubt please research the owner. Please do not buy from this company