Smallppt レビュー 8

Smallppt からの回答

2025年2月4日

Dear user, please contact service@smallppt.com directly. We will send you an invoice after obtaining your relevant subscription information. In addition, you can also download the invoice directly through the payment platform.

Smallppt からの回答

2025年1月8日 に更新

Dear User,

Thank you for sharing your experience with us. We are very sorry to hear that your interaction with our service did not meet your expectations.

We are constantly working to improve the speed and quality of our platform, and your feedback on system performance and image quality is invaluable. Regarding the download issue, we understand this must be frustrating, and we would like to clarify or assist you with this process.

To help us resolve your issue and improve your experience, could you provide more details or screenshots of the issue you are facing? Our support team is committed to resolving these issues in a timely manner and ensuring that you receive the most value from our service.

We appreciate your patience and look forward to the opportunity to resolve your issue.

Sincerely,
smallppt customer service team

Smallppt からの回答

2025年1月3日

Dear user, hello:
Thank you for your feedback. At that time, we received your email about the "page stuck" and took your problem very seriously. In order to better understand and solve the problem, we need you to provide relevant screenshots or more details so that we can accurately diagnose and find out the cause. After our internal testing, the system is currently operating normally, so we hope to further analyze whether it is an abnormality in individual cases through your screenshots or other information.
In order to solve your problem as soon as possible, your cooperation is very important, and we hope to receive the relevant screenshots or information you provide as soon as possible.
Thank you for your understanding and support, and look forward to your reply. If you have any questions, please feel free to contact our customer service team at any time, we will serve you wholeheartedly.
Wish you all the best!
Smallppt Customer Service Team

Smallppt からの回答

2025年1月3日

Dear user, hello:

First of all, please allow us to apologize for the inconvenience caused to you. We understand that you may feel confused or even uneasy during use, which is definitely not the service experience we want you to experience.

After verification, we found that you used mailbox A and mailbox B to register and purchase the Smallppt service respectively, and paid for two orders. Subsequently, you filed a dispute with the bank for both orders. For merchants, this situation is usually regarded as an abnormal transaction, so we need to respond and handle it according to the dispute process. During this process, you sent us feedback via email and raised concerns that we may have "set up fraud to cause you to pay repeatedly." We attach great importance to this and would like to take this opportunity to clarify it with you.

We have always been committed to providing users with a safe and reliable service platform and always put user rights first. We deeply regret this situation and hope to communicate with you frankly and help you solve the problem as soon as possible.

Thank you again for your patience and understanding. If you have any questions or need further help, please feel free to contact our customer service team, we will serve you wholeheartedly.

I wish you a happy life!
Smallppt Customer Service Team

Smallppt からの回答

2025年1月3日

Dear user, hello:
First of all, we sincerely apologize for the problems you encountered. We always follow transparent payment rules. You can go to: https://smallppt.com/terms-conditions for details
Smallppt is a team dedicated to providing users with efficient tools. If you are willing to communicate again, we hope to have the opportunity to solve your problems and restore your trust. Thank you for your criticism, which will motivate us to continue to improve.
Wish you all the best!
Smallppt Customer Service Team