Snap Surveys レビュー 

Snap Surveys からの回答

2023年4月19日

Hi Jasmine

Sorry to hear about your poor experience filling out surveys for CINT. We will pass along your feedback to them, but as CINT is a third party company, Snap Surveys has no affiliation with the reward programs or incentive deals they run.

Here is the contact page for CINT if you want to get in touch. https://cint.zendesk.com/hc/en-us/requests/new

Snap Surveys からの回答

2022年11月2日

Hi Kirst

Sorry about your disappointing experience completing a survey.

Unfortunately, our role in executing the survey panel is extremely limited. A third-party company called CINT is responsible for managing it and ensuring it is a straight-forward experience for you.

Every survey has different criteria for who they want to get responses from and it is CINT who controls how this works.

We will pass your feedback along to them, but they will be unable to respond without having your contact details. If you contact them directly they will be able to investigate what happened and respond to you.

Here is their contact page if you want to get in touch. https://cint.zendesk.com/hc/en-us/requests/new

The core business of Snap Surveys is providing survey software to organisations. If you have any feedback regarding using our survey platform – Snap XMP – to run projects then please let us know.

Many thanks,
Snap Surveys Team

Snap Surveys からの回答

2022年10月19日

Hi Duncan
Sorry to hear about your bad experience filling in a survey for CINT. We will pass along your feedback to them.

When a company sets up the survey, they set a limit for how many people they want to respond. This includes things like how many people of a certain age or demographic. It’s likely that the quota had already been met when you tried to complete the survey.

Regarding the price, that sounds strange and is something we will ask CINT for clarification about.

Unfortunately, our involvement is extremely limited. We hope your next experience will be better.

Snap Surveys Team

Snap Surveys からの回答

2022年10月5日

Hi B Black
We’re sorry to hear about your disappointing experience completing a survey.
Unfortunately, it is beyond our control.
The company that created the survey would have set a quota for how many people they wanted to reply based on their own criteria – and it’s likely your response came after the quota had already been met. CINT is responsible for ensuring the survey quotas are set in line with best practice.
We will pass along your disappointment that this did not happen.
Thanks
Snap Surveys Team

Snap Surveys からの回答

2025年3月25日

Hi RJS

Thank you for being a long-standing customer. We appreciate the kind words and will be sure to keep offering great support when you need it.

Many thanks,

Snap Surveys Team

Snap Surveys からの回答

2022年1月26日

Hi

I’m sorry to hear you’re unhappy with your experience.

Snap Surveys is a survey software and research company that helps organisations collect and analyse data on a large scale.

Our role in your survey panel experience is extremely limited; the responsibility of managing that panel is down to Cint (as you have mentioned).

Have you tried contacting them via this link https://cint.zendesk.com/hc/en-us/requests/new ? We hope you are able to get in touch with them.

And if your problem does relate to our survey software or research services, please contact us directly here https://www.snapsurveys.com/contact/ and we’ll be very happy to help.

Thank you,

Snap Surveys Team

Snap Surveys からの回答

2021年6月30日

Hi Tim, thank you for such wonderful feedback. It has been a pleasure working with you these past 5 years and we are so pleased that Snap has proved to be such a valuable tool within the organisation. We look forward to the next 5 years working with you!

Snap Surveys からの回答

2021年6月7日

Thank you for your lovely comments and the fact that you would recommend Snap. I know our support team will be very pleased to hear that they are so helpful, we really do pride ourselves on giving the best support that we can whether it’s a chat on the phone, through training, consultancy, worksheets, videos, support hub or our monthly SnapShot newsletter. When you require more sophistication and flexibility it’s good to know that you use Snaps immense list of features and powerful functionality such as routing and masking, long may your good work continue.

Snap Surveys からの回答

2021年6月3日

Thank you so much for your kind words!

We are delighted you’ve been a user of Snap for such a long time. You’ve probably noticed many changes to our platform over the years, especially since the internet took off.

We hope you get a chance to check out Snap XMP (the next generation of Snap) which we’ve worked very hard on. Just in time for our 40th anniversary celebrations!

Thanks again for your comments. Don’t hesitate to get in touch with our team if you ever need us.

Snap Surveys からの回答

2021年4月12日

Thanks for such a great review Becky, we really appreciate hearing how well Snap is working for our customers.
At Snap, we don’t believe in hidden charges for advanced design features and sophisticated analysis capabilities, email alerts or invitations, they are all included!
We always recommend that people have training which makes using Snap as easy as possible.
And good news....an entire report of tables and charts from Snap can be output to separate files that can then be inserted into a presentation software program such as PowerPoint or word processing package such as Word.
Our support team will be in-touch shortly to guide you through it!

Snap Surveys からの回答

2021年3月29日

Thank you Jonathan for such an incredible review!
It is great to hear how Snap has helped your amazing, successful business grow and thrive. Our clients success is always our goal.
As everyone in Market Research knows, companies are more than their products, they are the people and experiences around them. It is heart warming for us to hear about your wonderful experiences with our teams and our products, and for you to promote and recommend us to your clients is amazing and generous, and we thank and appreciate you for it. We are always here if you need us.

Snap Surveys からの回答

2021年3月5日

We are so happy to hear this Lisa, many thanks for your lovely feedback. Your appreciation for our support team member is overwhelming, and we will let them know about your praise.
We are glad that our Support Team have helped you get the best out of the software.
It is always great when people come back to Snap, and we are excited when users discover all the features that Snap has to offer.
Our training consultants are always there to help and offer bespoke training tailored to your individual projects, so we are always here if you need us!
Wishing you every success on your project, let us know how it goes!

Snap Surveys からの回答

2021年2月12日

Thank you for so many positive comments. We love hearing that new users are getting the assistance they need.
Our teams always try to go above and beyond to get you where you need to be!
We agree the software is amazing...but we can be biased.... and don’t forget you can do so much more than just surveys.
Snap is constantly being used for contactless forms, audits, assessments quizzes, tests and even timesheets!
And if you need any more help or advice, just call us, we are always at the end of the phone!

Snap Surveys からの回答

2021年2月12日

Thank you for your lovely comments and the fact you wouldn’t hesitate to recommend us.
Keeping your projects on track is genuinely a priority for us, so it is always a pleasure to hear how responsive our dedicated Support team is.
We know from our many NHS users that time and security are crucial factors in many projects.
Snap can make working as a team simpler and quicker. Collaboration tools like sharing branded templates, surveys and folders have never been easier to use for teams.
You can trust that security is one of our most important features, your data is safely guarded to the highest possible standard, fully GDPR compliant and always stored in the UK!
Whatever you are working on, you can rely on us!

Snap Surveys からの回答

2021年2月4日

Hi spear

I’m sorry to hear you’re unhappy with your experience.

Snap Surveys is a survey software and research company that helps organisations collect and analyse data on a large scale.

Our role in your survey panel experience is extremely limited; the responsibility of managing that panel is down to Cint (as you have mentioned).

Have you tried contacting them via this link https://cint.zendesk.com/hc/en-us/requests/new ? We hope you are able to get in touch with them.

And if your problem does relate to our survey software or research services, please contact us directly here https://www.snapsurveys.com/contact/ and we’ll be very happy to help.

Thank you,

Snap Surveys Team

Snap Surveys からの回答

2025年3月25日

Hi EH

Wow, that’s a long time. Thank you so much for your loyalty to us. We appreciate you leaving such a kind review and for being such a long-time client of ours.

We’re always here to help if you need us.

Kind Regards,

Snap Surveys Team

Snap Surveys からの回答

2025年3月25日

Hi Sam

Thank you so much for being such a long-standing client of ours. We will pass your feedback to our Development team.

We are very happy to support Researchers like you and will keep delivering our best service to you – hopefully for another 15 year and beyond!

Thanks for taking the time to leave us the review.

Snap Surveys Team

Snap Surveys からの回答

2025年3月25日

Hi Paul

Thank you for joining us. We’re very happy to hear you’ve had a great experience with us.

Please be sure to get in touch if we can help with anything else!

Many thanks,
Snap Surveys Team

Snap Surveys からの回答

2020年8月20日

Hi Kali

I’m sorry you seem to have had a negative experience with Snap Surveys.

Can I just ask – have you used our survey software or research services? Or did you click on a survey panel where you get paid to take surveys?

If you tried to get paid for using surveys, unfortunately, we aren’t responsible for running that panel. That is handled by an external partner company called Cint, who is responsible for the user experience.

Here at Snap Surveys, we provide the software that lets businesses design questionnaires and get real-time reports. We also handle large survey projects for clients. We are not a scam.

We encourage you to contact Cint directly to report any issues. https://cint.zendesk.com/hc/en-us/requests/new

If your problem does relate to your use of our survey software or research services, then please contact us directly https://www.snapsurveys.com/contact/

Thank you,

Snap Surveys

Snap Surveys からの回答

2020年2月25日

Hi Adrian, thanks for your feedback and we do understand your frustration. Unfortunately, the survey was set up by a third-party company and is managed entirely by a panel management company called Cint. We encourage you to contact them directly via https://www.cint.com/contact/ to resolve your issue. We hope this helps.