snitch.co.in レビュー 81

I can relate to reviews here. Product quality is too bad . You will see that after washing. Return / exchange customer support does not exist. Never ever going to use snitch again

Had a very frustrating experience with Snitch.

Order ID: 6859097

I ordered a pair from Snitch Quick (90-min delivery), but the order was not delivered the same day. I was then promised next morning delivery, which also failed.

After that, I clearly requested cancellation since the occasion had passed. Your team confirmed cancellation + refund + compensation.

However, since then:
• I’ve been continuously following up for the last 4 days
• Every time, your team says “refund will be initiated by EOD” — this has been repeated for the last 3 days with no action
• The order has now been falsely marked as “delivered manually”, which is impossible as I’m not even in town
• Even worse, your team is marking tickets as “resolved” without actually resolving anything

I genuinely want to understand —
If a customer is clearly saying the product is NOT delivered, how is the issue being marked as resolved?

There is no proper support access:
• No one calls back
• I have to repeatedly raise tickets
• Wait 1–2 hours just to get on a call
• Re-explain the same issue every single time

This is my first order (~₹3000) with Snitch, and honestly, this experience has been extremely disappointing.

At this point, I just need:
• Immediate order cancellation
• Full refund + promised compensation
• A proper explanation of how this was handled

NO MONEY REFUNDED AND NO RESPONSE AT ALL

I would give negative stars if I could. This is nothing more than a scammer company. DONT SPEND YOUR MONEY HERE! You'll never receive your order and they will refuse to communicate with you

I ordered a jeans from snitch app and it didn't fit me at all and I requested a return order and the pickup was approved. But then I would get the otp for pickup but the delivery associate never called and the pickup failed and they blamed me saying I was not available.
The pickup has failed three times now and whenever I raise a ticket or request a callback from them they say the same repeated prompt like they are sorry and have escalated the matter and it will take 24-48 hours.
Their customer service is pathetic and terrible.
I would suggest everyone to beware of this company and avoid it completely.

Extremely disappointing experience with Snitch online shopping.

I ordered a shirt expecting good quality based on what was shown online, but the actual product was quite the opposite — poor fabric quality, improper fitting, and definitely not worth the price.

The worst part has been the return process. I raised a return request 15 days ago, and till now no one has come for pickup. There has been no proper update, no accountability, and customer support has been unresponsive and unhelpful.

As a customer, this is very frustrating. When a brand fails both in product quality and after-sales service, it completely breaks trust.

I would not recommend Snitch to anyone based on this experience. Buyers, please be cautious before ordering.

The product is of poor fitting compared to gap, levis, pant project, M&S and pepe. When you measure it doesn't add up and not in keeping with international standards. The length is also typically shorter than rest of the brands.

Their website does not display the customer care contact anywhere and customer support bot is useless especially with exchange and refunds. The exchange and refunds policy in order summary does not match what is marketed on website and finally their segregation of offline and online purchases is so outdated a policy in today's omnichannel experiences. Having 30 years of experience in retail and ecommerce, I would fire their ecommerce head.

If you like their brand go to their offline shop. Such experiences give Indian ecommerce a bad name.

I got oversized TShirts and wanted to return. but could not because they never entertained my request.
I have to option but to use them sleeping TShirts.

I suggest you go for good brands instead of these newcomers.

Very disappointing experience with Snitch. I purchased this shirt and wore it only once, and the fabric already developed multiple pulls and small tears across the surface.

This is unacceptable for a brand that markets itself as premium fashion. A shirt should easily last many washes and wears, not fall apart after a single use.

The material quality seems cheap and the durability is extremely poor. Based on this experience, I would not recommend buying shirts from Snitch unless they significantly improve their fabric quality and quality control.

There is no negative review option otherwise it doesnt deserve even 1 star

Snitch spends all its money on performance marketing .. Zero on the garments it sells .. A shirt from snitch will last you three washes before it starts falling apart .. They don't care on retaining customers because there is no dearth of fools who would see snitch ads and buy their mediocre products.

15+ tickets.
Wrong product delivered.
Return picked up.
No refund.
No resolution.
Only false assurances.

Snitch’s online support is completely unreliable.

Worst customer service ever, They disconnected the chat without any answer and also item was missing from the order

Worst shopping experience ever with Snitch. It has been 30 days since my return was approved, and I am still waiting for my refund. Customer support is completely unresponsive — no proper replies on email, WhatsApp, or calls. Every time I follow up, I either get generic responses or no response at all.
This level of negligence is unacceptable for a brand that claims to be “customer-centric.” Holding customers’ money for a month without accountability is nothing short of unethical. I strongly advise others to think twice before ordering, because if something goes wrong, you’ll be left chasing your own money endlessly
Very poor service, zero accountability, and total lack of professionalism.

Worst experience with Snitch. The real problem is their customer support — extremely unprofessional and rude. The agents don’t listen at all, argue unnecessarily, and even disconnect calls mid-conversation. One agent falsely claimed that my issue was resolved, but when I called again to confirm, another agent said it was against their policy and admitted the previous agent had made a mistake. This clearly shows poor training, false commitments, and zero accountability. Very disappointed !!

I ordered a show its worth is 2500 but after 20 days it sole gets disconnecting
Product quality is very poor no response from their side
Please don't purchase from here.

Snitch is one of the WORST companies out there . You CANNOT contact their customer service. It's a fraudulent clothing brand. DO NOT buy from them . I ordered a t shirt and I wanted to return this t-shirt because of the size issue but turns out there is absolutely no customer service department to contact to , for this issue , even after repeatedly writing to them

Very bad experience product never received everyday i call or email them asking for refund they are telling me once they received the product they will issue refund but they are not understanding that product is not delivering to me how they will received the product they actually lost the product and they know so are doing this . i will have to X about this issue but very bad experience. i would suggest to everyone please stick with Myntra and AJIO

Snitch online platform is a big fraud. Their customer care service is of no use. I had ordered a shirt and the put a request for exchange due to size issue, still waiting for my order and every time I am getting a false message from their customer service. Beware and never purchase from snitch

Very bad experience with Snitch. Size fit was completely wrong—the product was much larger than expected. Delivery was delayed without any proper update. Customer support is pathetic: no direct call or chat option, long queues, calls get disconnected, and after 2–3 days someone calls back and talks arrogantly with no resolution. This was my first and last order. Do not buy from Snitch.

I placed my order on November 25 and it was delivered on November 27. While the product itself was fine, the after-sales customer service experience has been extremely disappointing.

I requested a return and the pickup was raised twice, yet it was never completed. I contacted customer care multiple times via chat, phone calls, emails, and even followed up with the courier partner (Shadowfax). Despite all these efforts, there has been no proper resolution or refund till date.

What concerns me most is the lack of coordination and ownership. It took several conversations before anyone identified that the address in the system was incomplete — even though my correct address existed in their records. I eventually learned this only because the Shadowfax agent mentioned the missing house number. This should have been noticed far earlier by the customer support team.

The repeated assurances from representatives did not translate into action, and the delay has caused unnecessary inconvenience, especially since I have an upcoming debit for which the refund amount was important.

I genuinely feel that Snitch needs to improve its after-sales service. The customer experience after purchase has been very poor, and I hope the brand takes this feedback seriously.

I still request the team to complete the return pickup and process my refund on priority so this issue can finally be resolved.

They are waste of time and they booked an return schedule for my product where as i asked for size exchange