Sobeburger レビュー 44

Expectation vs reality.
Almost impossible to contact them so I'm writing a review here. I ordered the OG Chicken burger from the Cheltenham location today and it looked nothing like the photo in the menu. The worst burger I've eve had absolutely shocking I wish I could attach a photo!

SoBe started out great when they were introduced pretty much at the time of the pandemic.

Now they advertise photos of burgers with bulging patties that go from one end of the bun to the other end. When receiving this, what you receive is a patty that is half of that size almost.

This is in violation of Consumer Bill of Rights and also our trading standards in the UK and is not ok at all.

I won't be giving my custom to SoBe even if they amend this. This is not a genuine error like products out of stock or wrong product by mistake but shows they are manipulative and creating distrust for the future which is a crap business model.

Ordered the confit garlic cheeseburger but was not expecting that it would come without veg. The burger was cooked to perfection. Too much garlic source though, on the fries. Delivery was on time.

Absolutely disgusting straight to the bin! Got photos as well if I could upload it would be great! By the way ot was a SOBE Balham.

I live in Plymouth and absolutely rate SOBE in Plymouth. While working in Bristol I decided to order from deliveroo not thinking anything of it. It was disgusting, and nothing like sobe I tasted before. Upon investigation there sobe came from a kebab house? And it was basically a cheap frozen chicken fillet. Even the chips were terrible and covered in black crap. The fryer clearly needs cleaning. Was actually really difficult to chase down where my delivery came from. It should be criminal!! Big shame as I've always been so loyal to them.

I have ordered many times before but this took the mickey. I had my order plus a box of Kitchen waste which after going through Justeat I managed to contact the store. They said it was someone's food by mistake. It was off cooked crabstick. Off Frankfurters. Burnt red onion and peppers. Greenford Franchise aka Chicken Guys. I felt sick.

SoBe Burger in Braintree Essex. Ordered through Uber Eats, they managed to get 2 out of 7 items correct. The biggest mistake was the Vegan burger was meat. It does not help you can not call the restaurant, probably why no care goes into it. The food that was correct was disappointing.

should be a big fat 0 stars.
Camberley branch ordered via Deliveroo. Food totally not as described, reporting them to local trading standards and food hygiene. Please do not order or buy from this company. Breaches all trading standards rules and regulations. Total misrepresentation by Deliveroo.
Con, theft, disgusting, No refund offered. Pushing my complaint to very department possible.

Seriously a poor experience with overcooked, dry, bland and dire food (with frankly and absolute howler of a bun)
They sell the dream on the website but quite honestly the worst burger I have ever had in Cheltenham.
With the burger scene being exceptional in Cheltenham with Holee Cow and others, this outfit can ill afford to sit on their laurels.
Personally I would avoid at all costs unless they address the quality issues rapidly.
Order delivered by Deliveroo on the 12th April ( O/No 2463)
Expect this not to be read, but feel that my Sunday treat was a waste of time and have been robbed in broad daylight.

Horrible experience never order from here again, a simple burger came after 2 hours cold and disgusting!

If I could 0 or a big - I would
Worst experience I have ever had for a take away.
Ordered from Stoneleigh…
my burger was dripping in fat and one bite was enough. An apparent treat for the family has turned into a disaster. The only thing that was edible out of the whole order was the chips.
The restaurant details for Sobe are non existent even on their website and can’t write reviews either on website ( I wonder why).
AVOID AT ALL COSTS

Order from Gosport Sobe. Most the order was missing. No contact number for the company or placed used. Have to wait for just eats to hopefully refund. As no way to dispute with Sobe directly.

Ordered from the Margate branch looking at the burger descriptions and photos. What was delivered was definitely not what was expected. No cheese, minimal pickles and no crispy onions

Ordered almost £30 worth of food on the Just Eat app. Order confirmed, waited and hour, Just Eat app says delivered. Food never turned up. Theres no number for the restaurant.
Absolute scam.

What an amazing burger experience - went to the Plymouth one a couple of weeks ago and we were delighted by the whole thing - friendly staff, excellent system of ordering and most importantly wonderful food - best fast food experience in a long long time - thank you!

it was very dry and tasteless i don't recommend anyone to order everything i ordered i threw away the worst burger i've ever tried and it was also very oily i don't recommend you to order it if you don't want to end up in the hospital

Ordered a Cheeseburger but they gave me some weird chicken burger. Also they never pick up. Food looks nothing like the menu. 100% avoid!

From Bristol branch. Ordered on just eat.

I went there on the date of Saturday 17th of January in the evening went witj my cuzin to the branch in Ealing there were 2 staff members working on shift and took forever to make the food I was in the shop for more then an hour after paying and still no food came I got angry and demanded a refund which then put me in a spot where I had no money left in my account and was made to wait for a refund after 3 days also within the tension of me getting angry I saw the staff drop the food on the floor and then picked it up made it look like it didnt drop and handed it to a customer I made the customer aware too

Ordered food today from SoBe Hampton, however after nearly 1 hour the food had not turned up. App showed "delivered" but it was not. Delivery driver stated it had to be taken back to the restaurant and to ring them.
Called the restaurant and the person I spoke to on the phone was a complete numpty. Made zero sense and kept telling me to contact SoBe. Turns out they use Village Grill to fulfill their orders in the area (dont disclose that anywhere) No offer of help, support or more importantly Food. £40 out of pocket trying to get the money back from the ordering platform whilst making some toast.

Don't usually try new food places as they are usually a complete let down. Well done SoBe for cementing that theory.

West byfleet Sobe
Ive ordered from this place several times. In the beginnning when they first opened - the food was ok. I ordered a chicken burger for my mother once & for the rest of the family we ate regular smash burgers. My mother had severe food poisoning that same evening (vomiting all night and the following day) - By mistake i ordered again earlier in Dec 2025 (with my father) - the quality was terrible, im not sure where they source their chicken but it is either very low quality or frozen for years it was inedible & i wouldnt even feed it to my dog. My parents are in their 70's.... My younger brother also ordered a smash burger more recently, he explained to me that it was burnt to a crisp and tasted like charcoal.... very disappointing on all 3 occasions. Order with caution from this establishment.... i called to complain about the quality of the most recent order, the staff offered to prepare another burger to replace the order we were unhappy about, i did not accept this nor did i want a refund - i would never order from this place again.Quality is terrible and we were served food poisoning on two occasions. Be careful- especially if you are ordering for older folks.... disappointing and dangerous. Tbh