Ordered the sofa on Sunday and it was delivered Monday! The customer service from the team at Sofas and Friends have been amazing. The sofa was delivered by Adi and Josh who were fantastic - very fri... ãã£ãšèŠã
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Amazing quality sofa. It really is beautiful and I've already had many compliments. Andy and James who delivered my sofa went above and beyond to install and bring it in. Best delivery I've ever had.... ãã£ãšèŠã
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Cannot fault the delivery guys. Despite challenging stairs to get up to my house, and being told to refuse delivery by the office, they managed to get the sofa up and into the house. Really appreciate... ãã£ãšèŠã
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I was a little bit nervous parting with over 2k to an online business. Furthermore not even sitting on the sofa. I needn't have worried. Sofas and Friends did exactly what they said they would and del... ãã£ãšèŠã
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351 Purley way, CR0 4NW, Croydon, è±åœ
- 02086800933
- sofasandfriends@gmail.com
- www.sofasandfriends.co.uk
4.8
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Exceptional Customer Experience
I found the customer service at Sofa and Friends exceptional. I felt so overwhelmed about buying the right sofa to meet my families needs. They went over and above to make sure I got the right sofa for me, I found them very helpful and I highly recommend them.
2026幎5æ29æ¥
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SOFAS and FRIENDS ããã®åç
Thank you for your lovely review. We're so pleased we could help you find the right sofa for your family. Your recommendation means a lot to us, and we hope you enjoy your new sofa for many years to come!
Absolutely brilliant
Absolutely brilliant. Great products at affordable price point. Customer service is outstanding and so is their delivery partner. Would highly recommend to anyone looking for a new sofa.
2026幎5æ22æ¥
SOFAS and FRIENDS ããã®åç
Thank you so much for your kind words! Weâre thrilled to hear you had such a positive experience with both our products and customer service. Itâs wonderful to know our delivery partner also met your expectations. We truly appreciate your recommendation.
Sofas so comfy I fell asleep in theâŠ
Sofas so comfy I fell asleep in the shop they gave me a blanket and told me to sleep well. Great customer service and quality sofas I would recommend.
2026幎5æ19æ¥
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SOFAS and FRIENDS ããã®åç
Thank you so much for the lovely review! Weâre glad our sofas were comfy enough for you to drift off ð It was our pleasure to make sure you were comfortable. We really appreciate your recommendation and hope to see you again soon!
I was really concerned about ordering aâŠ
I was really concerned about ordering a sofa that Iâd never seen or sat on but I wasnât disappointed Iâm over the moon. The whole ordering process was simple and it was delivered within 4 weeks like promised and the 2 delivery guys did a fantastic job everything went perfectly.
2026幎5æ22æ¥
SOFAS and FRIENDS ããã®åç
Thank you so much for your wonderful review! We completely understand how worrying it can be ordering a sofa without seeing it in person, so weâre delighted to hear youâre over the moon with your choice. Itâs great to know the ordering process was smooth, delivery was on time, and our delivery team looked after everything so well. We really appreciate your support and hope you enjoy your new sofa for many years to come!
Outstanding customer service from startâŠ
Outstanding customer service from start to finish, amazing sofa and chair top quality and amazing delivery service the guys were spot on, shout out to Claire for getting this delivered in under a week for me x appreciate you all
2026幎5æ20æ¥
SOFAS and FRIENDS ããã®åç
Thank you so much for your lovely feedback! Weâre thrilled to hear youâre happy with your sofa and chair, and that the whole experience met your expectations from start to finish.
Weâll be sure to pass your kind words on to Claire and the delivery team, theyâll really appreciate it. Enjoy your new furniture, and thank you again for choosing us .
Fantastic service and beautiful custom Movida,, Tignes sofa & chair
We recently ordered a custom Movida, Tignes sofa (which everyone who comes over loves) and matching chair & Stool (which we love) from Sofa & Friends and honestly couldnât be happier with the whole experience.
From start to finish, the communication was excellent, we were kept updated throughout the delivery process and the team was always helpful, responsive, and easy to deal with.
The quality of the furniture is fantastic, and the customisation turned out exactly as weâd hoped. Itâs clear they really care about both the product and customer experience.
Great service all round and weâd definitely recommend them to anyone looking for high-quality sofas and genuinely good customer support. Many of our family and friends are in the middle of placing orders
2026幎5æ18æ¥
SOFAS and FRIENDS ããã®åç
Thank you so much for your amazing feedback.
We are absolutely delighted to hear how happy you are with your Movida and Tignes sofa, along with the matching chair and stool. Itâs wonderful to know that both you and your guests love them.
Your kind comments about our communication, service, and furniture quality truly mean a lot to the whole team.
We also really appreciate your recommendation and support it means so much to hear that your family and friends are now placing orders with us as well.
Thank you again for choosing Sofa & Friends. We hope you continue enjoying your furniture for many years to come.
Kind regards,
Sofa is perfect so cosy and greatâŠ
Sofa is perfect so cosy and great quality and the 2 delivery men were lovely very polite on time and took all packaging away
2026幎5æ13æ¥
SOFAS and FRIENDS ããã®åç
Thank you so much for your lovely feedback! Weâre so pleased to hear youâre happy with the sofa and that the delivery team provided such a great service. Enjoy getting cosy on your new sofa!
Have just received my Beautiful sofaâŠ
Have just received my Beautiful sofa and chairs, the material is lovely so comfortable firm as we wanted but not to firm. Definitely recommend Sofa & friends and there customer service.
2026幎5æ15æ¥
SOFAS and FRIENDS ããã®åç
Thank you so much for your wonderful feedback! Weâre delighted to hear you love your new sofa and chairs and that the comfort is just right for you. It means a lot to hear youâd recommend Sofa & Friends and our customer service.
My sofa is amazing!!!!
2026幎5æ15æ¥
SOFAS and FRIENDS ããã®åç
Thank you so much for taking the time to share your feedback with us.
I'm super happy with this company andâŠ
I'm super happy with this company and the service provided. My sofa was pristine and the team are so helpful. A pleasure to deal with. Thankyou sofas and friends. I've had my sofa for 6 months now and I just wanted to extend my gratitude!
2026幎1æ1æ¥
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SOFAS and FRIENDS ããã®åç
Thank you so much for your kind words and continued support! Weâre absolutely delighted to hear youâre still loving your sofa after 6 months. Itâs wonderful to know you were happy with both the quality and the service from our team. Your feedback truly means a lot to us thank you again for choosing Sofas & Friends!
Couldnât recommend this company more
Couldnât recommend this company more. Got lots of samples of material amazing customer service fast delivery delivery man put the sulfate where it needed to be took all the rubbish with them very polite. âïžâïžâïžâïžâïž
2026幎5æ15æ¥
SOFAS and FRIENDS ããã®åç
Thank you so much for your amazing review! Weâre delighted to hear you had such a positive experience from choosing your fabric samples right through to delivery. Itâs great to know the delivery team were helpful, polite, and left everything tidy for you. We truly appreciate your recommendation and your 5 stars thank you for choosing Sofas & Friends!
Sofa looks the part at the beginningâŠ
Sofa looks the part at the beginning but after a while the cheap material starts to disintegrate and cause sagging material, I was offered compensation for the area affected and told it was a small issue to now see the whole sofa has now collapsed in materials and looks sagged, I was told this is because of using to much !! I use this sofa very little Abd itâs only 9 months old !! I dread to think how it would look at 2 years old , I was never given an apology & basically made to feel the issues are from over use . Looks a good sofa but the material donât last & they use cheap piping causing it to disintegrate rapidly . Donât buy your sofa from them unless you want a long stressful situation on your hands . Ohh yeah and the ottoman turned up broken and that was quickly sorted but still itâs been nothing but hell!! I was asking for it to get fixed but apparently this isnât something they offer as itâs time consuming & very expensive. Yes they give me compensation but only because they made me have time off work to get the ottoman part fixed and for the small issue which is now covered half my sofa . 3 cm fault now turned into 90 cos I mark it & itâs getting worse each day, like I say nice to look at but wonât last long !!
2026幎5æ15æ¥
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SOFAS and FRIENDS ããã®åç
We are truly sorry to hear that you remain dissatisfied with your sofa. When your initial concerns were raised, we offered you the option of a return and a full refund, however, you explicitly chose to keep the sofa. At that time, as a gesture of goodwill, a substantial compensation payment was agreed upon and accepted by you as a full and final resolution to the matter.
While we understand you have since reached out to us again, we have carefully reviewed the history of your case. As we have already provided a financial settlement intended to resolve this matter permanently, our position remains unchanged.
We always aim to address complaints fairly and reasonably, and we are disappointed that you are unhappy with the outcome, especially given that the compensation was accepted as a final settlement after your decision to retain the sofa. Please understand that we cannot continue to offer further financial compensation for the same issue once a final agreement has been reached and accepted. We firmly believe this matter was handled appropriately and in line with our previous agreement.
I am really happy with my tignesâŠ
I am really happy with my tignes electric sofa.From start to finish sofa and friends were amazing. They kept me updated on delivery and it came really fast.The men who delivered to my upstairs flat were really friendly and professional.
2026幎5æ12æ¥
SOFAS and FRIENDS ããã®åç
Thank you so much for your lovely review! Weâre delighted to hear that youâre happy with your Tignes electric sofa and that you had a great experience with us from start to finish.
Weâll be sure to pass your kind comments on to our delivery team theyâll really appreciate it.
Fantastic !!
Fantastic !!! Highly recommended
Staff are brilliant and very helpful
10 ð
2026幎5æ7æ¥
SOFAS and FRIENDS ããã®åç
Thank you so much for your amazing feedback! Weâre delighted you had such a fantastic experience. Your kind words about our staff mean a lot to us, and we truly appreciate the 10 â recommendation.
Beautiful sofa
We changed our mind on the type of cushions we wanted and the company sorted the order with no questions. Delivery was when they said it would be and the guys unpacked and put it together . Once that was done we could really see what a beautiful piece of furniture we had purchased. We love it
2026幎5æ8æ¥
SOFAS and FRIENDS ããã®åç
Thank you for your wonderful review! Weâre so pleased to hear that you love your new sofa and that our team could help make the change to your cushion choice quickly and easily.
Itâs great to know the delivery and assembly went smoothly, and that once everything was in place you could fully appreciate what a beautiful piece of furniture it is. Thank you again for choosing us we hope you enjoy your sofa for many years to come!
Perfect from start to finish, thank you.
Very responsive online and via Whatsapp with helping to decide on which model and colour to choose, as well as working out the dimension for a smooth delivery. The sofa arrived within 2 weeks. My husband said the delivery team were super efficient and we are very happy with our purchase. Would highly recommend. Thank you!
2026幎5æ8æ¥
SOFAS and FRIENDS ããã®åç
Thank you so much for your lovely review! Weâre delighted to hear that you had such a positive experience from start to finish.
Itâs great to know our team could help you choose the right model and colour, as well as ensure everything was measured correctly for a smooth delivery. Weâre also pleased to hear the delivery team made such a great impression and that youâre so happy with your new sofa.
Thank you again for your recommendation and for choosing us we truly appreciate your support!
Best sofa factory in the UK
2026幎5æ6æ¥
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SOFAS and FRIENDS ããã®åç
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this
Super quick delivery and communicationâŠ
Super quick delivery and communication the sofa is unreal so so happy with it worth every penny !!!
2026幎4æ29æ¥
SOFAS and FRIENDS ããã®åç
Thank you so much for your amazing feedback! We're thrilled to hear youâre so happy with your sofa and that the delivery and communication met your expectations. It means a lot to us that you feel it was worth every penny, enjoy every moment on it!
SOFAS and FRIENDS ããã®åç
Thank you so much for your recommendation! We're delighted to hear you're finding the sofa both comfortable and reliable. It really means a lot to us, enjoy!
Beautiful sofa
Beautiful sofa, a bit stiff to lift the chaise but hopefully thatâll free up a bit with more use. Delivery drivers were great, put it where I asked, unpacked it and built it together and tested it before leaving.
A+++
2026幎4æ29æ¥
SOFAS and FRIENDS ããã®åç
Thank you for your wonderful feedback! We're so pleased to hear you love the sofa and had a great experience with our delivery team, theyâll be happy to know their effort made a difference.
We appreciate your note about the chaise as well; it should become easier to lift with regular use, but if you have any concerns, feel free to reach out to us anytime.
Thanks again for the A+++ rating
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