Source Wood Floors レビュー 

This was a hard one to review until they said they would take a week to refund. I cannot recommend and would suggest avoid this company.

Order on 8/2/23 - 1500 wood flooring

Phoned next morning to confirm they received. Sharon was great and helped organise quick delivery. She even substituted the original order with bigger size to get it quickly.

14/2
Delivery day. Receive phone call and email that delivery truck broken down. Rescheduled for a couple of days later.

17/2
Second delivery day
No arrival by 4pm. Phone Sharon who gets on the case and get phone call from transport company. They cancelled the delivery at 1pm and even he doesn’t know why. I suspect because it is fri afternoon! Rescheduled for mon.

Mon 20/2
Delivery does not arrive by 12. Phone calls and it is definitely scheduled for 2-4pm. It finally arrives near 5pm. It is kerbside delivery with a large pallet with the flooring wrapped up. Not sure if they are in boxes or free. Before unloading I take photos and it is not the same colour as ordered. Paperwork does not say anything about the order just my name spelled incorrectly. I refuse order and send the photo to the company. Sharon agrees that it is the wrong colour.

Then I get an email stating that it was the right colour but the flooring was put upside down and that’s why I could not see it!! How can I check if it’s upside down with no contents info?

I asked for refund 3 times and finally after raising an issue through PayPal they agreed.

23/2
Still no refund and no flooring. I cannot order more as I need the refund to order it.

PS I have now found new flooring at a much better price but still no refund.

Now been told will take 7 days to get refund. Unacceptable. I have reduced down to 1 star. I was giving them benefit of doubt previously.

Received excellent customer service from this company, ordered a sample of flooring which I received really quick and free! I only knew how to measure in ft so I emailed my measurements and they told me how much I needed and quoted me a price which was half the price of other websites for the same flooring, excellent delivery also. Would definitely recommend them to anyone.

Friendly accommodating good delivery

Won't be laying until 1st week March, not checked all boards or scotia yet

Customer service people were excellent. Large order delivered a long way without any issues. We love our choice!
Edit: We thought we had ordered too much (we didn't after all) and the staff were again extremely nice and helpful. Very excellent customer service, a pleasure to deal with.

First class service while placing my order. Speedy, professional and efficient.

Great service! Thank you

Great customer service and timely delivery.

I don't usually write reviews but I feel i really need to in this case to show my deep appreciation for the amazing customer service I have received from Source Wood Floors.
Sharon went out of her way to send me pictures of different types of wood as I was really pushed for time. She gave me a lot of advise and dedicated a lot of her time to make sure i would choose the right flooring and that I could get it in time for when I needed it.
Sharon knowledge, helpfulness and support made the whole process easy and stress free.
The quality of the wood I have received is so outstanding and it looks so good that even the carpenter who did the flooring was totally impressed and wants to buy the same for his own house!

The service and help that I received from Sharon was excellent. I had a query which I asked a number of flooring companies about and Sharon at Source Wood Floors, was by far and away the best one I spoke to. I cannot recommend Sharon or Source Wood highly enough, excellent

An easy transaction and worked to ensure delivery was on a day that suited me.

Used them for the 1st time.
What I got is what they showed me. This is important when buying wooden floors. Delivery time was good as well as customer assistant's.

Fantastic customer service from Sharon! Quick response times and nothing was too much trouble. Thankyou Source Wood Floors!

Great experience and very easy to order. The customer service team (Sarah and Sharon) were excellent and kept me informed all the way through. Fab prices too!
Would definitely use again.

Spoke to a very helpful lady on the Thursday,the sample arrived in the post on the Friday. Spoke to the same lady that day to place an order which arrived on the following Tuesday. Excellent service.

Sarah was very responsive, helpful and friendly. Thank you!

Absolutely cannot fault Source Wood Floors themselves, incredibly competent and helpful, very quick with updates and always willing to help. The products that were delivered directly from them arrived exactly on time and as described, unfortunately due to our location in Scotland a 3rd party courier caused a few issues with delivery dates for other products, but Sarah, our contact from Source Wood, was incredibly helpful throughout and got it sorted quickly. We'd definitely buy from Source Wood again.

Quiet efficiency, helpful on the telephone and delivered as expected and on time.

Super service. I probably could have hunted around and got a cheaper price but Source Wood Flooring had the product in stock and my order was delivered within a day or two of being placed, with updates along the way. What is more, I could talk to a friendly person who understood the details that I needed. And it was local. What is not to like. Great service. Thanks Sarah and Sharon

Very helpful staff, prompt delivery