SPAN.COM レビュー 1,510

SPAN.COM からの回答

2021年2月18日

Thank you for the 5-star review Jax and for letting us know that you found your order with us as good as we often claim. Thank you for the vote of confidence and for choosing SPAN.COM. Have a lovely week.

SPAN.COM からの回答

2021年2月18日

Thank you for the full score review Simon and for letting us know why you were pleased with your order from us. Glad to hear that our support teams, as well as our build and test services, were as good as we claim. Have a lovely week.

SPAN.COM からの回答

2021年2月18日

Thank you for the 5/5 review and for choosing SPAN.COM. Have a lovely week.

SPAN.COM からの回答

2021年2月15日

Thank you for taking the time to share your feedback with us, Abdullah. Although we are sad to see that you gave us a one-star, we do think that further elements to your order be highlighted. I have spoken with Paywand in the technical sales team and he made it clear that your order was not going to be shipped and that a refund was going to be processed as soon as possible. It was also made clear that we are under exceptional working arrangement changes currently with a national lockdown and key members of our team working remoting (including finance teams) in the case of your order, the refund process requires additional verification on our payment system side, that we are resolving. You are not being ignored by our team and updates on this are being provided as they happen. We are sorry to hear that you felt let down on this occasion and nevertheless hope you were able to facilitate your storage needs elsewhere. We will continue to arrange your refund and nevertheless hope you have a lovely week.

SPAN.COM からの回答

2021年2月15日

Thank you for the full score review Tim and for choosing us for your data storage needs. Glad to hear that our build and test services were of use to you and you were able to receive your solution, ready to go, straight out of the box. Thank you for your order and have a lovely week.

SPAN.COM からの回答

2021年2月12日

Thank you for the five star review Yuri and for your kind words for our support teams at SPAN. Glad to hear that we earned your recommendation and thank you for your order. Have a lovely weekend.

SPAN.COM からの回答

2021年2月11日

Thank you for the full score review Steve and for choosing to use our free build and test services. Glad to hear that we could supply you with the right solution or your needs. Have a lovely weekend and thanks for shopping with SPAN.COM.

SPAN.COM からの回答

2021年2月10日

Thank you for the 4 star review John and for highlighting your satisfaction with the product. I have looked into this order and as you correctly highlight, despite you ordering in the evening and the order leaving us the next day, the courier did not deliver the item in the window provided. We apologise on their behalf and although this a failure on their part, this, of course, is still on us for highlighting their service to you. We nevertheless hope that you have years of data storage services from the DS220+ NAS and hope you choose SPAN again for your next solution. Have a lovely week.

SPAN.COM からの回答

2021年2月10日

Thank you for the 5/5 review John and for choosing SPAN.COM for your data storage solution. Glad to hear that we lived up to your expectations and hope we see you again for your next purchase. Have a lovely week.

SPAN.COM からの回答

2021年2月10日

Thank you for the 4-star review and for highlighting what stood out for you in your order with us. I have spoken with the tech team regarding this order and as I understand it, the build time that this unit and it's media took exceeded original expectations and that led to the order missed the daily collection window. We apologise for this and do try our hardest to highlight at checkout that the delivery times for items that include the free build and test services are estimates and can differ depending on some hardware configurations. We will endeavour to make this clearer at checkout, as we might not be as clear as we should be on this. Thank you for choosing SPAN.COM and we hope you enjoy your new data storage purchase. Have a great week.

SPAN.COM からの回答

2021年2月8日

Thank you for your 4 star review John and for your honest feedback. I have looked into this and it would appear that the delay was due to the build configuration taking longer than expected. You are indeed correct that we should have highlighted this to you before you feeling compelled to contact us. This is usually a semi-automated feature that if an order is due to leave us on X day and it is not in the warehouse, then a member of that team would communicate with tech to find out the usual (typically RAID config build times). However, we have recently had to change working patterns/communication in the current lockdown (reducing on-site staff in key areas) and it resulted in a delay in this usually reliable communication. Nevertheless, we did not relay this information quickly enough on this occasion and you should not have had to contact us to find out this information first. We apologise for the delay on your order and hope this does not detur you from choosing SPAN.COM in future. Have a lovely week.

SPAN.COM からの回答

2021年2月8日

Thank you for the full score review and for highlighting our free Spanstor Build and Test services, as well as our speedy shipping and online video tutorials. Glad to hear we would help you with your data storage needs. Have a lovely week.

SPAN.COM からの回答

2021年2月8日

Thank you for the 5 out of 5 review Benno. We are glad to hear we lived up to your expectations and have your future business! Thank you for the awesome feedback and have a lovely week.

SPAN.COM からの回答

2021年2月5日

Thank you for choosing SPAN.COM Daniel and glad to hear we lived up to your expectations. We hope to see you again next time you need data storage advice or a solution. Have a lovely week.

SPAN.COM からの回答

2021年2月5日

Thank you for your full and frank review. When it comes to ordering with us and exporting to another region of the world, applying tax calculations in advance is something that we are looking into, but is much easier said than done. We sell quite diverse solutions and in many cases the contents of even a single piece order cover multiple tarrif and item codes, that differing different world regions. Miscalculating this can result in too much or too little being charged in advance of an order. Alternatively, there are paid services that can be arranged by us on these orders to get this established with a degree of precision before shipping an order, but would either require the average order price to rise (to obsorb this service) or would require a 'general sum' to be charged at checkout and then after calculation is established, the difference refunded to the end user - still dependant on satisfaction from the end user. As mentioned, we are looking into options on this currently and till a firm way forward is established, we are highlighting (as you mention) that there may well be fees on imports if ordering from us in the UK that differ depending on the regions. We have been exporting solutions for over 25years to almost universal praise and the have tried numerous different methods to tackle this, however, we are a relatively small business and any solution that we implement at our checkout needs to be both satisfactory for current customers and to continue offering solutions in future for future customers. We appreciate that this is a much broader concern and not one that should be placed at your door, but we just thought it best to explain in response to your review. Regarding the AU plug adapter, we apologise for this oversight and I understand a refund was extended to you when this was highlighted. Nevertheless, we can appreciate that for many reasons you will likely not choose SPAN.COM for your storage needs in future and regardless thank you for your order and for choosing SPAN.COM. Have a lovely weekend.

SPAN.COM からの回答

2021年2月5日

Thank you for your 5 star review Chris and for highlighting how Lucas in the technical sales team and Robbie on YouTube was able to help you with choosing the right data storage solution for you. Thank you for your choosing SPAN and have a lovely weekend.

SPAN.COM からの回答

2021年2月2日

Thank you for the 5/5 review Steve, as well as for highlighting how our team was able to answer your questions before pulling the trigger on your order! Thank you for your recommendation and we look forward to helping you with your data storage requirements next time. Have a lovely week.

SPAN.COM からの回答

2021年2月2日 に更新

Thank you for your full score review William and for your praise of our support and logistics services. We are grateful for your personal recommendation and hope you see you again soon. Have a lovely week.

SPAN.COM からの回答

2021年2月2日

Thank you for the 5 star review and for choosing SPAN for your data storage solution. Glad that we lived up to your expectations and we hope you enjoy your brand new Synology DS220J NAS Drive. Have a lovely week.

SPAN.COM からの回答

2021年2月1日

Thank you for your 4-star review James, as well as for being fair in your feedback and letting us know how we can improve things in future. I have spoken with the web team and they highlight that there is a note during the checkout process with SpanStor builds that details that in the event of a build being selected without a configuration, that we will set it up with a 1 disk redundancy (eg RAID 1, RAID 5, SHR, etc). However, it is now especially bold/loud in its presentation - this will be addressed and certainly serves to show that feedback is important, as we would not know this is something we need to address, thank you.

Regarding the drives media being removed from your NAS chassis in transit, this is a precaution we employ in certain desktop NAS chassis (eg if they have removable front panels, use non locking mechanisms or are very front heavy) as otherwise heavy shock in transit can damage the drive media or can force the drives+trays out of their respective slots and cause a large amount of damage in motion. However, we should perhaps make it clearer in our reasons for doing this on our site and will address this in the UI on the respective pages. Thank you for choosing SPAN,COM for your storage needs and hope you consider us for your next data storage purchase in future.