Best customer service, I made an order however I used the wrong address by mistake, I received a refund , and they sent me new order free of charge and added a brush as gift . I ll be order more brush... もっと見る
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レビュアーのコメントを見てみましょう
I ordered a gorgeous brush set from spectrum. Unfortunately during transit the box was damaged and wet when it arrived. I contacted spectrum and spoke with Hannah who sent out a new set straight away... もっと見る
企業が回答しました
Spectrum Brushes are a must-have if you love pretty, effective makeup tools. Not only are they vegan and cruelty-free, but the soft bristles blend makeup beautifully, and the sturdy, pastel-colored ha... もっと見る
企業が回答しました
Spectrum has excellent customer service! I had issues receiving my delivery due to a courier problem, so I reached out via email and spoke with Hannah. I was genuinely impressed by her profession... もっと見る
企業が回答しました
企業情報
当該企業による記述
Shop affordable luxury at Spectrum Collections. We design high quality makeup, brushes and tools for all beauty lovers. 100% vegan and cruelty free.
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The perfect brushes
The perfect brushes. And my go to fave for the foundation blending sponges. I also recently got some for my daughter who loves experimenting with makeup now she’s older. They do some of the cutest bits with characters 😍💗🍒
HORRIBLE CUSTOMER SERVICE
Great brushes, HORRIBLE CUSTOMER SERVICE. I never even got 3 of the items I paid for. I reached out to customer service over 13 times to no avail. They wouldn’t replace the missing items. They only offered a refund on 10% of the shipping cost for the defective, half untapped box they sent me.
After much pushback they agreed to send me a replacement. Every time I’ve asked for a replacement shipping confirmation / tracking number; they ignore me or start giving tracking numbers for other orders I placed - completely unrelated.
They’re great if you actually get your stuff. If you don’t, you’re screwed! You’re just out the money. They still owe me over $50 and they won’t be refunding the missing items or shipping them.
I have to dispute the purchase. I should get my money back considering I have 36 screenshots of proof. It’s just frustrating to have to go through all this hassle.
I wish they would replace Ella. She is completely incompetent and does not bother reading the emails at all. She lies, deflects, and places blame on others.
0/10 don’t recommend because they literally STOLE from me. I’m filing an FTC.GOV complaint to. They aren’t abiding by their own policy online or US consumer protection laws.
Brilliant brushes
I love these brushes so soft to use, also clean well too! I got the mini Disney sets and I love them. They are perfect for travel size!
Quality brushes for the highend price!
Spectrum brushes are perfect for everyone, whether you're a beginner to the makeup world or work in the makeup industry, Spectrum provide top quality brushes! I bought the 35 piece marble set last year and the quality has stayed consistent throughout the year!
Best Makeup Brushes
One of the best makeup brushes I’ve used so far! The brushes are so soft. Easy to to apply makeup! Literally obsessed with it! 🤍
The best quality-price design ever!
The best quality-price design ever!! The brushes are so good, the shipping works well, and the support team is the best. always attentive to detail. Love it!
no one compares
I love spectrum, have used them religiously since I was a teenager and in my opinion no one compares for quality, price & style!
It’s the best!
It’s the best! Just got my first delivery, i must say..the quality of brushes are top notch. Delivery was super quick & arrived safely with beautiful package. Highly recommend
Spectrum is the best beauty brand ever…
Spectrum is the best beauty brand ever from there services to there prices and on trend products. There always a highlight to use because there versatile and quality.
Spectrum is the BEST!!!
Spectrum is actually one of the best makeup brush brands that I have come across! The quality is just amazing!!✨
The options in styles and colours are great cause you can pick brushes that fit your style and aesthetic! Would always recommend for a first time beauty buyer or professionals!🩷
Love Spectrum Collections brushes
Love Spectrum Collections brushes. They are cruelty free, vegan but high quality brushes. A brush for everything and they come in the cutest packages and collabs. Recommend these to everyone.
I literally love the brushes
I literally love the brushes, its so soft and so cute! 100% worth the money.
Spectrum collections are amazing
Spectrum collections are amazing! They offer a wide range of colourful and high-quality brushes that make applying makeup a fun and stylish experience. Each collection has its own unique vibe, whether you're into bold and vibrant designs or more subtle and chic styles. The brushes are not only beautiful but also perform really well, making them a must-have for any makeup enthusiast.
Spectrum brushes lover!
I’ve used spectrum brushes for years and they are brilliant quality. The brushes are incredible and don’t get me started on the packaging and designs!
Brushes you must own
Absolutely love this brush set. Perfect for applying all types of makeup products - every brush you need to complete your look. The brushes are comfortable to hold and sit nicely in your hand. The bristles are soft and gentle on the face and hold their form well. My favourite set are the marbleous set- but only thing is the handle tend to change colour slightly but not major and does not affect the effectiveness of the brushes. Overall I love the brush 💕💕
Love spectrum
Absolutely adore spectrum collections , as a woman who struggles with makeup, these brushes make my life so much easier and leave my makeup looking flawless

Spectrum Collections からの回答
Super impressed as a first-time customer
I've received my first brushes from Spectrum Collections and I'm very impressed with the quality. From placing the order, shipping notifications, and even the packaging and craftsmanship that went into making each brush is a win for me. I love that this brand is also cruelty-free and puts such thought into their designs and collections. Each brush and tool is functional yet a showpiece in their own right. I cannot wait to make another order!

Spectrum Collections からの回答
My go-to makeup brushes!
I’ve been using Spectrum Collections makeup brushes for literally years and I can’t recommend them enough. I love that they are cruelty free and vegan and I also like that they release so many lovely limited edition collections (which also make great gifts!)

Spectrum Collections からの回答

Spectrum Collections からの回答
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