Spinney Motorhomes & Caravans - Flintshireレビュー 

Spinney Motorhomes & Caravans - Flintshire からの回答

5日前

Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your experience has not met your expectations and appreciate how frustrating the delays and lack of communication have been.

We acknowledge that you reported the concerns with your Volkswagen California promptly after purchase and entrusted us with investigating and resolving them. We also recognise that our communication throughout this process has fallen below the standard we aim to deliver, and for that, we offer our sincere apologies.

To provide some context, your vehicle is currently with our independent repair partner, Jubilee, where repairs to the wheel bearing and ABS sensors are being undertaken. During the warranty claim process, MB&G requested further technical information to support the claim. This information was submitted promptly, and the claim was approved on Wednesday, at which point Jubilee received immediate authorisation to proceed with the repairs.

When you visited our branch yesterday, we contacted Jubilee while you were with us in an effort to obtain an update; however, our call went to voicemail. We understand that you subsequently visited Jubilee directly and were advised that they are currently experiencing staffing shortages, which have delayed your vehicle's return to the workshop despite the necessary authorisation being in place.

Although we have been actively pursuing updates on your behalf, Jubilee operates as an independent repairer and we are unable to influence their workshop scheduling or repair timescales. However, we fully accept that this should not have affected the level of communication you received from us, and we acknowledge that we could have kept you better informed throughout the process.

Following your visit, we contacted Jubilee again to emphasise the urgency of your repair, requested that your vehicle be prioritised wherever possible, and asked that all future correspondence regarding your vehicle is communicated directly to us so that we can provide you with timely and accurate updates.

For clarity, we would also like to note that, in addition to the warranty-related repairs, your vehicle requires the replacement of a shock absorber and a wheel alignment following damage sustained after striking a pothole. These repairs are separate from the warranty claim currently being processed.

We appreciate the constructive conversation we had with you during your visit and your acknowledgement of our efforts to progress the repairs. Please be assured that we remain committed to seeing this matter through to a satisfactory conclusion and returning your vehicle as soon as the outstanding work has been completed.

Thank you once again for your feedback. It has been shared with our management team as part of our ongoing commitment to improving both our communication and customer service.

Spinney Motorhomes & Caravans - Flintshire からの回答

2026年6月24日

Thank you for taking the time to leave your feedback.

We're delighted to hear that you found all of our staff friendly and welcoming, and we're especially pleased that Clive stood out during your handover. His calm and helpful approach is something we value greatly, and we'll be sure to pass on your kind comments to him.

We are, however, very sorry to hear that the interior cleanliness of your van did not meet the standards you expected. Finding dog hair, particularly inside the fridge, is clearly disappointing and not the experience we aim to provide. We appreciate you bringing this to our attention and apologise that the presentation of the van fell short, especially given the immaculate condition of your previous purchase from us

Spinney Motorhomes & Caravans - Flintshire からの回答

2026年6月22日

Thank you for your fantastic review and for choosing Spinney.
e're thrilled to hear that you received outstanding service and that Simon made the entire process smooth and stress-free. He is truly dedicated to providing the best possible experience for our customers, and we're delighted that his efforts made such a positive impression.

Your loyalty means a great deal to us, and we're honoured that you continue to choose Spinney.

Spinney Motorhomes & Caravans - Flintshire からの回答

2026年6月22日

Thank you, Kev and Jane, for your wonderful feedback!

We're delighted to hear that you had such a positive experience with us at Spinney Flintshire. Ray, Clive, and the entire team will be thrilled to know that their dedication and customer service made your car-buying journey enjoyable from start to finish.

It's great to hear that the vehicle handover and walkthrough helped you feel confident with all the features and functions of your new car. We truly appreciate your recommendation and your kind words.

Thank you for choosing Spinney, and we wish you many happy miles ahead. If there's ever anything we can help with, please don't hesitate to get in touch.

Spinney Motorhomes & Caravans - Flintshire からの回答

2026年6月10日

Thank you for your kind feedback.

We are delighted to hear that you received excellent customer service throughout your experience with us and that your van was prepared to such a high standard.

Our team works hard to ensure every vehicle is presented in the best possible condition, so it's wonderful to know that this was reflected in your experience.

Thank you for choosing Spinney. We wish you many happy travels and adventures ahead.

Spinney Motorhomes & Caravans - Flintshire からの回答

2026年6月2日

Thank you for your review. We are sorry for the delay and appreciate your patience while waiting for these parts.

We have located your order and can confirm that the awning poles are now due to arrive imminently. Unfortunately, these parts have been subject to delays from our suppliers which is out of our control, this has ultimately has affected the delivery timescale.

We have also been unable to contact you directly, as the telephone number we have on the order does not connect. If your contact details have changed, please get in touch with our shop team so we can ensure you receive any further updates.

We apologise for the inconvenience caused and expect to have your parts with you very shortly.

Spinney Motorhomes & Caravans - Flintshire からの回答

2026年5月28日 に更新

Thank you for your lovely feedback. We’re so pleased to hear that our team made the process straightforward and understood exactly what you were looking for.

Ryan will be delighted to hear your kind comments about his easy going and flexible approach. We really appreciate your support and hope you enjoy many wonderful adventures ahead.

Spinney Motorhomes & Caravans - Flintshire からの回答

2026年5月21日

Thank you for the fantastic feedback. We’re delighted to hear you received such great service from the team. Simon and Emma will really appreciate the mention, and it’s especially great to hear that Clive’s knowledge and professionalism stood out. We’re proud to provide excellent customer service and truly appreciate your kind words.

Spinney Motorhomes & Caravans - Flintshire からの回答

2026年5月20日

Thank you for your feedback and for taking the time to share your experience.

We’re really pleased to hear that you received excellent service from our camping shop team, and we’ll make sure Emma and Gary receive your kind comments.

We’re very sorry, however, to hear about the issues you experienced regarding the breakdown cover on your motorhome purchase. We understand how disappointing and frustrating this must have been, especially after this was promised at the point of sale. Your comments about the aftersales experience are also concerning, and we appreciate you bringing this to our attention.

Customer satisfaction is very important to us, and we would welcome the opportunity to look into this matter further. Please contact us directly with your details so we can review your case properly.

Spinney Motorhomes & Caravans - Flintshire からの回答

2026年5月13日

Thank you for your kind feedback. We’re delighted to hear that you received excellent service and found our team friendly, helpful and supportive throughout your experience with us.

Providing the best advice and assistance to our customers is something we take great pride in, so your comments are truly appreciated. Thank you again for your support.

Spinney Motorhomes & Caravans - Flintshire からの回答

2026年5月6日

Thank you for your lovely feedback.

We’re really pleased to hear you enjoyed the professional yet relaxed approach from start to finish, and that you had the freedom to explore at your own pace. It’s great to know your vehicle was presented in top condition for handover too.

Simon and Clive will be delighted to hear your kind words, they’ll really appreciate the mention.

Wishing you many happy adventures ahead, and if you need anything at all, we’re always here to help.

Spinney Motorhomes & Caravans - Flintshire からの回答

2026年5月6日

Thank you so much for your kind words. We’re delighted to hear that you had such a positive experience with the team at Spinney’s Flintshire. Providing a warm welcome and ensuring everything is clear and enjoyable during your handover is something we truly pride ourselves on.

We hope you have many fantastic adventures in your new caravan, and if there’s anything you need along the way, we’re always here to help. Enjoy every moment!

Spinney Motorhomes & Caravans - Flintshire からの回答

2026年4月30日

Thank you so much for your incredible loyalty, it truly means a lot to us! We’re delighted to hear that you’ve now purchased your second caravan and that the service has consistently met your expectations.

Ray will be especially pleased to read your kind words! He’s a valued member of the team and will no doubt appreciate the recognition (and all those years of “tyre kicking”!) We’re so glad he could help you find the right van and put together a great deal for you.

We wish you many happy adventures in your new caravan and look forward to seeing you again soon!

Spinney Motorhomes & Caravans - Flintshire からの回答

2026年4月28日

Thank you for your kind feedback.

We’re really pleased to hear that Simon looked after you so well and ensured all your needs were met. It’s great to know he made the whole experience smooth and enjoyable for you.

We’ll be sure to pass on your thanks to him, he’ll really appreciate it.

We hope you enjoy every moment with your caravan!

Spinney Motorhomes & Caravans - Flintshire からの回答

2026年4月27日

Thank you very much for your kind feedback.

We’re delighted to hear that you found our sales team approachable and helpful, without any pressure. It’s especially great to know that our accessories colleague was able to guide you so effectively and make your experience more enjoyable, even down to a cup of tea!

We really appreciate you taking the time to share your experience, and we look forward to welcoming you again in the future.

Spinney Motorhomes & Caravans - Flintshire からの回答

2026年4月21日

Thank you very much for taking the time to share your feedback.

We’re delighted to hear that the team at our Flintshire branch were able to make your experience such a positive one. It’s great to know that Steve handled your purchase and paperwork smoothly, and that Clive’s thorough handover helped you feel confident and well prepared.

We’re also pleased to hear you received support with hitching your caravan, and that you left feeling satisfied and excited about your new Alpine, that’s exactly the experience we aim to deliver.

We will be sure to pass your kind comments on to Steve, Clive, and the wider team.

Thank you again for your feedback, and we hope you enjoy many happy adventures in your new caravan.

Spinney Motorhomes & Caravans - Flintshire からの回答

2026年4月16日

Thank you for such a fantastic review and for your recommendation!

We’re delighted to hear you found our range of stock helpful for comparing options, and that the team made such a positive impression. Ray will be especially pleased to know his knowledge and support stood out throughout your journey.

It’s great to hear the whole process from your first enquiry right through to handover was a smooth and enjoyable experience.

Wishing you many wonderful trips in your new caravan, and thank you again for choosing us!

Spinney Motorhomes & Caravans - Flintshire からの回答

2026年4月16日

Thank you for taking the time to share your feedback, and we’re truly sorry for the circumstances that led you to be in this position.

Firstly, please accept our condolences for your loss.

We’re sorry to hear about your experience regarding the valuation and the issues with the handover documents, particularly the missing service book. While service documentation should be provided with the vehicle, we understand how important this is for new owners and we regret the inconvenience and frustration this has caused.

We also appreciate your comments regarding the part-exchange valuation. We understand this may have felt disappointing at the time, especially given your situation, but we recognise how sensitive this must have been for you.

Your comments have been noted and will be reviewed with the team to ensure better clarity and consistency in both documentation and customer support going forward.

If you would like us to help resolve the outstanding service book issue, please contact us directly so we can assist further.

Spinney Motorhomes & Caravans - Flintshire からの回答

2026年4月13日

Thank you for your wonderful feedback. We’re delighted to hear that you had such a positive experience with us.

It’s great to know that Simon provided a professional and enjoyable service, and that your handover was smooth and informative. We truly appreciate your recommendation and look forward to assisting you again in the future.

Spinney Motorhomes & Caravans - Flintshire からの回答

2026年4月9日

Thank you for your kind feedback! We’re really pleased to hear that you found our service professional and that it was a pleasure doing business with us.

Your comments mean a great deal, and we truly appreciate you choosing us. We hope to welcome you again in the future and wish you many happy adventures ahead