Spinney Motorhomes & Caravans レビュー 

Spinney Motorhomes & Caravans からの回答

2026年7月21日

Thank you so much for your fantastic review!

We're delighted to hear that your experience with Spinney was superb from start to finish. It's wonderful to know that Hannah, Will, Tina and Barry all helped make your caravan purchase such a positive one, and that you felt so welcomed and well looked after throughout.

Providing exceptional customer service is something we take great pride in, so it's incredibly rewarding to hear that our team went above and beyond to help you secure a great deal.

Thank you for your kind recommendation and perfect 10/10 rating. We truly appreciate your support and hope you enjoy many wonderful adventures in your new caravan. We look forward to welcoming you back to Spinney in the future.

Best wishes,

Spinney Motorhomes & Caravans からの回答

2026年7月21日

Thank you for taking the time to leave such a lovely review, and congratulations on collecting your first motorhome!

We're thrilled to hear that Mark provided excellent service throughout your purchase and that Tony's handover gave you the confidence to get started. A thorough induction is an important part of the experience, so it's great to know he covered everything you needed.

We really appreciate your recommendation of our Cheshire branch and thank you for choosing Spinney for such an exciting milestone. We wish you many happy adventures and wonderful memories in your new motorhome, and we look forward to welcoming you back in the future.

Spinney Motorhomes & Caravans からの回答

2026年7月21日

Thank you for taking the time to leave us such a kind review.

We're delighted to hear you received great service and advice from Richard and that Alan provided you with a fantastic handover experience. We'll be sure to pass your lovely comments on to them both – they'll be pleased to know they helped make your experience such a positive one.

Thank you for your recommendation and for choosing our Warwickshire branch. We hope you enjoy many happy adventures, and we look forward to welcoming you back to Spinney again in the future.

Spinney Motorhomes & Caravans からの回答

2026年7月16日

Thank you for taking the time to leave your feedback, and again, thank you for speaking with me yesterday to discuss your concerns in more detail.

Firstly, I am pleased to hear that Alan provided you with a positive sales experience and remained a helpful point of contact throughout your purchase. I will ensure your kind comments are passed on to him.

I am, however, genuinely sorry that your experience following collection has not met the standard you expected. I completely appreciate how disappointing it must have been to discover that the vehicle had not been prepared to the level you expected, and I understand how this affected your first impressions of your new motorhome.

During our conversation, we discussed the delay with the replacement wheel centres. Unfortunately, the correct wheel centres had to be supplied directly by the manufacturer, as the ones you had identified online were the incorrect size and would not have fitted your vehicle correctly. Whilst I appreciate this offered little comfort at the time, we wanted to ensure that the correct parts were supplied and fitted.

In relation to the outstanding seat RAM components, these remain on order with Elddis. We have been advised of a current lead time of approximately 6–8 weeks, which is, unfortunately, outside of our control. That said, I completely understand your frustration at the delay, particularly when you were expecting what should have been a straightforward installation.

The aspect of your feedback that concerns me most is the lack of communication and updates you received. Regardless of the manufacturer lead times, we should have kept you informed throughout the process rather than leaving you to chase for information. I have discussed this with the team to ensure we improve our communication with customers moving forward.

Thank you once again for taking the time to speak with me and for giving us the opportunity to discuss your concerns. Please be assured that we will continue to monitor the outstanding parts order closely and will contact you as soon as we receive an update from Elddis.

Spinney Motorhomes & Caravans からの回答

2026年7月16日

Thank you for taking the time to leave such a wonderful review.

We are delighted to hear that Ryan made your experience so enjoyable by giving you the opportunity to browse at your own pace, answering all of your questions, and ensuring there was never any pressure. Buying your first or next caravan is an exciting experience, and we're pleased Ryan was able to make the process both relaxed and informative.

It's also great to know that your handover was thorough and that you felt confident with your new caravan before setting off.

Thank you for your kind recommendation and your 10/10 rating. I will be sure to pass your lovely comments on to Ryan and the rest of the team.

Spinney Motorhomes & Caravans からの回答

2026年7月14日

Thank you for taking the time to leave such a fantastic review.

We're delighted to hear that selling your motorhome to Spinney was such a positive experience. It's great to know you found the process honest, straightforward, and hassle-free, and that Rick and Ian looked after you so well throughout.

We're especially pleased that everything was completed quickly and smoothly, with payment reaching your account promptly as promised.

Thank you for your recommendation. We'll be sure to pass your kind words on to Rick and Ian, they'll really appreciate your feedback.

Spinney Motorhomes & Caravans からの回答

2026年7月14日

Thank you for taking the time to leave us a review.

We're delighted to hear that you found our sales team friendly and helpful, and that your motorhome handover was a positive experience. We pride ourselves on making the buying journey as smooth and enjoyable as possible, so it's great to know we delivered on that.
We hope you have many fantastic adventures in your new motorhome, and we look forward to welcoming you back to Spinney in the future.

Spinney Motorhomes & Caravans からの回答

2026年7月14日

Thank you for your fantastic review!

We're so pleased to hear that Will and Barry made you feel welcome and provided great service throughout your experience. It's wonderful to know that their communication, updates, and support gave you confidence every step of the way.

Thank you for travelling the extra miles to choose us, it really means a lot. We'll be sure to pass your kind words on to Will, Barry, and the rest of the team.

Spinney Motorhomes & Caravans からの回答

2026年7月14日

Thank you, Dave and Jen, for taking the time to leave such a wonderful review.

We're delighted to hear that John provided excellent service from your very first meeting at the Birmingham Motorhome Show through to the handover of your new Swift Kon-Tiki. It's fantastic to know he made the whole experience enjoyable and kept you well supported throughout the process.

I'll be sure to pass on your kind words to John and the team.

Spinney Motorhomes & Caravans からの回答

2026年7月14日

Thank you so much for taking the time to leave such a fantastic review.

We're delighted to hear that Paul was able to get your water pump replaced so quickly and help you out before your trip away. We know how important it is to have everything working properly when you're heading off on holiday, so we're pleased we could get you back on the road despite our busy workshop schedule.

Your kind words about Paul's friendly and efficient service will mean a great deal to him, and we'll be sure to pass on your thanks.

We hope you have a fantastic trip, and we look forward to welcoming you back to Spinney Kenilworth in the future.

Spinney Motorhomes & Caravans からの回答

2026年7月14日

Thank you for taking the time to share your feedback. We're pleased to hear that you were happy with the purchase and collection of your motorhome, but we're very sorry to read of your disappointment with the aftersales service.

Unfortunately, based on the information provided, we have been unable to locate your details on our system to investigate this matter further.

If you could kindly contact us directly with your full name, address, or your vehicle registration number, we will be more than happy to look into this for you as a priority and establish the current status of the replacement leisure battery.

We appreciate you bringing this to our attention and look forward to resolving the matter for you as quickly as possible.

Spinney Motorhomes & Caravans からの回答

2026年7月14日

Thank you so much for your fantastic review.

We are delighted to hear that your experience with Spinney Cheshire was smooth, friendly and welcoming from the moment you placed your order through to collecting your caravan.

It's especially pleasing to hear that Joe and Richard provided such excellent service and made the process as easy as possible for you. We'll be sure to pass on your kind words to them, as well as to the rest of the team. Creating a welcoming and enjoyable experience for every customer is something we pride ourselves on, so it's wonderful to know this was reflected throughout your visit.

Spinney Motorhomes & Caravans からの回答

2026年7月14日

Thank you for taking the time to leave such a positive review.

We are delighted to hear that you had such a smooth experience upgrading to your new caravan with our Staffordshire branch. It's great to know that the team were able to arrange the transfer of your mover, battery and aerial/Wi-Fi equipment, ensuring everything was ready for you to collect your new caravan so quickly.

Providing a seamless and efficient service is exactly what we strive for, so it's wonderful to hear that we were able to meet your expectations.

Thank you once again for choosing Spinney. We hope you enjoy many happy holidays in your new caravan and look forward to welcoming you back in the future.

Spinney Motorhomes & Caravans からの回答

2026年7月14日

Thank you so much for your wonderful review and for taking the time to share your experience.

We are absolutely delighted to hear that your journey with Spinney, from your initial Auto Trader enquiry through to the delivery of your Coachman caravan, was such a positive one.

It's fantastic to know that John ensured everything was prepared to your satisfaction, Neil provided a thorough and informative handover (and even helped you record it for future reference), and Ian delivered your caravan safely to your chosen site, navigating the roads around Conwy Castle with such care and professionalism.

We will be sure to pass your kind comments on to the team.

Spinney Motorhomes & Caravans からの回答

2026年7月8日

Thank you for taking the time to discuss your concerns with our team this afternoon.
We are very sorry to hear about your experience and sincerely apologise for the level of service you have received.
We are pleased that we have been able to agree on a way forward to resolve your concerns and are committed to ensuring this is progressed as quickly as possible.
At Spinney, we take all customer feedback seriously, and your comments will be shared with the relevant members of our team to help improve the service we provide.
We appreciate the opportunity to put things right and look forward to restoring your confidence in Spinney.

Spinney Motorhomes & Caravans からの回答

2026年7月8日

Thank you for taking the time to leave such a fantastic review.

We are delighted to hear that you had such a positive experience purchasing your new motorhome from Spinney Cheshire. Your kind words about Mark French are greatly appreciated, and we will be sure to pass on your feedback to him. We know he will be pleased to hear that his helpful approach and the great deal he was able to offer made such a positive impression.

We're also pleased that, although you experienced a couple of minor issues after collection, our team acted proactively to resolve them quickly and efficiently. Providing excellent support before and after the sale is something we strive for, so it's wonderful to know this was reflected in your experience.

Thank you once again for your recommendation and for choosing Spinney. We wish you many happy adventures in your new motorhome and look forward to welcoming you back in the future.

Spinney Motorhomes & Caravans からの回答

2026年7月8日

Thank you for taking the time to leave such a lovely review.

We are delighted to hear that you felt comfortable throughout your handover and that our team took the time to explain every aspect of your caravan, ensuring you felt confident operating all of its features before you left.

Providing a thorough and relaxed handover is something we pride ourselves on, so it is wonderful to know this made a positive difference to your experience.

We wish you many happy adventures in your new caravan and look forward to welcoming you back to Spinney in the future.

Spinney Motorhomes & Caravans からの回答

2026年7月8日

Thank you so much for taking the time to leave such a wonderful review.

We are delighted to hear that you found our team to be professional, friendly and helpful. It means a great deal to us that you have chosen Spinney for your last five motorhomes since 2010. Your continued loyalty and support over the years are truly appreciated.

We hope you enjoy many more happy adventures in your latest motorhome, and we look forward to welcoming you back whenever we can assist you in the future.

Spinney Motorhomes & Caravans からの回答

2026年7月6日

Thank you for your kind review! We're delighted to hear you received great service from James and the rest of the team.

Your continued support means a great deal to us, and we'll be sure to pass your lovely comments on to James. We really appreciate you taking the time to share your experience.

Thank you for choosing Spinney, and we look forward to welcoming you back again soon.

Spinney Motorhomes & Caravans からの回答

2026年7月6日

Thank you for taking the time to leave your feedback. We're sorry to hear that you remain disappointed with your experience.

Having reviewed the work carried out, we'd like to provide some clarification. The original issue with the oven was caused by low gas pressure, and we replaced both the faulty gas regulator and the gas shut-off valve under your warranty. These repairs did not require the oven to be dismantled.

Before any work was carried out, our technician identified that the oven frame had collapsed due to multiple broken rivets. This is not a fault that would occur through normal use. We contacted you while your caravan was in our workshop to explain the issue, and, following that conversation, you agreed to the additional 1.5 hours of labour required to remove, strip down and repair the oven.

Regarding the spare key, the replacement supplied by our Sales team was the correct key number. When we inspected it, we found it had not been finished correctly during manufacture. We adjusted it, tested it in all the locks, and confirmed it was working correctly before the caravan was returned.

With regard to the brake light, this is a sealed LED light cluster. Unfortunately, this type of component is not covered under the manufacturer's warranty. However, after discussing the matter with you, we supplied and fitted a good used replacement light cluster free of charge as a gesture of goodwill.

We're sorry that, despite these efforts, you have been left with a negative impression of our aftersales service. We always aim to resolve issues fairly and transparently, and we appreciate you taking the time to share your feedback.