Sprint レビュー 

This is the most horrible company I have ever seen you could never talk to a live person and when talking to someone on a chat you still have to be put on hold no one ever answers a phone. So why are Sprint in T-Mobile even a freaking phone company

If I could give Sprint a zero star I would. This is the ABSOLUTE WORSE phone company I have ever used. I was charged over $1000 for phone usage I never used as I was at work during the time and was unable to use the phone during the hours I was accused of. I was sued and a lawyer garnished my wages to collect fees that were not incurred by me and since I was unaware of the process at the time, I ended up with a judgment against me. I will urge anyone to never consider sprint as their carrier they are and have always and will always be the worst.

I will not recommend anyone using their service because there customer service people are in other counties like nipal etc. These people scams you buy selling products to you by lying to you about real cost of the product than when you return the product that is unwanted, they take up to 3 to 6 months for it to be resolved. Meanwhile they will force you to pay that fuardualant payment or they will turn ur services off every month. So no sprint they are fuard. I reported to BBB

I had a horrible experience today. I called sprint @4pm and was on a call with an agent for 1 hr then I got hung up on. I called back and was on the phone with another agent for 1hr and 30 minutes trying to get my free upgrade, she took all of my info including credit card info, she sent me an email of my estimated summary of the order when I noticed she had the wrong address on it. It was missing my apt, so when I told the agent this she put me on hold to fix it and email it to me again as well as a promotion for airpods. The agent never returned to the call. I was holding for 30 minutes, so I had my wife call them from her phone while I was still holding and she waited about 30 minutes before her call was hung up on. She contacted customer service via chat, we couldn't get the problem resolved via chat so the agent arranged for a callback. She had told my wife she'll recieve a callback shortly, again 45 minutes later no callback. My wife reached out again via chat and was then told that they are dealing with a high call volume and that the callback could take 24hrs. No solution no problem resolved.

My daughter took her phone to another account 18 months ago along with her Iphone...I have been paying $58.00 per month for the phone line as well as $45.84 for the equipment that is also being charged on another one of their accounts so they are collecting double!!! When it was brought to their attention and they could clearly see the error on their part, they offered me 2 months of service refund ($116.00) to correct their error!!! What about the other $1300.00 plus dollars that they double collected. And since I have a contract on my other 3 lines with them, I am stuck or I have to pay out the contracts to leave....this is criminal and I am so disappointed in Sprint. This will not be the end of it for me, I assure you that....good thing I am an attorney!

the wait line to talk to a rep is ridiculous! hire people!

I have been with Sprint which I got a new phone and upgraded which was a big mistake then they told me I would be with T-mobile. Told me that I didn’t have a contract with T-Mobile but here I am paying off my phone for an amount every month for two years and I was told I could pay off the phone early a little bit at a time now they told me no you guys need to pay the total amount for the phone so I will do that and I’m getting the hell away from Sprint if anybody’s smart you’ll do the same thing they’re scammers and they’re liars but once they have you sign papers you’re stuck.

If I could give less than 1 star I would. TERRIBLE customer service. 1 rep tells me one thing, and another rep tells me something different. And then REFUSED to let me speak with a supervisor or someone higher up?? Said he was transferring me to his supervisor and transferred me to a collections agency instead. So glad I switched to Verizon!

My husband passed away a month ago and I have not sent the LOA for 4 times because there system doesn't support sprint anymore. They are no help when it come to supporting me with this matter. Shouldn't have to jump through hoops and bounds to get things changed when dealing with a love one's passing.

The sprint representive was very helpful figured out my problem right away. Rajah was very helpful thank you

My mother passed away, I went into the store and wanted to end her service. I had to pay off her phone, and then was told they had an error. And for me to call the service number. After talking with the service rep, she then asked if I was going to active her phone, I said no we don't intend to use the phone at all. And that I should ask for a refund at the store as she was unable to do that on her end. I went back to store and was told there was nothing they could do. 30days later, I got a bill. I was so upset, they made me pay the bill. Glad I don't have to deal with them again. (Unless I get a new bill) Just forewarn people.

Had sprint for about 4 years at first a little rocky but now they have given me excellent service all around the board

Sprint has horrible service now I don't know what happened but the service is unprofessional they have you on the phone for 30 to 45 min waiting on tex support your rating are 2.5 you should be ashamed of yourselves.sprint no remote tex support anymore just a bunch of BS

Sprint has increased my bill by $20 a month for the next 20 months, claiming that my old device was defective!!! This is SIX MONTHS later!!! It is a LIE! An out right LIE! I'm so sick and tired of being tricked!

Anyone aware of an Class action suite against Sprint?

Bills are always more than they are supposed to be......None of the representatives give the same information. I don't recommend this carrier at all.

I called to confirm I was droppingvthe extra line I was by paying for. I was offered an upgrade to Iphone 13 and told the cost was $4.68 a month for 24 months. I agreed.. but wanted to see the contract. It was $20 a b month plus a sales tax plus a $35 fee. The agent told me that I should wait for the first bill and call them and they would manually go in and change it. He would not put this in an email to me. I cancelled the order.

I paid my insurance for over 4 years and I exchange my phone because it was broken and they send a phone that last 2 months and i paid 100 dollars for deductible. I call them but they didn't take responsibility they said I have to call Sprint -T-mobile but they said it was not their responsibility either so they told me the only thing I could do was upgrade my device so I paid 108dollars for a new phone but the phone never got home 10 days have past

The cover to my lens shattered and I called Sprint to see what the repair would cost? The person who answered told me they didn't know and I would have to look it up. I did. $600+!!! I couldn't afford it so I went without a camera for months. In desperation I called to see if I was eligible for an upgrade and the person said "You have full insurance coverage!". I submitted claim and was given a seriously baffling run around by both Assurion and Assurant entities. At the end I received a statement saying I was not eligible because too much time had passed and therefore my claim was void. I also received an email saying that I had, the day after the claim, switched insurance companies from one to another (without my knowledge or consent!!!) ...and then afterwards, in yet another one of my excruciating fruitless conversations, an employee on the phone told me they were one and the same! I must have spent 55-65 hours on the phone with employees with absurd taglines such as 'Hello! This is Sunshine! How can I make your day more sunny?" Believe me when you have been on the phone for hours! with no results, numerous dropped calls by "managers", higher ups, , etc, that is the last freaking crap you want to hear! I cannot begin to tell you how many times I called Sprint with so called managers telling me that 'You are a valuable customer and something will be done to rectify this matter." and that they would call me back. So I would wait for scheduled call- some would then call me back and tell me to call someone else! The last two promised call backs where I was supposed to wait over the weekend and holiday for one - both never came. I have never in my life been so yanked around by any one entity or thing! I am now eligible for an upgrade but even as a senior on a below poverty income I am going to pay the $300 plus dollars to buy off the phone and get the hell as far away from this horrible company! Sprint T-Mobile as I can!!!! Although they are difficult to search and find, when I look at reviews for Sprint they are all one star and Verizon is five star.
If I pay off my phone they won't pro-rate my bill either! I have been a customer of Sprint since 2005 and I am counting the days to the end of my billing cycle to pay the phone off and switch carriers. The fact that some absurd "rule couldn't be overridden" for a mistake that they made by not informing me I was paying full insurance monthly! shows that they cut no profit margins to allow for decent and fair customer service. If they had even given me a brand new phone! the cost would have been miniscule compared to the free of charge negative PR that they will receive by me for all of time. Look at Sprint reviews and you will see people super frustrated after having received the same truly h*rsesh*t service that I did. I have only touched on the frustrations and crap I have endured pursuing this and after having wasted, now, up to 80 hours on this, I am counting the days, no the minutes... until my billing cycle is up and I switch. To answer my own question? No, it couldn't possibly get any worse.

Our entire company uses sprint. Our phones are not working. Always roaming, calls don't come through, getting sent to some Verizon message about entering a credit card to connect the call. T-mobile is clearly behind this since the merge. Our representative told us our phones would be unaffected, but service goes out daily for hours, and has been happening for a while now, but gradually has gotten worse. It's criminal, and now I'm going to keep writing and posting about it constantly, because that's all I can do.

I wish I could give no stars. The service is horrendous. There is no reason that in 2022 phone service should be this terrible in a major metro area.